Le Cardinal Exclusive Golf Resort & Spa

Charlene Ponpon

The size of the room and the ocean view were amazing and that's why I probably booked the hotel. Food were yummy but there is limited choice. CONS: the room was quite dusty and under the bed was horrible, no tooth brush and tooth paste provided;and I was asked to go to the shop to buy same, entertainment was held at the partner hotel so you have to cross the road to go there, you have only one meal at the restaurant and if you ask for a supplement of the same plate , you have to pay for it even if it's all inclusive package, we were refused one supplement ice cream for my son and they say kitchen is closed. I had one guest who came to have lunch with us and he came 20 mins before checking-out and they called immediately to say rudely that they have camera and he should not access the room. I informed the staff the day before about having guests and he could have shared the rules. Not even a birthday wish from the staff and neither a small treat since I informed them the reason I booked for one night. They check- us in the room 1hour and 40 mins later as they couldn't find my reservation They made false promise about late check-out the next day; knowing they already had bookings. The overall service was poor not worth a 5 star hotel. Parking space is only for 3 cars and you have to again park at the neighbor hotel if fully book. No toilet on the ground floor I was disappointed and would not hotel recommend this hotel at all although the view was breath-taking! .

Pritesh

I had a deeply disappointing experience at this hotel. While the team made efforts to address the issues, the same cannot be said for the Food & Beverage (F&B) Manager, whose handling of the situation was both unprofessional and unacceptable. I had booked an End-of-Year (EOY) party for my team, specifically requesting and receiving confirmation for a privatized space. This was thoroughly discussed and approved ahead of time. However, on the day of the event, we were unexpectedly placed in the common restaurant alongside other customers, completely disregarding the agreed arrangement. To make matters worse, the cocktail reception was set up beside the pool, where children were playing. This was far from appropriate, especially given that our CEO was scheduled to deliver a speech during the cocktail hour. The environment was chaotic, unsuitable for such an occasion, and clearly not in line with the standards we expected. When I raised these concerns with the F&B Manager, his response was nothing short of shocking. He dismissively stated, and I quote, "You didn't buy the hotel." Such a remark is entirely unbecoming of someone in the hospitality industry, where customer service and effective communication should be paramount. This experience has left a lasting negative impression, and while I appreciate the efforts of the rest of the team, the lack of professionalism from the F&B Manager was unacceptable and deeply disappointing.

Rukhsaat Meajaun

Everything was perfect for a day package, it was wonderful! 🤩 Except the food portion needs improvement; the grilled fish was too small for adults 😅 But overall, I had a wonderful time! #DayTrip #PackageDeal #Travel #Food #Fish #Vacation #Fun

Sarel du Plessis

In searching for 5-star accommodation in Mauritius, our check list included small and intimate stays (preferably not resorts), close to the beach, sandy beaches and crystal clear waters, beautiful and comfortable rooms, excellent food and 5-star reviews. Le Cardinal clicked every box and delivered more. Rooms were spacious, well serviced, and all have amazing views of the beach. The crystal clear pool was a bonus. The meal options were varied and of high standard. The cocktail list included beers, wines, and other liquor. We paid for All Inclusive and were not left wanted for anything more. There are some snorkeling opportunities within the designated swimming area, although the fish were few and the coral rather bleached. This was my first experience of Mauritius, and Le Cardinal provided the best! Many thanks to all the friendly staff that serviced us throughout our 7-day stay. Some tips to consider: - Bring own snorkeling gear or buy from local shop. - There is an ATM at the airport as well as in town, about a 15 min walk from hotel. - If travelling from South Africa, be aware of different available flights. We arrived at hotel after 11pm on day 1 and had to leave for airport by 5am on day 7. So we basically missed a day. Other flights are available. - The restaurant recommends long pants for dinner, no slops or shorts. So pack accordingly. Till next time!

PF

This is a hidden gem! I’m not sure about the exact number but the feeling was that there were no more than 8 rooms in total. No lines or waiting for anything. Always a bed available for you on the beach. Having an “a la crate” breakfast and dinner every day, served by an always smiling staff is just the best you can ever ask. Quietness, exclusivity and high standards of customer service are the main characteristics of this hotel. For us, this was true luxury.