Hilton Tulum Riviera Maya All-Inclusive Resort

Stacey W

Our family of four (two adults and two 7-year-old boys) had an absolutely incredible stay at the Hilton Tulum All-Inclusive Resort! From the moment we arrived, we were blown away by the beauty and cleanliness of the resort. The grounds are stunning, with lush greenery, pristine pools, and breathtaking ocean views. Everything was so well-maintained, making for a truly relaxing and luxurious atmosphere. The food was exceptional! Every restaurant we tried had delicious options, and the variety kept everyone happy—even our picky eaters. The buffets were always fresh, and the à la carte dining experiences were top-notch. Staying in the Enclave section was the best decision we made. Our butler went above and beyond to make our stay effortless and enjoyable, taking care of all the little details so we could fully relax and enjoy our time. The personalized service truly made us feel special. Our boys loved the kid-friendly pools and activities, and we appreciated the balance of fun and relaxation throughout the resort. Whether lounging on the beach, enjoying the pools, or indulging in the amazing food, every moment was perfect. We can’t recommend Hilton Tulum enough for a family getaway—it exceeded all of our expectations, and we can’t wait to return!

Penny

This is the best resort we have ever visited. Really great ocean views. The food quality is good. Better than Grand Palladium. Kids club activities were fun. My son had a lot of fun. One suggestion is that the water park floor is so rough we have to wear water shoes to avoid painful feet.It seemed there was a lack of staffing, making it difficult to find a server at the pool. We found it easier to walk to the bar to place our own orders.

Olivia Schoffelen

We stayed at the Hilton Tulum this past week for a girls trip and it was EXCELLENT! When we arrived our rooms were upgraded to ocean view. This was one of the best experiences we’ve ever had at a resort. The beach and pools were beautiful, the service was spectacular, and the food and drinks were phenomenal! Thank you to Hilton Tulum for making our trip so memorable! We will be back soon!

Denise lllox

The resort is beautiful, very clean! All the staff were helpful and friendly! The resort is far from everything; excursions and the main area of Tulum. I have stood at many all-inclusive resorts in Mexico and elsewhere and the food at Hilton Tulum was not good. The buffet in the main dining area did not have good variety and did not taste well. Even breakfast was lacking. This was very surprising and disappointing. The coffee bar was good.

Gokhan Yilmaz

I recently stayed at the Hilton Tulum Riviera Maya All-Inclusive Resort and wanted to share my experience. Here’s a rundown of my observations: Dining: Open Buffet Restaurants: One major downside is the absence of water on the tables. Even after asking multiple times, it often doesn't get delivered. Additionally, the coffee quality is lacking, and the general offerings like fruits are quite limited and there were berries and the quality of fruits was subpar. Staples like pizza, fries, burgers, and hot dogs were usually not available in the buffets. Seasalt Restaurant (Beachside Bar): A standout for lunch, offering excellent seafood options. Azulinda (Bakery Cafe): Always open and offers a variety of kid-friendly options like candies, bagels, desserts, coffees, and ice creams. Noriku Restaurant (Japanese): My initial experience here was disappointing. The food didn't resemble authentic Japanese cuisine and lacked basics like wasabi and soy sauce cups. Service was slow, particularly for kids' meals. However, our second visit for teppanyaki was much better. Maxal Restaurant (Mexican) : By far the best dining experience at the resort. The steaks were fantastic, and they provided the same quality meat for children along with fries. The service was exceptional. Laluce Restaurant (Italian): The manager went out of his way to ensure my 3-year-old had something he liked, even preparing a pizza for him when he couldn't find anything else. Exceptional service! Other Amenities: Shuttles: Convenient and efficient. Room Service: Excellent. Beach: Beautiful, clean water with crystal-clear fish swimming with you. The surrounding greenery and flowers are stunning. Facilities: Rooms: Lack privacy in toilets and bathrooms. Bracelets for Room Entry: Convenient and easy to use. Elevators: Numerous and great for strollers. Entertainment: Limited nighttime entertainment. During our stay, there was only one outdoor entertainment night. The rest were held inside the bar, which isn't ideal for families with children. Service: Generally, the staff is very friendly and helpful. Overall, while the resort has some fantastic features and excellent service in specific areas, there are a few improvements needed, particularly in the dining options and entertainment activities for families.