Grand Hyatt Kuala Lumpur

Mary Yu

The stay at this hotel was so good, it may have ruined all other hotel experiences for me. Beautifully large clean rooms with excellent amenities. The breakfast was amazing w/ the biggest spread ever buffet style and made to order options. The choices were endless and anything but basic. Staff is amazing too. We did have the luxury of being globalist guests and treatment was superb! Happy hour at the lounge was full on free dinner buffet plus unlimited premium liquors. Bonus: excellent view of the petronas towers and the fountain show from the Lounge! The staff were so kind and even gave us a parting gift of Malaysian pineapple cakes. I can’t even tell you if I loved the city itself…I do know I’d come back just to stay at this hotel.

Samsher Singh

Great hotel. Friendly attentive staff. Amazing views of twin towers and park. Breakfast can get a little busy so plan accordingly. Strange to take a lift to top floor for checkin and then take separate lifts to go down for rooms. Quite unique for us to experience. Clean neat and smart rooms which are slightly dated and worn from time. We had an interconnected room for a family of 4 which had 270° views of the towers and park. Amazing

Krispin Wehrli

Very impressed by their proactive and sharp service! We traveled as a family with baby. All our baby related inquiries have been handled swiftly. Staff was often thinking one step ahead, without us even having to ask certain questions anymore. Front desk employees Stephanie and Navin have been incredible and very accommodating, proactive and genuine. Housekeeping was very neat and fast. This was our first time staying at a hotel for 6 nights as a young family and thanks to the incredible Grand Hyatt KL staff, we will remember this trip forever. Thank you!

Bubbles Mawa

Everything was lovely although the lift system needs a little getting used to. My experience was amazing, with super friendly staff. I did notice that there tends to be confusion with tea time and buffets but the service people give their most valiant effort to smooth out misunderstandings.. perhaps the marketing people can put their heads together with operations to understand where that communication dip is coming from because other than that, this was an excellent hotel.

Jawen

I recently stayed at the Hyatt in Kuala Lumpur and was thrilled to be upgraded to a suite! From the moment I stepped into the room, I was blown away by the spacious layout and luxurious design. The suite offered a stunning view of the Kuala Lumpur skyline, making it the perfect spot to unwind and take in the city’s beauty. The suite was fully equipped with everything I could possibly need. The separate living area, cozy bedroom, and large marble bathroom—complete with premium amenities—made the stay feel like a true escape. To top it off, the welcome fruit platter was incredibly generous and beautifully presented! The tray was brimming with fresh, seasonal fruits like mango, dragon fruit, grapes, and kiwi, each piece bursting with flavor and perfectly ripe. It felt like such a thoughtful touch, adding a refreshing and delightful start to my stay. After a bit of relaxation, I explored the hotel’s gym and pool facilities, which were modern and well-maintained, ideal for both a workout and some leisurely downtime. As evening fell, I found myself drawn back to the suite’s large windows, watching Kuala Lumpur’s lights twinkle against the night sky. This moment of calm and reflection really made the whole experience unforgettable. Overall, the upgrade, combined with the thoughtful service and abundant welcome fruits, made this Hyatt stay an absolute highlight. I’d definitely love to return here on my next trip to Kuala Lumpur!