Hotel Maya Kuala Lumpur

lil tweet

Hotel Maya is still a 5-star hotel. Though its rooms and ambience is a little dated compared to the hotels in its vicinity, it still is able to offer respectably good facilities and warm hospitability. Buffet breakfast spread is more impressive than expected. We were pleasantly surprised to see blue cheese as part of the spread. And the Maya Brasserie staff are very well trained and do a better job than some other 5-star well known hotels.

Volare

DO NOT Drive Here! The room itself was fine, the check-in staff were decent, and the buffet and staff there were actually quite good, but whatever you do, DO NOT drive to this hotel. Especially if you have a long or wide car. Take a cab, use a ride-share service—anything but your own car. The parking situation is beyond atrocious. I had to circle the multi-level parking lot 4-5 times due to a total lack of signage. The security staff even directed me to the wrong area, forcing me to exit and re-enter the lot multiple times. Entire sections were reserved without clear signs indicating this, and the driveways are so tight that maneuvering is a nightmare. To make matters worse, the floor arrows that should lead you to an exit, or more parking spaces, send you into dead ends—they haven’t been updated in who knows how long. In fact, after retracing my steps, I noticed that one floor of the parking lot did have updated arrows, but the others did not, indicating that management is aware of the issue but hasn’t committed to resolving it entirely. To top it off, there are these bizarre parking ramps with no instructions, no operators nearby, and they can’t be manually moved. I ended up scratching my car in their narrow, confusing mess of a parking structure against the ramp while trying to maneuver into a parking spot. I have no idea who designed this parking lot, but they deserve to have their qualifications revoked. What’s even more frustrating is that the parking isn’t even connected to the hotel. If you need to access your car or grab something from it, you have to exit the hotel, walk to a separate building (where you WILL get wet if it's raining), and take an elevator to the basement. Out of four elevators, only two were running—again, showing the lack of maintenance and proper management of this parking lot. When I tried to complain to the parking management team, I was met with attitude. Zero accountability. I was asked to fill out a form with no assurance that it would be escalated and no meeting with the manager in person. Instead, he called me on the phone and wanted me to meet with the security guard who had directed me to the wrong location, rather than dealing with the issue internally. I obviously rejected this silly non-solution. I wanted to like this place, and if it weren’t for the awful parking experience, I would have rated them higher. But since neither the hotel nor the parking management seemed to care about resolving this, I can’t recommend driving here at all. It was honestly frustrating to book a hotel rated as 5-stars online, only to be met with 3-star treatment as soon as I arrived.

Sharafina Teh

I booked one night here. The location is pretty good as it is quite close to KLCC, within 10 minutes walking distance. The service is pretty good and fast during check in and registration. The room itself is good, but I have to remark that the bathroom had some unclean water marks before use on the floor. So please make sure the room is completely clean including the bathroom before guests come in. In addition, the room is provided with all the amenities but it was a bit confusing to look for them as they were stored in a not so usual way. I like the creativity and space-saving way of storing them, but it would be nice to have small signs or stickers to indicate where they are, especially the closet space. Overall I had a relaxing time there and would recommend to anyone who is looking to stay around KLCC.

Hari Prasath T K

The inviting lobby ambience masks a stark reality – the reception service falls far short of a 5-star experience, especially for a guest like me who booked through a third-party website at a discounted rate. While the check-in/out staff shines with helpfulness and courtesy, the overall service felt inconsistent. The rooms comfortably fit 2 people, but have a small wardrobe and limited luggage space. The building seems quite old, and the blinds wouldn't close properly. Room service didn't address this issue during our stay. Several issues required room service attention. Upon check-in, the room had an unpleasant odor, and small cockroaches were present near the toilet/shower area. We informed room service, but they only arrived after 3 hours (at midnight) to clean the air conditioning in both rooms. The toilet flush also leaked. We reported this issue at 9am upon leaving for the day, but it wasn't fixed until we returned at 4pm, and only after several follow-ups (around 10pm). The buffet breakfast offered a decent mix of local Malaysian food, and the service at the restaurant was excellent. Overall, while the price may be tempting, this property doesn't deliver service close to a 3-star hotel. It's surprising it holds a 5-star rating.

Jasreet Singh

Very bad 1. Our bathroom had a sliding door without a lock/bolt, even in the pictures one can see that someone can still peep through the door inside the washroom. The sliding door then had another issue, at midnight it broke, then the staff member repairing it was taking way too long even when it was repaired he was making a video of it (for evidence that he fixed it). He took a total of 20 minutes, not while repairing but making a damn video. We were tired that night but this guy ruined our sleep. 2. This cheeky hotel made the room look big in the photos whereas in reality the size was lower than our expectations. 3. The wall between the washroom and the main room had a see-through translucent glass (as shown in the image below). One could see everything inside. 4. We requested the receptionist to change our room but he showed us only one room which was worse than what we paid for, all other rooms were booked which was a cheap lie. 5. If you are a vegetarian, then you will find nothing here except for breads, non vegetarian food was very smelly. 6. The staff was very casual and did not pay attention to a dissatisfied customer like me but on the other hand they were advising me sarcastically what to do in my room with all these problems. 7.There are no stairs in this hotel, only a lift which will be problematic of there is a fire. 8.On our second day the fire alarm tripped for no reason in the middle of the night (video below), everyone in the hotel panicked, we went to the fire emergency exit but it was locked. Now everyone was stuck in their respective floors, only if their were stairs. We couldn't sleep again for another night. Having stayed there i would suggest you choose another place to stay.