Holiday Inn and Suites Across from Universal Orlando

Thais Chaves

We had an amazing experience there over Thanksgiving weekend! Booked the hotel through Booking.com. We got the two bedroom suite which accommodated the 7 of us very comfortably and the kids had lots of space to enjoy inside the room as well instead of being trapped in a little space. Didn’t used the hotel facilities per se but the room was perfect. Our housekeeper Singh was AMAZING! She kept our room well maintained and organized and it was such a relief and great to arrive every day from the parks to a clean room. She deserves all the recognition because her attention to details was on spot! I do wish it was informed to us that breakfast was not included to all adults, but 2. It was not a big thing to us because we had brought lots of snacks to this trip but when the room was booked, it was understood to be breakfast included to all of us.

CFaith

If I could give this hotel 0 stars I would, me and my whole family including kids got sick just the first day staying here. The rooms have visible mold on the ceilings and the lamps & you can smell it soon as you walk in the room. Staff tried to gaslight me and tell me it’s not mold & blamed it on us not running the AC because the “humidity in Florida” … Don’t let the convenience of what’s nearby make you book here, it’s not worth it. Do better!

Nick Furner

Wow. This place has really gone down hill since we stayed here in 2019. No locks on bathroom doors, drawers in the rooms won't stay closed, toilet roll holder hanging out of the wall and water pressure in the shower couldn't wash the soap off the shower curtain.. and this is after they apparently fixed it. In all honesty I wouldn't stay here again extremely disappointed.

Marlena Gervasi

I know everyone’s experience is different, but I honestly can’t relate to the negative reviews about this hotel. After reading them, I was nervous about staying here, but I’m so glad we did. When we arrived our room wasn’t ready off the hop and without us even asking they told us they waived the daily stay charge for three nights because of the inconvenience—amazing service right from the start. If you’re booking a king suite, the room is incredibly spacious. We’re staying here for a week, and we couldn’t be happier with the size and layout. The beds are super cozy, and the room was spotless when we arrived. The only issue we encountered was with the accessible shower—it caused water to soak from the bathroom floor into the carpet. Due to this happening we asked if we could be moved rooms and without hesitation wrote down for us to be moved to a different room the next morning as soon as one was available. They called us once one was clean and ready for us. Overall, we’re thrilled with our stay and wouldn’t hesitate to recommend it. It’s close to universal and they have a shuttle, it’s also walking distance so there have been times we chose to walk and it took 15 minutes tops. I see so many negative reviews about the carpet in the hallways and it being dark but like who cares. You aren’t sleeping in the hallway. After my experience I now know not to believe everything you read on the internet and trust your own judgement. Some people just enjoy complaining about every little thing. I’ll absolutely be staying here again. So far, so good.

Ramesh konda

Nothing Holiday Inn standard. Cheap rooms. My light and phone doesn’t worked. I couldn’t close the door that connects other room and I heard sounds and scared. Facilities are worse. Laundry is good but after paying money it stopped working and front desk said it is third party and they con’t do anything. Lobby has very bad reception people. Most of the time one person and it takes too long to get anything done. Bad coffee and no sugar. Except near the universal studios nothing great about it