Sofitel Mauritius L'Imperial Resort and Spa

Bip Mistry

Hotel is exceptionally clean and rooms are well looked after. Restaurant serves a great range of high quality dishes catering for both non-veg and veg with different buffet themes every night. Restaurant staff and chefs are friendly, welcoming and delightful with special mention to Will and his team for making every night so welcoming. Beach area has good amenities and was well looked after including beds which were a plenty during our stay. Improvements can be made on housekeeping which didn't always deliver the turn down service or adequate towels unless requested. However, I must add all requests were quickly followed up without delay. One of the ladies on beach towel duty looks like she didn't want to be there and never presented with a smile or a willingness to converse but she was an exception to all the other staff we encountered and interacted with. A great selection of nautical activities included free of charge but not very well advertised to guests. The young boys at the nautical centre should be better trained to deliver the important safety instructions when at sea in English as well as in French. All water equipment was well maintained and appeared to be of good quality. Purchasing drinks at the hotel is very expensive and couldn't understand why an additional surcharge was added for drinks purchased at the beach side restaurants or pool bar by staying guests; seems unfair and unjust when you've already paid a premium for staying at the hotel. Overall, we thoroughly enjoyed our stay at the hotel and compliment all the staff for making each day memorable with their tentative and happy nature.

jase peri

Pros: Nice location. Sunsets are beautiful. Some staff were helpful and friendly. They had a Santa and presents for the kids. Food was good. Cons: A lot of the staff are unfriendly and unhelpful. Staff don’t use common sense; we have hungry kids; let them eat. Instead we had to wait 2 hours. One staff member wouldn’t let us have a piece of pineapple because ‘it wasn’t time to eat’ Room was very run down and old. Plug sockets don’t work, some falling off the wall. Phones are rubbish. No QR code for in room dining, which was a nightmare to order. There are A-LOT of mosquitoes. Be warned. We had to kill maybe 10 every time we went into the room and still got bitten overnight. Best guess why: There is a lake in the hotel, water looks stagnant. We’ve stayed in many hotels in mauritius. This is the lowest for customer service and room quality. Needs new management, morale was low, staff seemed very unhappy and more interested in sticking to their rule book than being helpful. Will not be returning and I’d suggest you look elsewhere.

Jonid Dowlut

Amazing location. Great service. Pleasant staff. Nice spa. Only downside is the breakfast… does not quite meet the standards of everything else at the hotel. Overall Highlv recommended!

Jaroslav Mrnka

We visited Mauritius for the first time and it really is a great place to relax, we enjoyed our holiday immensely. The hotel has a great location, great staff and cuisine. You will enjoy both local and international cuisine. We recommend.

Darshana Venugopal

The hotel took quite a lot of time for check-in. and they informed us that we need to give 24 hours' of notice for veg food. That didn't seem fair. We had to have our meals outside for that reason (except Bfast). Except for these cons, the experience was great. Bfast had a fantastic spread even for vegetarians (although the menu didn't change much). Very sweet of them to provide a bottle of champagne and cake + fruits for our honeymoon. Loved the activities . The boathouse staff is really good and patient. We had a good time trying various water sports.