Hilton Cancun Mar Caribe All-Inclusive Resort

Akshitha Kallu

Hello Royal Uno, I previously stayed at Royal Uno in 2023 and was offered a promotion package for a future trip, which included attractive options. I decided to purchase the package for a 5-day, 4-night stay. However, with Royal Uno now being acquired by Hilton, I’ve been not informed that my package has become invalid. It resulted in the loss of both my booking and payment. I am deeply disappointed with how this situation has been handled. It feels unfair for the package to be voided without proper communication or alternatives being offered. Could you please clarify why this has happened and what steps can be taken to resolve this issue?

Billy Chae

Kind of feel we got screwed, had our owner ship for less than 2 years. We bought it because of royal uno. Come to find out they recently got bought by hilton. I had a certificate left, as well as one I purchased for ROYAL UNO. Ended up not being able to use it their, had to book royal haciendas. Which was fine, but with the transfer we were limited to august, different from the planned time line. Ended up wasting the certificate, as no one could come that short min. Only been to royal uno 2 times, sucks to have wasted a 7 day trip all inclusive PAID! Due to this transfer……. What do we do now?

Laressa Aldaz

I was a bit conflicted on how to rate this hotel as we generally had a nice time, but there were some cons. Firstly, as mentioned, the property itself was clean and we experienced great service in the restaurants, bar, and pool. I do think service by the beach was a bit lacking. Not once did someone ask if we needed anything, which would've been appreciated. Unlike some of the other reviews, we didn't experience a lot of seaweed in the water, so no complaints there, but the waves were pretty rough. Secondly, for an all-inclusive resort, we really enjoyed the food and drinks. We didn't try the Mexican (Maxal) restaurant, so I can't speak about that, but the others were tasty as was the buffet (Vela). As for the cons: 1. We had a bottle of lotion (I know, not too big of a deal so I shook it off) AND a shirt taken from our room. We didn't even bother telling management because neither item was of great value, but still not something you expect when you're trusting housekeeping in your room. 2. The a/c in the room could have been a bit better. While it kept us cool during the day, we found ourselves warm at night and weren't able to turn it cooler. 3. I understand that the hotel is open-air and there's a lot of humidity which they can't control, but the hallways to/from the room are dangerously slippery. They have a few grips on the slopes, but they should be placed throughout as my bf and I found ourselves saying a prayer every time we walked around as we continuously slipped. 4. The biggest downside, in our opinion as a young couple looking for a fun time, was the lack of nightlife. The hotel does offer great shows, but everything shuts down by 11 pm (if not earlier)....even the bar. Maybe that's okay during the week, but to not offer any late-night options whether it be a club, music, or just drinks, after 11 pm on a Friday or Saturday is a bit ridiculous. According to the staff, things started closing earlier once Hilton took over (we booked when it was still Royal Uno). I suppose if you're an older couple or a family with young kids it doesn't matter, but it did to us A LOT. Had I known that when booking, we likely would have stayed elsewhere.

Nichole MacLeod

Very nice hotel and all inclusive. Staff were all very nice and friendly and know how to make all the cocktails. Food options we awesome and worked well for my picky family! Would definitely love to come back in the future and will recommend to my friends. Only downfall is all the bars close at 12pm.

Stacey

We had the most amazing time at Royal Uno! I don't know how anyone could have anything bad to say about this place. The staff was absolutely amazing and the amount of effort they put into making sure you're enjoying your stay is refreshing. The food was delicious which I was not expecting from an all inclusive. The rooms were gorgeous and the hotel felt newer and very clean. There is an activity for anyone and everyone or you can just lay by any of the pools or beach. I would have liked more nights of dancing but they had tons of live entertainment every night which was a really nice touch. It was an incredible trip and I am looking forward to going back!!