Holiday Inn and Suites Across from Universal Orlando

Jennifer Keller

We chose this hotel for the convenience to walk to Universal. That was great. Room was comfortable and beds good. The smell walking down the hall on the 4th floor the entire stay smelled like gym socks. The room was damp. Turning on air helped, you would have thought hotel staff would know this. I talked to front desk about the smell thoughout hallways. They appeared to do nothing about it- or possibly could not do anything about issue. I would not stay again.

Alyson Greenstein

BED BUGS: My sister and I stayed here during our recent trip to Universal. First, the staff is wonderful. And the location is perfect for Universal. That is where the good stops. The hotel had so many issues. It's an older hotel that is in need of updating. The bathrooms are small and a single sink counter is not enough space for 2 people. There aren't enough outlets in the room for 2 people to plug in their cell phones and use all the lights and mini fridge. The wall unit(AC/heat) was old and loud. But the worst part, bed bugs. We check all hotel rooms for bed bugs before unpacking upon arrival, however, this time, we didn't see any bugs until I woke up with the trail of red bites along my neck and face. Horrified, we stripped the beds fully and saw bed bugs. We alerted management immediately and they handled it very professionally. They worked quick and offered a few options to help ease the stress. And while it's never a good situation to be in, we were pleased with the response. If it wasn't for the bed bugs, I would have rated this hotel a 3 star.

Ashley C.

I have visited this location multiple times before without any issues. However, I noticed a significant decline in cleanliness this time around. The hallways and room had a strong musty smell, the television did not work, the ice machine on my floor, as well as the floors above and below, were all out of order. I had to go to the first floor, down a hallway under construction, to get some. The bed sheets had some questionable stains and after calling the front desk three times over the span of one hour for new sheets, I was asked to come down to retrieve them myself. That same night, I spotted a roach crawling up the wall and was able to kill it. I was so happy to leave and don’t plan to return again. It's really disappointing because this hotel is in such a convenient location. Also parking is not included and costs an additional $30 per night.

Denisse Morales

The appearance of the hotel from the outside to the lobby area is spectacular, everything looks very nice. After passing through the elevator area, it is like entering a totally different hotel, outdated with smelly and wrinkled carpets. The rooms are comfortable but without microwaves, with old televisions, without hair blowers and without accessible plugs to charge electronic devices. Parking was not*** a problem, it was accessible even though the spaces are narrow for large vehicles. What I will never understand is why they charge almost $30 a day for a parking lot that does not even have security. The TGI Friday's restaurant is adjacent to the hotel and is a plus for both breakfast and dinner and Kids eat free 😍.

Matthew Armstrong

Positives: Close to universal, and they upgraded our room for free, that was cool, but we're platinum members so it was probably because of that. Negatives: No breakfast, they charge $30 for parking, and they wanted $3 for a single teabag in their little convenience store. I know it's a huge hotel and the facilities they would need to provide breakfast would also be huge, but come on, that's one of the top 5 things everyone gets a nice hotel for!