Holiday Inn and Suites Across from Universal Orlando

Anne Snyder

Stay somewhere else in this area. We came as a volleyball team and had to stay at this hotel. It was absolutely awful….the main halls smelled like marijuana, and the carpet was lifted like it had a water accident the whole way down the hall. Inside the room, though clean (we don’t see mold or bugs like other reviews….yay?!?!!, although others who stayed with us had mold in their rooms) the room smelled like super cheap and strong air freshener to hide some other smell. It gave all of us a headache. Further we got a text one afternoon stating management would be turning off the water from 10 pm- 6 am. What the heck?! There were other hotels in the area that were comparable in cost and much, much nicer. Save yourself the headache (literally) and go somewhere else.

Alyson Greenstein

BED BUGS: My sister and I stayed here during our recent trip to Universal. First, the staff is wonderful. And the location is perfect for Universal. That is where the good stops. The hotel had so many issues. It's an older hotel that is in need of updating. The bathrooms are small and a single sink counter is not enough space for 2 people. There aren't enough outlets in the room for 2 people to plug in their cell phones and use all the lights and mini fridge. The wall unit(AC/heat) was old and loud. But the worst part, bed bugs. We check all hotel rooms for bed bugs before unpacking upon arrival, however, this time, we didn't see any bugs until I woke up with the trail of red bites along my neck and face. Horrified, we stripped the beds fully and saw bed bugs. We alerted management immediately and they handled it very professionally. They worked quick and offered a few options to help ease the stress. And while it's never a good situation to be in, we were pleased with the response. If it wasn't for the bed bugs, I would have rated this hotel a 3 star.

Denisse Morales

The appearance of the hotel from the outside to the lobby area is spectacular, everything looks very nice. After passing through the elevator area, it is like entering a totally different hotel, outdated with smelly and wrinkled carpets. The rooms are comfortable but without microwaves, with old televisions, without hair blowers and without accessible plugs to charge electronic devices. Parking was not*** a problem, it was accessible even though the spaces are narrow for large vehicles. What I will never understand is why they charge almost $30 a day for a parking lot that does not even have security. The TGI Friday's restaurant is adjacent to the hotel and is a plus for both breakfast and dinner and Kids eat free 😍.

Carlos Ocampo

⭐ 1 Star – BEDBUG INFESTATION & ZERO RESPONSE FROM MANAGEMENT! I am absolutely disgusted by my experience at the Holiday Inn near Universal and the complete lack of accountability from both the hotel staff and IHG corporate. During my stay, I discovered that my room was INFESTED with bedbugs, and it was one of the worst experiences I have ever had in a hotel. What’s even more unacceptable is that it has now been FIVE DAYS, and neither the hotel nor IHG has made any effort to contact me or address my complaint. Not a single phone call, email, or follow-up. This shows a complete lack of professionalism, guest care, and hygiene standards. Bedbugs are a serious health and sanitation issue, and the fact that this hotel refuses to properly handle the situation speaks volumes about how they operate. If bedbugs were found in my room, it’s likely other rooms are affected as well, and yet management seems to be sweeping this problem under the rug rather than taking action to fix it. If you value cleanliness, safety, and basic guest care, AVOID this hotel at all costs. The fact that a major hotel chain like IHG allows one of its properties to be run like this is beyond disappointing. I strongly urge anyone considering staying here to think twice before risking their health and comfort. There are plenty of other hotels in the area that actually care about their guests—this is NOT one of them.

Ashley Foght

The hotel should not have allowed guest. Too much construction, leaks in the elevator, and room. Also, it's ridiculous to have to pay to park. We're already paying for the hotel, parking should be included. I also feel like the hotel should offer continental breakfast like most Holiday Inns have.