Sofitel Mauritius L'Imperial Resort and Spa

Bip Mistry

Hotel is exceptionally clean and rooms are well looked after. Restaurant serves a great range of high quality dishes catering for both non-veg and veg with different buffet themes every night. Restaurant staff and chefs are friendly, welcoming and delightful with special mention to Will and his team for making every night so welcoming. Beach area has good amenities and was well looked after including beds which were a plenty during our stay. Improvements can be made on housekeeping which didn't always deliver the turn down service or adequate towels unless requested. However, I must add all requests were quickly followed up without delay. One of the ladies on beach towel duty looks like she didn't want to be there and never presented with a smile or a willingness to converse but she was an exception to all the other staff we encountered and interacted with. A great selection of nautical activities included free of charge but not very well advertised to guests. The young boys at the nautical centre should be better trained to deliver the important safety instructions when at sea in English as well as in French. All water equipment was well maintained and appeared to be of good quality. Purchasing drinks at the hotel is very expensive and couldn't understand why an additional surcharge was added for drinks purchased at the beach side restaurants or pool bar by staying guests; seems unfair and unjust when you've already paid a premium for staying at the hotel. Overall, we thoroughly enjoyed our stay at the hotel and compliment all the staff for making each day memorable with their tentative and happy nature.

Lukas Vogel

The hotel grounds are beautiful, especially the entrance area and the huge pool, which we really loved. Unfortunately, we were not very satisfied with the friendliness, helpfulness, and competence of the reception staff. We were repeatedly put off and had to return multiple times for answers to our questions. However, the staff in the restaurants and at the diving center were extremely friendly and professional! A special mention goes to Steward, with whom we had a wonderful dolphin, turtle, and snorkeling tour. The rooms are nice, and the breakfast as well as the dinner buffet were very generous, beautifully presented, and absolutely delicious – leaving nothing to be desired.

IAMSHANKY (Shanky)

I recently stayed at your hotel during my honeymoon trip and unfortunately, my experience was far from satisfactory. I would like to bring the following issues to your attention, as they significantly impacted my stay: 1. **Late Check-In and Room Upgrade Issue**: I arrived at the hotel at 10 am after my flight landed in Mauritius at 7:30 am. Despite being assured of an early check-in and an upgraded room, I was made to wait until 3 pm, and the promised upgraded room was not provided. I was given a standard room instead, which was disappointing after such a long wait. 2. **Poor Room Cleaning and Maintenance**: The housekeeping service was extremely subpar. There were insufficient towels, the bathtub was often dirty, and swimming towels were not changed daily. On some days, the bed sheets were not changed either. For a premium-priced room, this level of service was unacceptable. 3. **Candlelight Dinner Refusal**: As it was my honeymoon, I requested a candlelight dinner in the morning to be arranged for the evening. However, I was informed that this was not available. This was particularly disappointing as I was hoping for a special experience during such an important trip. 4. **Insufficient Amenities**: The room was meant for double occupancy, yet only one umbrella was provided. This was inconvenient and did not meet basic expectations for a double-sharing room. 5. **Lost Item and Poor Follow-Up**: I accidentally left an item in the room after checkout. When my friend called the reception to inquire about it, there was no follow-up or callback from the staff. This lack of responsiveness was frustrating and unprofessional. Overall, my experience at your hotel did not meet the standards I expected, especially for a honeymoon trip. I would appreciate it if you could provide a resolution or compensation for the inconveniences I faced. Please let me know how you plan to address these issues. Looking forward to your prompt response.

Linda Lokočová

Spend 5 nights in this hotel. Fantastic food; I booked a half-board option, and the buffet style was ideal. Drinks were pricey, but I think that alcohol should be way more expensive than water. The adult pool with a whirlpool massage system was great. The room was quiet, even close to the main building. Amazing view from the third floor balcony.

jase peri

Pros: Nice location. Sunsets are beautiful. Some staff were helpful and friendly. They had a Santa and presents for the kids. Food was good. Cons: A lot of the staff are unfriendly and unhelpful. Staff don’t use common sense; we have hungry kids; let them eat. Instead we had to wait 2 hours. One staff member wouldn’t let us have a piece of pineapple because ‘it wasn’t time to eat’ Room was very run down and old. Plug sockets don’t work, some falling off the wall. Phones are rubbish. No QR code for in room dining, which was a nightmare to order. There are A-LOT of mosquitoes. Be warned. We had to kill maybe 10 every time we went into the room and still got bitten overnight. Best guess why: There is a lake in the hotel, water looks stagnant. We’ve stayed in many hotels in mauritius. This is the lowest for customer service and room quality. Needs new management, morale was low, staff seemed very unhappy and more interested in sticking to their rule book than being helpful. Will not be returning and I’d suggest you look elsewhere.