H10 Suites Lanzarote Gardens

Nicola Roberts

Just come back from our 2nd stay here (stayed last February) and can't wait to come back again! We upgraded to all-inclusive on arrival for a fraction of what Jet2 were charging. The staff are very helpful, friendly and accommodating, especially with allergies/intolerances. My daughter is dairy free and Maria made sure dairy free pancakes made each morning for her, there was a new 'vegan corner' at the dessert section for the evening meals and most mornings Alpro yogurts were available (last year there was another brand but my daughter didn't like the texture). My daughter would be shown by the chef what was safe for her to have or what could be altered if she wanted, this happened at each meal and honestly this level of service is fantastic as a parent to see. It's a big risk entrusting someone else to prepare your childs food but here it feels like you're not a burden and they are more than happy to help. Whilst my son could enjoy endless ice cream from the pool bar, Maria had ensured plenty of dairy-free lolly ices were available for my daughter to have instead. The room was lovely and clean, we stayed near the pool bar this time with a large terrace that was a perfect sun trap. When the kids needed an afternoon chill/snooze, we could still make the most of the sun back at the room on the sun-loungers. The Blue Team were on form again with daily and evening entertainment. My daughter is 10 and joined in with the kids club, my 4 year old has additional needs so he stayed with us instead of the kid clubs but he loved Daisy's daily walk around and mini-disco! The pool area's kept clean and tidy with lifeguards ensuring everyone's kept safe. I love how sustainable this hotel is, the multiple recycling points and plastic glass bins for bar returns is great to see.

Shaun

We enjoyed our stay but my recommendation would be to go elsewhere as you can get more bang for your buck. Rooms are dated and in need of maintenance. One tv did not work. Microwave was shoved into a hole in cupboard. Air con was broken and actually heated the room. Fridge was missing a shelf and inserts. Staff are friendly. The rooms were tidied but were never really cleaned. We had the same bed sheets all week which was pretty grim. The pools look like they are falling apart with a lot of rendering patchwork. They really need to be repaired. Kids activities were ok but the poolside activities were really aimed at older kids, probably 6+ The poolside was not cleaned up properly over night and plastic cups were not picked up. Some people were drinking from glasses around the poolside. When the lifeguard saw them he did stop them but really there needs to be better action from bar staff to stop glass being around the pool. The daisy costume really looks like it needs a good wash as there was a massive blood or paint stain on their mascots behind. Meals lacked variety and were just about warm. There is one microwave so you can heat your own food up. Coffee and tea mugs are too small. Many people were getting hot glasses of water for tea, which is dangerous as glass easily shatters when hot and there were a lot of kids running about. Tables are not laid out very well, especially if there is a large group of you. There was some confusion some days about whether you had to book or not, we didn't and never had a problem getting a table. Longest wait was about 5 minutes. The whole place looks like it needs a good coat of paint and to be fair, they are doing exactly that to at least one of the blocks. No bath is provided in the bungalow rooms and it appears they are actively taking baths out of the other rooms. So it's not very good if you want to bath a baby. I suppose you could use the sink to bath bath but the sink wasn't ideal. We've stayed at a lot of hotels and this one was ok. It's not worth the price we paid and we probably wouldn't ever go back.

Lisa

Firstly, the staff are lovely (so welcoming and I couldn’t fault them), our bungalow was perfect for our stay and the kids focus of the hotel is brilliant - so my 3 stars are for those areas. That said, the food was awful - it was a buffet which was extremely busy during meal times, and the majority of the food was never hot. We paid for all inclusive but ended up eating out for most nights towards the end just so we could have a hot dinner. Because of the food, and the unexpected additional costs we had to incur, I deducted two stars.

Gareth Williams

Decent but not without its flaws Stayed here recently and had a mixed experience. The rooms look nice, but they’re quite loud, so don’t expect the best night’s sleep. The dining area could be cleaner, which was a bit off-putting. It’s very much geared towards kids, so if you’re looking for a quiet or more adult-friendly stay, this might not be the best choice. On the plus side, they have fizzy water on tap, which is a nice touch. The location is a bit out of the way, so keep that in mind when planning your trip. Overall, not terrible, but could be better.

MARK KENT

Absolutely fantastic hotel for children. Staff from all areas are always smiling. The dining room staff are never phased about cleaning up after a toddler. The hotel has a dining area set up for children with plastic plates,bowls and cups. The food is of a high standard and always hot . Location is excellent with a 10 minute stroll to the centre of Costa teguise. A bus stop right outside (the number 3 gets you to a lot of good locations)