Hotel Maya Kuala Lumpur

Picasso Chang

Hotel Maya Kuala Lumpur City Centre is modern yet welcomes you warmly. Some rooms are quite spacious, and it puts you close to the major attractions. A few different aspects of my stay impressed me, but the professionalism of the security guard was surely a big one. They were up and about to guide all guests to the smoking area with such ease, comfort, and in conformity with hotel policies. This nice touch added to the already pleasant stay. And such good service with lovely facilities and an exceptionally tranquil atmosphere cannot be ignored... it's worth the visit!

afrizal

I absolutely love this hotel! Here’s what makes it great: 1. Spacious, clean, and comfortable rooms. 2. The bathtub is amazing! 3. Delicious breakfast with plenty of options. 4. Excellent value for money—great facilities at an affordable price, plus a prime location within walking distance of the Twin Towers. 5. Free drinking water refills. 6. Friendly and welcoming staff. 7. A café and minibar on the ground floor that stays open late. I’ll definitely stay here again when I visit Kuala Lumpur!

Shazery Nasir

One of the best Ramadan buffets we've been to. The food was nice, the decorations was good, and the food was refilled until the last hour. Staff service was friendly. Tables were far apart and spacious. we'll come again!

Chiajun Tai

Pros: 1. Good location as it is near to other attractions. Cons: 1. Old and dirty. You can find stains on curtains and pillows. 2. Poor noise isolation. You will hear ramping sounds from motorcycles every midnight around 2 a.m. 3. There was no hot water when we took the shower in our first room. Requested to change to a different room but the new room had only warm water. 4. Their lifts are pretty slow. There was no notification sound when the lift has arrived.

Игорь Дюканов

Unfortunately, our stay at the Maya Kuala Lumpur City Center from December 30, 2024, to January 4, 2025 (Booking ID: 330630426, Premier Room type) left a very negative impression. The most disappointing aspect was the attitude of the staff and their complete lack of involvement in solving guests’ problems. Cons: 1. Staff Attitude: My wife has a fear of heights, and the open corridor route from the elevator to the room became a significant challenge for her. We asked the front desk for an alternative, but we were told that no rooms were available, and the issue was dismissed outright. I suggested the possibility of paying extra or checking all available rooms for the duration of our stay, but this request was ignored. Such indifference towards guests is deeply upsetting and does not align with the service level expected from a 5-star hotel. Moreover, I sent an email on December 31, but I never received a response. Ultimately, neither the reception staff nor the email support was able to assist us. 2. Room Condition: • The room was dirty, and the furniture required repair. For example, the back panel of the TV cabinet was detached and lying on the floor, exposing accumulated dirt and dust. • Dirt was visible in the joints between the furniture and the walls. • The air conditioner could not be fully turned off — it kept running even when switched off. • The window view overlooked a cemetery, which was not disclosed in advance. • Soundproofing was non-existent: all night, we could hear the noise of passing cars as if the window was open. • The room was located next to a staff utility room, and every morning, the noise from their cleaning preparations was unbearable. 3. Other Issues: A particularly unpleasant moment occurred on January 1, when a cleaning staff member called us to ask if they could clean the room right after New Year’s Eve. Pros: • The room was spacious. • The breakfast was acceptable. • The hotel’s location is convenient relative to major attractions. The main issue with the hotel is the attitude of the staff: a lack of interest in solving guests’ problems, ignoring requests, and inaction in challenging situations. The service level does not match the claimed 5-star rating. I hope the hotel management will address these problems and take measures to improve the quality of service and living conditions.