Sofitel Mauritius L'Imperial Resort and Spa

jase peri

Pros: Nice location. Sunsets are beautiful. Some staff were helpful and friendly. They had a Santa and presents for the kids. Food was good. Cons: A lot of the staff are unfriendly and unhelpful. Staff don’t use common sense; we have hungry kids; let them eat. Instead we had to wait 2 hours. One staff member wouldn’t let us have a piece of pineapple because ‘it wasn’t time to eat’ Room was very run down and old. Plug sockets don’t work, some falling off the wall. Phones are rubbish. No QR code for in room dining, which was a nightmare to order. There are A-LOT of mosquitoes. Be warned. We had to kill maybe 10 every time we went into the room and still got bitten overnight. Best guess why: There is a lake in the hotel, water looks stagnant. We’ve stayed in many hotels in mauritius. This is the lowest for customer service and room quality. Needs new management, morale was low, staff seemed very unhappy and more interested in sticking to their rule book than being helpful. Will not be returning and I’d suggest you look elsewhere.

Martin Kuhlmannn

Lovely staff, superb facilities (beach, pools...), superb location. Restaurants are varied and food is top quality. Gluten-free options available. Breakfast is excellent. Dinner buffet as well. We found the room outdated for the price though, I hope the hotel will do renovations to improve this. Overall very good experience, although a bit pricey for the room we got.

Themba Henry Mahlangu

We arrived around 1030am after a long flight from London. Warm reception although we had to wait in the lobby till 3pm check in time as our room was not ready. Walked into a spacious family suite with a wet floor which had been hastily cleaned. The resort facilities were great, lots of activities including tennis, table tennis, beach volleyball which we enjoyed. We also made use of the hotels boat cruises and kayaking. The pools were amazing especially the warmed up family one, we enjoyed the gym although it felt a little small for the size of the resort. The food was great, we were on half board basis although the snacks and lunch menu was rather pricey. Staff were all great and the chef offered some decent desert alternatives for our lactose intolerant daughter. Overall, a beautiful resort by a well maintained clean beach- we were also very grateful for being allowed to check out late at 5pm on our departure day as we had a 9pm flight back to London

Nawaf Alosaimi

The location was good.. however, i would not recommend ot for anyone again since our experience was horrible! The staff were having lack of hospitality experience and welcoming guests, the restaurants were dirty and not clean at all… the room service is not professional and it’s impossible to come and serve you on time! They always late and they are not respected people’s time…i cannot believe it’s a 5 stars resort with this services and facilities…

Manuel Gil Ferreira

Classic Sofitel hospitality. Although you can tell that the hotel is a couple of decades old from the common spaces, the rooms have been refurbished with a modern bathroom. All ammenities are available from walk-in shower to ironing board and iron to a fully equipped gym. The beach is quite nice and there is an adults-only pool which I really appreciate as a solo traveler. Staff was kind and helpful.