Holiday Inn and Suites Across from Universal Orlando

Iluvpickes

I stayed 10/25/2024, and check out was 10/27/2025 11:00 pm. With a total of 4 people. Immediately upon entering the room it REEKED of the stench of dogs. An extremely unpleasant smell when you’re here trying to enjoy a vacation. We had to spray the entire room with Lysol TWICE, to rid the stench. Beside the awful smell, the counters, bathroom wall, toilets were absolutely disgusting. It’s the kind of bathroom that makes you want to scrunch up and not touch anything, and then on top of that they have the audacity to give you paper thin toilet paper and that’s being generous. Now the next problem; towels, and wash cloths. You wouldn’t believe that for 4! People we were only allowed to have 2 towels and 2 wash cloths ?! For 4 PEOPLE how in the world does a hotel that charges 175$ a night that’s quite the audacity. And it wasn’t till a day later did they privileged us with, guess what… only 2 more towels ! 😂 the only good thing I can say about the place is the location. Oh also don’t be fooled by the pictures they post , the rooms aren’t that big.

Octobertiger (lady tiger)

If this review is helpful to you, please make sure you leave it a like 👍👍👍. Okay, you guys. I only booked this hotel because it was across the street. From the entrance to Universal Studios Islands of Adventure. Depending on how quick you can walk in the blazing hot sun, it is only about a fifteen minute walk to the very entrance where you can go into the city walk. The hotel was clean enough. However, the carpet is very old. The bed slept okay, but the hotel makes a lot of noise !! The cooling system is very old, so it's loud. The plumbing system is extremely loud. We stayed here for only two days and our room was only serviced one day. When I called downstairs to see if I could just get some extra shampoo and soap since we never had our room cleaned on the second day. The front desk never picked up the phone. I called three times. I had just walked in the door, and there was nobody standing at the front desk so far as customers, so I know they weren't busy. This was a very disappointing stay, and although I got a pretty good price, I would probably stay with two of the other hotels that were in the vicinity and just pay a little bit more because this was not worth it .

James A

Worst one night stay ever. First off they have a terrible parking system allegedly with a third party in their own parking lot. Resulted in sitting in line waiting to get into in the parking lot for 30 minutes late at night. No problem with their hidden parking fee but the system is terrible. Second, booked a two bedroom suite with four double beds and a pull out couch and was given a one bedroom suite with two double beds and a pull out couch. The solution from the front desk was the manager would handle the next morning. That really helped at the time. Not even to mention they didn’t have pillows, sheets or blankets in the room for the pull out. But don’t worry the front desk was able to provide just sheets. Hey she gave me an extra sheet cause she didn’t have blankets or pillows. Terrible experience and definitely won’t be back.

Alexa Santiago

I will never stay at this hotel again or recommend it The Holiday Inn/IHG hotel did not live up to its brand reputation. The one night experience showed your staff to be unprofessional and unaccommodating. 1. The room was not available when we arrived at 4:30pm. How does that happen when check out is at 11am? 2. When I mentioned I had to be somewhere at 5:30pm, none of the three employees at the front desk seemed concerned or were able to give me an approximate time as to when our room would be available. They showed lack of professionalism, giggling among themselves. 3. The room thermostat was stuck on 63 degrees; the room was extremely cold. 4. There were no blankets or comforters available when I called the front desk later that evening. Again, the employee answering the phone displayed a non-caring attitude. 5. The bathroom door lock was broken and the shower pressure was low. It was an extremely disappointing experience. The customer service displayed by your front desk was unacceptable.

Nathan Bartosek

this hotel experience was definitely not what I expected from a holiday inn. they've been good in the past but this one was just... bad. The check-in person didn't explain anything about the parking situation and it wasnt clear at booking that parking was extra even for hotel guests. if I had known I would have stayed somewhere else. guests should not have to pay for uncovered parking that's ridiculous. the room smelled musty and was hot when I walked in, like the AC had been off for days. The thermostat on the wall did absolutely nothing. luckily the controls in the actual unit did. the tv was tiny, the remote didn't have an input button for it so I had to fiddle with the TV to get it to connect to the laptop to stream movies. eventually I found the physical buttons that allowed it, which were covered up by the detector for the generic horrible remote that they have. The bathroom was not clean and there was no toilet paper at all. When I called the desk to get some toilet paper they said they would send some to me... then an hour later I hadn't heard anything. I called back down and ended up having to go down to the lobby to get it myself. just poor service for the absolute minimum standard of being a hotel. I won't be staying at this one again and it really put me off of the brand that is usually reliably good for a basic weekend stay.