Hotel Grand Teguise Playa

Diane

We have just returned from a weeks stay and overall the hotel is great and have no complaints except for our room and the Manager !! We paid €450 to upgrade to a suite and WHAT A DISAPPOINTMENT !! The room was dusty in certain areas and the shower was grubby to say the least ! Over loaded extension lead, faulty light bedside bed, water continuously running in toilet ! Water in shower running hot and cold ! The list goes on !! We went straight to reception to explain that we were unhappy with room and that the extra money we paid didn’t reflect in the quality off room. We ask if we could be moved but we’re told they were fully booked and couldn’t help us ! I was also told we saw the pictures off room before booking to which I explained that the pictures didn’t show the dust and grime and had we known how bad it was we wouldn’t have chosen this room. I ask to speak to the manager who was abrupt and most unhelpful and quite frankly quite a bad attitude ! The said manager told us if we weren’t happy to get onto our holiday provider and ask to be moved ! This manager also told us someone had been sent to the room to check it and there was nothing wrong with it ! ( I would have thought the manager himself would have gone to look at it. ) The photos shown below are after the room was checked ! Also there was no extras worth talking about for the amount we paid and the bathrobes were so small they would have fit a child. For the money we paid for an upgrade we did expect a lot better. ( we have upgraded in a few hotels now and have been delighted with what we got so this is the first time we felt we needed to complain ) The room definitely needs updated, and definitely a deep clean !! The furniture is years old and looks tired and old fashioned! ( glass on top of all furniture needs a good cleaning) So until these issues are addressed I would not recommend booking this room ! The manager also needs to take lessons on manners and customer care ! Maybe he should take on the attitude off his lovely staff !! I am uploading some photos but unfortunately don’t seem to be able to upload videos which would have been worth watching !!!

Carol

We are here now and the hotel it's self is stunning, and really clean. Great location , but the sunbed situation is ridiculous people are getting up at 6.00am for a sunbed. Also food wise breakfast is pretty good, but gosh evening meal choice is very poor, and poor selection of desserts. Some of the staff are not so pleasant, after reading up on this hotel and mostly positive reviews, I'm sorry to say mine isn't .I'm not sure I would return because they don't do B&B .

Tom C

All hotel staff were friendly and welcoming. Facilities being the hotel room and pool bar need updating for eg in the hotel room a better air con and in room 416 we wasn't happy with the sea view. Food and drink more variety would be good. All in all a nice break . Tom and Sara room 416. 11.10.24.

MARTA BARSANELLI

We stayed at the end of October, in a room with a living room, the mattresses were completely sagging, we gave up on staying the last two nights because of the back pain we had. Insufficient quality food only for customers from Northern Europe, Pool bar insufficient for all guests, the sunbeds in the morning at 7.00 were occupied by towels (without the presence of guests) the only points in favor, the friendliness of the staff and the location, you will never return. I'm sorry to have spent so much to get so little!

Anthony Watts

A really good hotel in a fantastic location with great sea views. Excellent quality food with something for everyone, excellent service from all of the very friendly staff. A hotel which will be revised again and again for many more enjoyable holidays.