Grand Hyatt Kuala Lumpur

Kai

I booked using night award, and the hotel kindly upgraded us to a King Bed Deluxe room. Air of hospitality and warmth could be felt throughout the hotel during our interactions with the doormen on the ground floor and the kitchen staff on Level 38. The complimentary birthday cake birthday was a super kind gesture. The room was no doubt spacious, luxurious, and offered great value for money. Breakfast spread on Level 38 was very good, it comes with a stunning 360 degree view of KL. In a nutshell it truly lives up to expectations.

The Ortus Club

We hosted an exclusive summit at Grand Hyatt Kuala Lumpur, and the experience was nothing short of exceptional! This summit brought together leaders to explore innovative ways AI can enhance both customer and employee experiences, and the venue provided the perfect setting for insightful discussions. The ambiance was elegant yet welcoming, creating an ideal environment for networking and thought leadership. The service was impeccable—every detail was meticulously handled by the attentive staff, ensuring a seamless event. A special mention to the exquisite dining experience, which truly elevated the evening. A big thank you to the Grand Hyatt Kuala Lumpur team for their outstanding hospitality. Looking forward to our next event here! Highly recommended for high-level executive gatherings.

Jay Edgeworth

I’ve been staying here for several days. Rooms are nice and spacious but need some TLC; definitely need an update. Breakfast is wonderful and the lounge is quite nice. Biggest complaint is the gym - it’s way too warm. I’ve talked to the gym staff and they “will have engineering look into it”, so nothing. By point of comparison, I’ve stayed in most of the Hyatts in KL and this temperature issue is the worst amongst all of them.

Muhammad Aiman

I recently had the opportunity to experience the Ramadan buffet at Grand Hyatt, and overall, it was a pleasant dining experience. The food selection was well-curated, offering a variety of delicious dishes that were flavorful and satisfying. The ambiance was elegant, making it a great spot for iftar with family and friends. However, one major drawback was that after iftar, the food was not replenished. This was quite disappointing, especially considering the premium price of the buffet. Guests who wanted to have second servings found limited options. For a high-end establishment like Grand Hyatt, better food management and refills should be expected to ensure all guests get to enjoy the full experience. While the quality of the food was good, the lack of replenishment affected the overall value of the buffet. Hopefully, they can improve on this aspect in the future.

Mary Yu

The stay at this hotel was so good, it may have ruined all other hotel experiences for me. Beautifully large clean rooms with excellent amenities. The breakfast was amazing w/ the biggest spread ever buffet style and made to order options. The choices were endless and anything but basic. Staff is amazing too. We did have the luxury of being globalist guests and treatment was superb! Happy hour at the lounge was full on free dinner buffet plus unlimited premium liquors. Bonus: excellent view of the petronas towers and the fountain show from the Lounge! The staff were so kind and even gave us a parting gift of Malaysian pineapple cakes. I can’t even tell you if I loved the city itself…I do know I’d come back just to stay at this hotel.