Liki Tiki Village

Victoria Skakunova

The hotel offers some great amenities for families, like heated pools with water slides, a playground and kids’ programs that help keep children entertained. However, the customer service was so poor that it overshadowed any of these positives. Me and my son were staying there 10/20/24 - 10/27/24 Upon arrival, I wasn’t informed about the hotel’s shuttle service to Disney parks. I only discovered it the next day when I happened to see a bus outside and had to go to the front desk to inquire about it. Had I not noticed the shuttle, I wouldn’t have known it even existed. I also mentioned that it was my son's birthday on Friday and asked if the hotel could do something small, like a cake, to help us celebrate, even offering to pay for it. I was assured they would find a way to acknowledge my son’s special day, yet no one followed through. We had an issue with the room key not working, and after several trips to the front desk to re-magnetize it, I was told a security person would come to help if the key failed again. My five-year-old son and I waited, tired and hungry after a day at the park, for 30 minutes until I finally called the front desk again, only for them to take another 15 minutes to send someone to help. This lack of prompt response was really frustrating. Additionally, we had ants in the room, and during checkout, when the receptionist asked about our stay and I replied, "It was so-so," she didn’t even ask for feedback—just asked for my email for the receipt. I expected better from Hilton and hope that management will address these issues to prevent future guests from having a similar experience. This level of service was unacceptable.

Gianna Duggan

I can not say enough good things about this place! The rooms were amazing! Laundry and kitchen included is huge! Very clean! Staff was so friendly and helpful! The variety of pools and things to do was great! This is a great place to stay with kids!

Jay Katzenmeyer

We really enjoyed our time here. It's very clean and the unit we had was very modern and updated. The pools are nice. The staff was mostly fine but they get a little irritated when you ask them to open the pool after a storm. The game room is a bonus, albeit expensive bonus. There is putt putt and some other things to do but we didn't try them as it was 10 degrees hotter real feel at least than expected lol. Would definitely go back.

Tim Surfield

Very nice resort, helpful staff, and loved the pools. Extra activities are a bonus if you are able to stay and relax on property instead of going to theme parks. Only down side is they close around 6 wish they stayed open later for after come back from parks.

Tjn Katz

it had a small patio, which was nice. we made friends with our neighbors there. very big place compared to other places I've been. the couch moves out into a bed, master bedroom is very nice upstairs. and the other bedroom upstairs was very nice and cozy. the bathrooms had kind of an odd layout, but you get used to it. now I'm home and want to go back. the pictures I added are the views outside when you're on the balcony. it's very pretty to me.