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Located In: Mexico

Moon Palace The Grand

Google Logo 4.5 Google reviews (9248)
Best Price From £1919.00pp
Apr 2025
£2439 pp
All Inclusive
May 2025
£2139 pp
All Inclusive
Jun 2025
£2589 pp
All Inclusive
Jul 2025
£2909 pp
All Inclusive
Aug 2025
£2089 pp
All Inclusive
Sep 2025
£1919 pp
All Inclusive
Oct 2025
£1959 pp
All Inclusive
Nov 2025
£2159 pp
All Inclusive
Dec 2025
£2219 pp
All Inclusive
Jan 2026
£2479 pp
All Inclusive
Feb 2026
£2659 pp
All Inclusive
Mar 2026
£2659 pp
All Inclusive
Apr 2026
£2589 pp
All Inclusive
Aug 2026
£2429 pp
All Inclusive
Up to 15% off
Overview
Accommodation
Facilities
All-Inclusive
Dining
Offer Details
Hotel Reviews
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Overview

Overview

Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is ...

Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is packed to the brim with leisure amenities, including a waterpark, spa, nightclub, playrooms and much, much more. Guests will also find an array of wonderful restaurants serving irresistible dishes from near and far. Combine all of this with luxury accommodation and glorious Caribbean weather and a holiday at Moon Palace The Grand is sure to be full of delightful moments that will be cherished forever.

How far is the nearest beach?

Moon Palace The Grand is set beside the beach.

Distance from the airport

Cancun International Airport is approximately 11km away from Moon Palace The Grand.

Pools
Restaurant
Bar
Gym
Beach
Golf
Shuttle
Wifi
For Families
Waterpark
Click to read more

Accommodation
Grand Deluxe Garden View
  • Furnished balcony with garden view
  • King-size bed or 2 double beds
  • Double whirlpool tub
  • Breakfast table and chairs
  • Bathroom with amenities
  • Smart TV with streaming via Google
  • Telephones
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Coffee maker
  • Alarm clock/radio/iHome dock
  • Bathrobes and slippers
  • Hairdryer and hair straightener
  • Iron and ironing board
  • Safe
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)

Grand Honeymoon Suite
  • Furnished balcony with garden view
  • King-size bed
  • Double whirlpool tub
  • Breakfast table and chairs
  • Bathroom with bathtub and shower
  • Bathroom amenities
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Welcome romance amenities, including a bottle of sparkling wine and chocolate-covered strawberries (once per stay)
  • Minibar filled with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Espresso/American coffee maker
  • Bathrobes and slippers
  • Hairdryer and hair straighteners
  • Iron and ironing board
  • Safe
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
  • Early check-in and late check-out (upon request, subject to availability)
  • Special Honeymoon Dinner in a romantic location (1 per stay, request upon arrival at Public Relations desk)

Grand Swim-Up Suite
  • Direct access to private pool
  • Furnished balcony with garden view or resort view
  • King-size bed or 2 double beds
  • Double whirlpool tub
  • Bathroom with bathtub and shower
  • Bathroom amenities
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar replenished daily with with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer and hair straighteners
  • Iron and ironing board
  • Safe
  • Alarm clock/radio/iPod dock
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)

Grand Family Suite
  • Furnished balcony
  • 2 connecting rooms (1 with king-size bed, 1 with 2 double beds)
  • Double whirlpool tub
  • Bathroom with bathtub and shower
  • Bathroom amenities
  • Smart TV with streaming via Google Chromecast
  • Xbox 360 (a selection of Xbox games are available upon request)
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar filled with soft drinks, bottled water, juices and local and international beers
  • Coffee maker
  • Liquor dispenser with world-class spirits
  • Bathrobes and slippers
  • Hairdryer and hair straightener
  • Iron and ironing board
  • Safe
  • Alarm clock/radio/iPod dock
  • Aromatherapy menu
  • Welcome amenities for families
  • Children’s mini bar including milkshakes, juices, soft drinks, water and chocolates
  • Children’s bathroom amenities
  • Children’s bathrobes and slippers
  • Fun in the sun bucket kit

Presidential Suite
  • Furnished terrace
  • 2 connecting rooms (1 with king-size bed, 1 with 2 double beds)
  • 2 en-suite bathrooms with double whirlpool tubs, bathtubs and showers
  • Bathroom amenities
  • Living room area with half bathtub
  • Dining and bar area
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar stocked with soft drinks, bottled water, juices and local and international beers
  • Espresso/American coffee maker
  • Liquor dispenser stocked with premium upgraded brands
  • Bathrobes and slippers
  • Hairdryer and hair straightener
  • Safe
  • Alarm clock/radio/iHome dock
  • Scales
  • Umbrella
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)


Facilities

Facilities

  • Water park with lazy river, Flowrider, slides and wave pool
  • 9 swimming pools
  • Pool concierge
  • 27 hole Jack Nicklaus Signature golf course
  • Shuttle to Moon Spa & Golf
  • Golf academy (local charge)
  • Playroom children’s club
  • Wired teens' arcade games lounge
  • Awe Spa and beauty salon (local charge)
  • Gym
  • Spinning
  • Yoga
  • Pilates
  • TRX
  • Wi-Fi
  • Barber shop
  • Bicycle rental
  • Daily activities
  • Non-motorised water sports
  • Evening entertainment
  • Unique Day and Nightclub for adults only
  • Nightclub
  • Theatre
  • Beach club
  • Bowling alley (local charge)
  • 11 restaurants
  • 13 bars
  • 24-hour room service
  • Shops
  • Gift shop
  • Jewellery store
  • Doctor on call 24 hours a day (local charge)
  • Dry cleaning and laundry service (local charge)
  • Currency exchange
  • Babysitting service (local charge)
  • Cash machines
  • Business centre
  • Parking
  • Wedding services (local charge)
  • Meeting facilities

All-Inclusive

All-Inclusive

The Moon Palace The Grand all-inclusive programme includes the following:

  • Luxury accommodation
  • Fine dining
  • Top shelf drinks
  • Delicious snacks
  • 24-hour room service
  • Non-motorised water sports
  • Waterpark access
  • Free Wi-Fi

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.


Dining

Dining

Grand Buffet Restaurant

  • International cuisine
  • Serves breakfast, lunch and dinner, buffet style
  • Dress code: Casual

La Cantina

  • Authentic Mexican cuisine
  • Serves dinner, à la carte
  • Dress code: Casual

Habibi

  • Lebanese cuisine
  • Serves breakfast, lunch and dinner, à la carte
  • Dress code: Smart casual

Casa Mia

  • Mexican cuisine
  • Serves dinner, à la carte
  • Dress code: Smart casual

The Grill

  • Authentic Argentinian BBQ
  • Serves international lunch buffet and à la carte dinner
  • Dress code: Smart casual

Tavola

  • Italian cuisine
  • Serves lunch and dinner, à la carte
  • Dress code: Casual

Jade

  • Japanese cuisine
  • Serves à la carte dinner with robata grill
  • Dress code: Smart casual

Le Château

  • French fine dining
  • Serves dinner, à la carte
  • Adults-only
  • Dress code: Smart casual

JC Steakhouse

  • Authentic Steakhouse
  • Serves dinner, à la carte
  • Dress code: Smart casual

El Caribeño

  • Fresh seafood, steaks and vegetarian dishes
  • Serves buffet breakfast, à la carte lunch and dinner
  • Dress code: Casual

Cusco

  • Peruvian cuisine
  • Serves buffet breakfast and lunch, and à la carte dinner
  • Dress code: Casual at breakfast and lunch, smart casual at dinner

Boulangerie

  • French-inspired coffee shop
  • Serves fresh bread and chocolates 24-hours a day
  • Dress code: Casual

Ninth Pin

  • Bowling
  • Serves snacks all day
  • Dress code: Smart casual

Tapas Y Vino

  • Serves Spanish tapas in the evening

Los Tacos

  • Serves traditional Mexican tacos in the daytime

Beach Club

  • Serves snacks in the daytime

24-hour room service is available (upon request). Guests staying at Moon Palace The Grand have access to an array of other restaurants at Moon Palace Cancun.


Offer Details

Up to 15% off

Up to 15% off
Up to 15% off. All savings are already applied to the prices shown when travelling between 1st April 2025 - 23rd December 2025 **Blackout Dates Apply

Hotel Reviews
Google Logo 4.5 Google reviews (9248)
Minchan Kang
Had a very good time! Happy that we chose this place for stay. The one thing was that I did not feel the service was enough for the price we payed, but everything else was amazing and especially the food! The French fries were very soggy and the room service we ordered took a long time to come, but there are over 2000 hotels in this resort. We understand the wait. I hope we can come back next time because it was so much fun!

Angèle Serré
I have been a member of Palace since 2010 and I have been to so many upgrade/update presentations in the last 15 years, that I feel compelled to warn others against signing these contracts. In my experience, with signing new agreements, I have lost benefits that I had and this is never mentioned to me. I think that by upgrading, I maintain the benefits I had and am getting better, but this has not been the case. They ask for your credit card to get the deposit before drawing up the contract. Then it is quite difficult when what is in the contract is different from what the salesperson promised. They also go very quickly over the contract and only point out the positives, while omitting the changes made to the membership, plus it is very small on the tablet and impossible to read all of it. They have now improved the process whereby you have 5 days to go over it and cancel, but at this time, you are most likely still on vacation, without access to a lawyer, and it is impossible to read the document on your phone. I went through this process in December and cancelled within 5 days. It took months before I could get my credit card reimbursed and I had to dispute the charges and get the credit card company involved. In the 15 yrs that I have been a member at Palace, they have also made changes to the benefits to members that weren't in writing, as well as using any writing in the contract that isn't explicit to their own interpretation (which differs from how things were), thereby lessening the value of the weeks that have already been purchased. I believe this is done because it leaves people wanting more and therefore more motivation to upgrade. Based on my experiences, I DO NOT recommend purchasing memberships with Palace.

Dana Knight
Beware of staff at the adult pool I took my 76- and 77-year-old parents to Mexico for the first time on March 9th, 2025. They have never left the US so they were a little nervous, but I re-assured them they would be fine, especially in a 5-star hotel. We arrived on 3/9, were shown to our rooms and had a great evening. The next morning we went to breakfast and then back to the room to change. There was an adult pool directly across from our rooms, so we decided to spend the day there. We arrived at the pool at 10:40AM. After grabbing some towels and settling in, we ordered a margarita followed by 3 bottles of water. After our second margarita we all 3 got into the pool and that’s pretty much where ALL 3 of us lost our memory. Our first margarita was at 11AM followed by a bottle of water. Our second drink was around 11:45AM and in the pool at noon. There are videos on my phone at 12:23 that none of us have any memory of and the last picture on my phone is at 1:08PM. My mother and father had both fallen and were extremely hurt and needed assistance. They asked what happened and I said we must have drank too much. Now mind you, I have no idea what time it is, what the hell happened and I am still drugged up answering their questions. It wasn’t until the next day when I could go back and look at all our phones and piece together as much information as possible. This was my 55th birthday so we all have many years of drinking under our belts. There is no way possible that all 3 of us would have been blacked out drunk in LESS than 1.5 hours, with a full belly, and a bottle of water in between those drinks. And on top it, we only had 2 drinks! And they are tiny drinks, in a little plastic soda cup. I have read 2 other posts where this exact same thing happened to other people at the same pool. Another couple got extremely hurt and customer service response was “they reviewed the CCTV and showed the other couple got hurt falling off a fence they climbed.” Instead, they should be looking at why that couple climbed the fence to begin with. It’s amazing what people will do when they have been drugged. And what is the reasoning. Pure entertainment? My parents were seriously hurt from their fall and could have been killed by these drugs. Customer service reached out to my parents the following day and out of fear my mother reported they were fine. I called them back and had them bring a wheel chair for my father who couldn’t walk since his fall. My mother was humiliated, and I thought best to bring this to their attention after I got them home to safely. I did mention this to the girl at check out and also wrote them an email asking them to look into the incident, watch the videos, and explain how this happened. I would have thought my parents would have been safe in a 5 star hotel but obviously I was wrong. I have spoken to many other people at this resort and they didn’t have any issues so it appears that only some people are targeted. This post is nothing but a warning that there are dishonest employees that work in this resort, especially at the adult pool (since this is now the 3rd reported incident in less than 6 months). If this is a place you have your heart set on visiting, BRING TEST strips and test every drink the staff brings you. And for Palace resorts, don’t send me a message about contacting you and how important safety is to your guests. I have already contacted you and if safety was important, this would have been addressed immediately. How many other unreported incidents have happened here? How many other people need to make the exact same claim before you look into the issue? If anyone was there on March 10th at the adult pool and can help us piece together more information, my email is dknight031070 at gmail dot com. Thank you to the American couple that helped us.

Gil Finkelstein (Pinky)
Absolutely Horrible Experience – Stay Away! If I could give Moon Palace The Grand Cancun zero stars, I would. This was hands-down the worst resort experience I’ve ever had. Do NOT be fooled by the fancy marketing and glossy photos—this place is all about taking your money and giving you the absolute bare minimum in return. The Food? An Absolute Joke. For a so-called luxury resort, the food was downright embarrassing. Every single meal was tasteless, stale, and clearly not fresh. It didn’t matter which restaurant we tried—everything was the same bland, low-quality mess. At this price point, I expected at least edible food, but what we got wouldn’t even pass in a cheap buffet. Unsafe & Outdated Attractions – My Family Was Injured! Their blue slide is a lawsuit waiting to happen. I got injured, my daughter got injured, and worst of all, our friend’s kid broke his arm on it. Instead of taking responsibility, the staff had the audacity to demand money before they would even help the poor kid—even though we had insurance! This level of greed and negligence is disgusting. Money-Grabbing Staff with No Genuine Service Other than the PR people who are just there to manage the resort’s reputation, most of the staff only care about one thing: tips. If you’re not tipping every second, expect to be ignored, get dirty looks, or just receive flat-out awful service. It’s a constant hustle to squeeze more cash out of you. $11,000 for Two Rooms – And They Couldn’t Even Clean Properly We had to beg to get our rooms cleaned. When they finally did, it was a joke—they left one towel for four people across two rooms. How does that even make sense? At this price, I expected world-class service, but what we got was worse than a budget motel. Final Verdict: A Shiny Scam This resort is all about the illusion of luxury. Everything looks nice on the surface, but once you’ve paid, you see their real face. It’s like peeling an onion, only to find it’s completely rotten inside. I will never return to this hotel or any other in their chain. If you value your money, safety, and sanity, stay FAR away. The resin I'm even giving 2 stars is because their PR staff that help us all the way with their own employees!

carlo guzman
Review of Moon Palace The Grand Cancun I stayed at Moon Palace The Grand Cancun with my family of six, and while the resort itself was impressive, my experience was a mix of highs and lows. The Good: Food: The dining options were excellent, with a variety of restaurants offering delicious meals and plenty of choices to suit different tastes. Room: The accommodations were comfortable, well-maintained, and luxurious, making for a pleasant stay. Pools: The pools were fantastic—clean, spacious, and perfect for relaxation or fun with the family. Entertainment: The resort provided plenty of entertainment options, from live shows to activities, ensuring there was always something to do. The Bad: Customer Service: Unfortunately, this was the biggest disappointment. I had booked two adjoining rooms well in advance to keep my family together, but upon arrival, I was told that while my rooms were available, they were not together. Instead of accommodating the original booking, I was told I would need to pay an extra $1,500 USD to have the rooms next to each other. This felt unfair and was a frustrating start to our vacation. Overall Impression: The resort itself is beautiful, and the food, rooms, pools, and entertainment make for a great vacation experience. However, the lack of flexibility and poor customer service regarding room arrangements left a negative impression. If management improved their handling of such issues, it would truly be a top-tier resort. 3.5/5 stars.


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BEST PRICE FROM Flight & Hotel
£1919pp
Apr 2025
£2439pp
All Inclusive
May 2025
£2139pp
All Inclusive
Jun 2025
£2589pp
All Inclusive
Jul 2025
£2909pp
All Inclusive
Aug 2025
£2089pp
All Inclusive
Sep 2025
£1919pp
All Inclusive
Oct 2025
£1959pp
All Inclusive
Nov 2025
£2159pp
All Inclusive
Dec 2025
£2219pp
All Inclusive
Jan 2026
£2479pp
All Inclusive
Feb 2026
£2659pp
All Inclusive
Mar 2026
£2659pp
All Inclusive
Apr 2026
£2589pp
All Inclusive
Aug 2026
£2429pp
All Inclusive

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