Kempinski Hotel San Lawrenz

Gareth Genner

Beware deceptive sales and over billing! If you look at my reviews, I tend to be generous; this is the lowest rating I have ever given by a very long way. When we checked in to our " Superior Pool View Room" I was surprised by the tiny balcony. If I swung the door open to squeeze onto the balcony the glass of the door came into contact with the wooden chair. As this was not what I expected, and I had been looking forward to time relaxing on the balcony with room service, I called reception and was told very insistently that every balcony for the room type was identical in size. After a second conversation I was offered an opportunity to pay more for a room with a bigger balcony which I declined. I then emailed reception with a photograph of the balcony and the image from the web page for the specific room class that I booked. The picture with the table is from the web page. You can compare for yourself. In my email I asked if the web page photograph was misleading or if there were in fact different size balconies for the room class. I was subsequently called back and told that they would take this up with marketing and I would be moved to a room with a larger balcony. On checking out I asked that the bill be emailed not printed. Clearly my mistake, but I was in a hurry, and I am used to express checkout. For leisure trips I do not want to waste time and paper. On the drive home, I reviewed the bill online and saw a charge for breakfast on the day we arrived (we arrived in the afternoon). We did not have breakfast at the hotel on the arrival day and the prepaid room rate included breakfast, which was confirmed in the reservation email, and volunteered by the staff member on check-in. The bill also properly listed a room service breakfast that was not covered by the room rate. I emailed reception pointing all this out, but the emailed reply I received did not address the points made therefore I called and was subsequently called back by reception. I will not go into the conversation, which was frustrating as there was no discernible logic, but eventually I was told that the staff member would speak to reservations next week and she hung up on me. I then forwarded the original reservation email again as it clearly stated that breakfast was included and I called reception back. After more circular conversation the staff member begrudgingly acknowledged that the reservation email said that breakfast was included in the prepaid rate. Surely that should have resolved it? But no. I was then told that next week she would speak to reservations, and if they confirmed what the email stated, I would be sent a claim form to request a refund. I asked what reservations could possibly say that changed the situation unless it was that the email was forged. I also explained that I should not have to complete a form requesting a refund when it was clearly the hotel's error. As the staff member was insistent on that course of action, I asked for the Manager. I was told that he was not available and he did not call back. I did later receive an email again saying that they would revert to me next week having checked with reservations.

Stephen Bell

It was the second time and we had a fantastic stay at Kempinski! The cocktails at Baldacchin were top-notch, and breakfast was a delight—perfectly made Eggs Benedict and delicious French Toast. Though the February rain kept us from the outdoor pool, the indoor one was a great alternative. The hotel feels fresh and modern after its recent renovation, and our room was spacious, spotless, and even upgraded for free! Looking forward to coming back in August to experience the summer vibes. Highly recommended!

Hannah Giacchino

It was such a lovely and relaxing experience. The service was exceptional, with the staff going above and beyond to ensure we felt comfortable. The location is beautiful, and it’s great to take a walk through the lush grounds of the Kempinski, which also features a small kids’ play area. The breakfast was incredible, with excellent gluten-free and vegan options. Our room had a view of the pool area, and we even had a glimpse of the sea. I will definitely return.❤️

Ashley LaBar

This was by far the most amazing hotel I have ever stayed in! The service was impeccable. There was an included breakfast buffet. The spa and indoor pools were amazing. Would give ten stars

Jacqueline Zahra

Over a number of years, we have stayed at the Kempinski San Lawrenz, Gozo. We feel that the resort is getting better and better. We were there at the beginning of March 2025. Breakfast was fantastic and all services of the hotel including reservation, reception, housekeeping , spa and F&B were perfect. Well done team !!