Hawaii Le Jardin Aqua Resort Hurghada

Grzesiek Galus

Disappointing Experience at Hawaii Le Jardin Aqua Park Hurghada Our stay at Hawaii Le Jardin Aqua Park was far from what we expected. The biggest disappointment was the food quality, which was extremely poor—bland, repetitive, and lacking in freshness. It felt like no real effort was put into providing a good dining experience. The service was equally bad. Upon arrival, no one provided any information about the hotel facilities or events, leaving us completely in the dark about what was available. Whenever we had questions, it was difficult to find someone willing to help. Another concerning aspect was the staff’s attitude and overall atmosphere. The employees looked completely exhausted and unmotivated, as if they were forced to be there. It created a very uncomfortable environment for guests. Overall, this hotel was a huge letdown, and we wouldn’t recommend it to anyone expecting decent service, good food, or a welcoming atmosphere.

Mahmoud El Deeb

This hotel is a sad story. The location is good. The design is great and the hotel I think was amazing when it first opened. However, now it's neglected at best and worn out. Not clean and not taken care of. I only booked for 2 days but everything was bad but the hot pool 🙄. The room bed mattress is worn out and cut. The bathroom is literally dying. No paper tissues. Damaged faucets and hair dryer. The cabeint and the whole furniture is damaged and beyond worn out. The staff is not happy and on the rude line. They are sad and even when they were doing the dances they were sad and not smiling. The food is terrible. The quality is horrible and the taste is not good and not many choices of food. I almost refused to eat and lost my appetite from even looking at it. We only slept and ate everyday outside. I feel very sad that maybe this hotel needs to be renewed. Not sure if it's the clients that damaged the hotel or it's the hotel lake of maintenance. But the hotel had a great potential and might still have if they did drastic changes. However in this current state I cannot recommend it at all unfortunately.

Weronika Zadumińska

The worst hotel I've ever been to, despite 18 visits to Egypt! Unfortunately, this hotel is a real disappointment and the worst place I've had the opportunity to stay during my numerous visits to Egypt. The room and the entire facility were very dirty. This is really unacceptable in a hotel of this category. The cleanliness was at a very low level, and on top of that the food was poor in variety - practically the same every day, which got boring very quickly. In addition, the coffee that was served in the morning tasted like old mop water - really undrinkable! The service was extremely rude, no smile and no willingness to help. They answered questions with indifference, which completely ruined the atmosphere. The only person who was nice and polite was a waiter named Abdellatif - also very helpful. There was definitely a lack of any animation, so in the evenings the hotel seemed dead. This place simply had no life. The cakes were only put out for the first five minutes of dinner and then quickly hidden away - I never had a chance to taste them because they were taken away after a moment. It's a really strange approach, as if the guests were not important. The residents who were supposed to take care of the transport to the airport were extremely slow and rude. No smiles, no desire to talk. The whole experience was really negative. Considering how many times I've been to Egypt, this was my worst visit. I definitely do not recommend this hotel to anyone looking for a pleasant, relaxing experience.

Gabriela Gonzalez

Pools look great, room was pretty enough but from day 1 not very good cleaned. The drains stink. The slides are available a couple Of hours a day, the sea area is quiet and calm. The amount of plastic this place uses is unbelievable, they give you drinks in small cups that is not enough so every drink you ask it’s wasted 2 cups per person. For food there are several options, not every meal is fresh. The music is repetitive, they put the same music every morning in the pool area. The same inside the restaurant. The guy from the market inside the shop sold us 15gb and charged us €28. He only put 10gb. Then he said we received a bonus which was a lie, advise not to get SIM cards from there or check the translation before you leave the shop

Saad Arian

The hotel is great in terms of the various pools and the picturesque garden, but the other services were unexpected. A terrible smell from the moment we entered the lobby. The rooms, sheets and beds are not clean. The food is inedible due to the poor quality of the materials used and the terrible taste.