Hipotels Natura Palace

Riccardo

Booked 3 nights stay and requested a double bed before arrival. All was confirmed via email and during the check in by staff member. When arrived in the room we noticed that we had 2 separate beds. One of the receptionist helped us with the bag and we requested him while in the room if there was the chance to get a double bed as requested. He confirmed and said that someone would come and prepare the room for us. 30 min passed and no one came. We called the reception and were told that someone would prepared the bed for us. At our return around 7PM bed still not done. We requested the double room other 3 times via phone, 1 times via booking app, one via housekeeping staff and finally with the hotel survey. On our last night when we came back at the end of the day we notice that an adjustment was made to the bed. No one called us or communicated with us. Very disappointing as this is not a big request and all was confirmed before arrival. Not good service or care for guest. At check out was told that they would have investigate. Still waiting for an email or reply from the hotel. Big disappointment.

paul appleby

A first-time stay at this hotel & it won't be our last. We had no complaints at all. From the first minute, we knew we had chosen the right hotel for our 11-day holiday. All areas of the hotel were immaculate & every member of staff made us feel welcome. Good food, good weather, comfortable room & surroundings & great staff made a fantastic time.

Vince Edmunds

We asked for a sea view, a high room and quiet and we were given a suite which is/was beautiful. The room is exceedingly spacious and nicely appointed with a very large terrace with beautiful sea views. The staff are very friendly and accommodating. Breakfast is the usual self service buffet, but with plenty of choices for hot and cold food. We haven’t dined in yet as there are many good local restaurants (see my other reviews). The hotel is adult only which is excellent, don’t get me wrong I’ve had my kids and I no longer want to hear or watch over anyone else’s. There are ample beds by the two swimming pools and any towels left to “secure” beds are removed by staff. Evening entertainment for me was a little boring, very middle of the road piano or guitar artists but the merea bar a short walk away offers much more lively evening entertainment. An all together lovely place to stay over Christmas we will return.

JD W

Fourth visit to this hotel... but possibly our last. Staff friendly and courteous. The establishment is very clean with lovely gardens. However, the standard of service in the restaurant was, on this occasion, I'm sorry to say, very poor. Not enough made-up tables, leaving 'us' to wander around looking for somewhere to sit. Once seated, it took an age, if at all, for a member of the clearly hard working but disorganised staff to take our drinks order; both at breakfast and evening meal. The food remained generally good for sure with the Catering Staff clearly taking great pride, but this year, I found the standard and choice not quite what it used to be... Our room was kept beautifully clean by the well organised and efficient Housekeeping Staff: well stocked too.

Kimberley Thorne

What a wonderful week we have had. Lovely hotel, clean with all amenities. Some reviews say that the place is a bit dated, but I didn't notice anything that would put me off. Staff were very polite and efficient, and the reception team are incredibly welcoming and friendly. There was a wider range of ages than I was expecting - majority of guests are 50+ couples, but there were also younger couples and families with grown up children. We (daughter, 43 and mother, 79) felt very comfortable the whole time. A very nice touch was the special attention due to my birthday, which must have been picked up from my passport. Thank you Team Natura Palace - we enjoyed our stay so much, we have alreafy booked to return in October. Hasta luego!!