Iberostar Heritage Grand Mencey

Nicole McCormack

We’ve had a glorious stay for our summer break. The reception staff, especially Sharon, were fabulous. The food was lovely and the waiting staff were great, even in busy times. It was amazing to relax by the pool all day, with towels provided, a life guard present at times, and the totally fabulous Carlos who kept refreshing beverages flowing all day. The gym was great, the rooms were fresh and cleaned every day. Just across the road is a stunning tree lined park, smelling of jasmine at night and offering lots of shade during the hot days. The local architecture is stunning, but the August heat lends it to lazing by the pool rather than long walks. I’ve thoroughly enjoyed the escape from the grind of every day living!!

Gerry Foley

Delighted with our experience following 7 nights at the Grand Mencey. Service levels were excellent, rooms bright & spacious, pool and garden areas very well maintained. All members of staff were friendly and courteous, with a special shout out to Carlos at the poolside bar who always provided excellent service with a smile. The hotel is well located, with a beautiful park across the road and being a pleasant 15 minute walk to city centre. I’d certainly be happy to return.

Sarah Palomba

Fantastic hotel with first class service. The hotel and its grounds are beautiful, very serene and has a relaxed feel about the whole place. Excellent gym, small but has all the equipment you may need. The shining star at this hotel is Carlos from Cuba, he is a wonderful man who tenders to everyone at the pools every need, always on hand with a smile and a complentary cocktail, a perfect example of excellent customer service from a man who seems to really love his job would 100% recommend this hotel

John Wren

We have just returned from a magical week in this hotel. Everything from check in to check out was perfect. Some reviews on here are critical of the star rating, but having stayed in many hotels around the world in my opinion the Iberostar Heritage fully deserves its five star rating and every day during our visit it lived up to its five stars. The staff are a credit to the hotel and from the warm welcome at check in to the moment we left there was never a member of staff pass us without a smile and a hello. The hotel is immaculate. From the marble tiled reception area to the rooms to the beautiful gardens and peaceful pool area everything is perfect. The breakfast buffet is extensive and the food in the cocktail bar is great. The rooms are large with everything we needed and serviced daily to a high standard. The location was again for us perfect for us, right next to an amazing public park, a lovely area with a snack bar and restaurant, a bus stop outside the hotel into the centre of Santa Cruz. Several restaurants close by as well. Thank you everyone at the Iberostar Heritage for providing us with the perfect holiday experience

Elnaz Far

Staff very friendly. Great location with nice view. As a 5 star hotel we expected: -Better air conditioner: The control panel in the room was old and the number was not readable. -Better room design - The rooms overlooking Graden were noisy at night and in the morning