Lujo Hotel Bodrum

slimek YT

Beautiful Place, but Children's Safety and Food Freshness Need Improvement We stayed at Luju Bodrum in the fall, and overall, our stay was pleasant. The hotel is beautifully located, luxurious, and the staff is friendly. However, unfortunately, the Kid’s Club did not meet our expectations. It was not clean enough, and the caregivers seemed inexperienced and not very engaged. Children did not feel safe there, which should never be the case in a high-class hotel. There is a definite need for better supervision of children and stricter hygiene and care standards. The quality of food for the youngest guests should also be improved – it should be fresh, healthy, and tailored to their needs. Another important aspect is warm water in the children’s pools, so they can play comfortably. Another issue was the desserts – unfortunately, they were not always fresh, which is absolutely unacceptable. It would be better to prepare fewer desserts but ensure they are fresh and delicious every day. Several times, we had to return a dessert because it was stale. The staff member apologized and provided a fresh one, but in a hotel of this standard, such situations should not happen at all. There should never be desserts that are several days old. This is a place where not only adults but also small children and people with different health conditions eat. Freshness must be a priority. The hotel has enormous potential, but it needs to focus more on the comfort and safety of its youngest guests, as well as the quality of the food served. If these issues are addressed, this place could truly be exceptional.

Anna Anna

Our stay at Lujo Bodrum was unfortunately stressful, mainly due to the fact that the food for children was unappetizing and unsuitable. We were there with friends who had similar impressions, and we also spoke with other guests who noticed the same lack of care for the needs of the youngest visitors. The hotel should focus more on providing healthy, fresh, and tasty food for children – this is essential for their health and comfort. Another significant issue is the Kids’ Club. It should not only be a space where children spend time but also a place filled with warmth, care, and engagement. Unfortunately, the caregivers were not very friendly and did not show much interest in the children. Our child was only two years old. There needs to be more smiles, heart, and genuine care for the youngest guests. In such a luxurious hotel, not only adults should feel comfortable, but most importantly, children. They are the priority, as their well-being directly affects the overall experience of families staying there. This aspect definitely needs reconsideration and improvement. If the hotel puts more effort into caring for its youngest guests, it can truly become an exceptional place for families.

mehvish akhtar

Aside from a few people, the staff was quite rude, and not very approachable, it seemed difficult for most people to smile, and some chose not to help, buggies would drive right past us, some waiters/waitresses were not approachable and lacked basic manners. I travel alot and have been to various different countries, it's disgusting that a luxurious place such as yourselves cannot get basic hospitality treatment correct. If you are painting yourselves as a high standard establishment then please ensure you provide us with staff that are friendly and approachable. I think it's important you understand there are various different people that will come to Lujo, for example, some people who drink, some who don't drink, some who are more religious than others, I struggled to find a prayer room to pray in. Please just understand all your visitors are not the same. Thirdly, as part of the tourism industry, I would have expected more members of your staff to speak English, especially given the industry you are in and English being a Universal language. It was very difficult to communicate with some people. Finally, I booked a city tour, and called the tour guide in the hotel. He advised me he's not allowed in there and he was receiving really strange looks especially from the reception staff, I'm not sure why? I think it was really rude for the the rep to be treated as such. If you don't want tourism reps to be in the hotel, you need to make sure you are letting your customers know. I wanted to give this feedback, because it's important you know that having spoken to a few other guests during my stay, they also highlighted the particular issue regarding members of staff being quote snooty and unhelpful. Otherwise my stay was ok, but a holiday is as good as the people around you make it and unfortunately aside from a few very helpful people such as yourself, not many people were as helpful.

Arun N

The best hotel I have stayed in turkey and in Europe. Very clean and excellent customer service with great staff. The views are amazing and the restaurants and the bars are so nice. The alcohol beverages were really good with great varieties. The food was clean and healthy. Highly recommend it to anyone who likes peace and tranquility. Bodrum is one of the best place in Turkey for relaxing holiday.

Giorgi Gujabidze

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast, lunch and dinner, each day and loved the attractions located in the hotel territory, including beach, pools, concerts and club parties at night. Especially want to thank Irina and Omer from hotel joy advisors. From the moment we arrived, we felt welcomed and cared for. This team here truly knows how to make guests feel special They were incredibly friendly and attentive. They went out of their way to ensure our stay was perfect.