Liki Tiki Village

A M

The staff is friendly and helpful. There are a lot of great amenities for this property. Great for families with young children. Rooms were disappointing for a Hilton property. At first, room seemed fine. First issue, there was no WIFI. They were able to correct it by the next day. Then, the washing machine and dryer did not work. They sent someone to fix this. Then the dishwasher did not work. They fixed that as well. Just disappointing that they would give out a room with all these items not working.

Victoria Skakunova

The hotel offers some great amenities for families, like heated pools with water slides, a playground and kids’ programs that help keep children entertained. However, the customer service was so poor that it overshadowed any of these positives. Me and my son were staying there 10/20/24 - 10/27/24 Upon arrival, I wasn’t informed about the hotel’s shuttle service to Disney parks. I only discovered it the next day when I happened to see a bus outside and had to go to the front desk to inquire about it. Had I not noticed the shuttle, I wouldn’t have known it even existed. I also mentioned that it was my son's birthday on Friday and asked if the hotel could do something small, like a cake, to help us celebrate, even offering to pay for it. I was assured they would find a way to acknowledge my son’s special day, yet no one followed through. We had an issue with the room key not working, and after several trips to the front desk to re-magnetize it, I was told a security person would come to help if the key failed again. My five-year-old son and I waited, tired and hungry after a day at the park, for 30 minutes until I finally called the front desk again, only for them to take another 15 minutes to send someone to help. This lack of prompt response was really frustrating. Additionally, we had ants in the room, and during checkout, when the receptionist asked about our stay and I replied, "It was so-so," she didn’t even ask for feedback—just asked for my email for the receipt. I expected better from Hilton and hope that management will address these issues to prevent future guests from having a similar experience. This level of service was unacceptable.

Lori Zimmerman

Beautiful resort! Our suite was clean and well-appointed. Staff was friendly. Pools and hot tubs were perfect temperature and cared for. The staff at the mini-golf and paddle boats were cordial and helpful.

Johnson Wacker

I believe most of the reviews below are fake, and as a Hilton Diamond member I didn’t expect I would be booking in a 2 star converted apartment complex. We ended up in building 1300. The view from the patio was staring at dirt and 2’ weeds, the front door didn’t lock, the kiddo pool is down right scary with broken concrete everywhere. The main pool is dirty, missing tiles and a nice scum ring at the water line. The sheets for the pull out couch were dirty and stained. If you loose a wrist band you have to pay for a new one, for a burger, club sandwich and kids Mac and cheese is 60 bucks including the mandatory 18% tip. I can keep going but I think you get the point. The funny part is the deposit is more than Gaylord palms or a 5 start Disney hotel takes. Security guards everywhere and thugs blasting music and partying in the parking lot at night. We ended up checking out early after I kids were woken up by the people next door being quite loud in their sexual activities.

Leslie Saben

Top notch resort. Everything was immaculate. Customer service was excellent! I had food delivered there from Walmart+; they had a storage area for my food and a refrigerator/ freezer. Then someone brought it up to my room. That was excellent!! Made things so easy for me. Not to mention there was a water park/on the premises So if you have children this is the place to go. There are a couple buses a day that go to Disney and universal.