Overview
Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is ...
Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is packed to the brim with leisure amenities, including a waterpark, spa, nightclub, playrooms and much, much more. Guests will also find an array of wonderful restaurants serving irresistible dishes from near and far. Combine all of this with luxury accommodation and glorious Caribbean weather and a holiday at Moon Palace The Grand is sure to be full of delightful moments that will be cherished forever.
How far is the nearest beach?
Moon Palace The Grand is set beside the beach.
Distance from the airport
Cancun International Airport is approximately 11km away from Moon Palace The Grand.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course")
Golf
![Shuttle]( "Shuttle to Moon Spa and Golf")
Shuttle
![Wifi]( "Wi-Fi")
Wifi
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterpark")
Waterpark
All-Inclusive
The Moon Palace The Grand all-inclusive programme includes the following:
- Luxury accommodation
- Fine dining
- Top shelf drinks
- Delicious snacks
- 24-hour room service
- Non-motorised water sports
- Waterpark access
- Free Wi-Fi
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Grand Buffet Restaurant
- International cuisine
- Serves breakfast, lunch and dinner, buffet style
- Dress code: Casual
La Cantina
- Authentic Mexican cuisine
- Serves dinner, à la carte
- Dress code: Casual
Habibi
- Lebanese cuisine
- Serves breakfast, lunch and dinner, à la carte
- Dress code: Smart casual
Casa Mia
- Mexican cuisine
- Serves dinner, à la carte
- Dress code: Smart casual
The Grill
- Authentic Argentinian BBQ
- Serves international lunch buffet and à la carte dinner
- Dress code: Smart casual
Tavola
- Italian cuisine
- Serves lunch and dinner, à la carte
- Dress code: Casual
Jade
- Japanese cuisine
- Serves à la carte dinner with robata grill
- Dress code: Smart casual
Le Château
- French fine dining
- Serves dinner, à la carte
- Adults-only
- Dress code: Smart casual
JC Steakhouse
- Authentic Steakhouse
- Serves dinner, à la carte
- Dress code: Smart casual
El Caribeño
- Fresh seafood, steaks and vegetarian dishes
- Serves buffet breakfast, à la carte lunch and dinner
- Dress code: Casual
Cusco
- Peruvian cuisine
- Serves buffet breakfast and lunch, and à la carte dinner
- Dress code: Casual at breakfast and lunch, smart casual at dinner
Boulangerie
- French-inspired coffee shop
- Serves fresh bread and chocolates 24-hours a day
- Dress code: Casual
Ninth Pin
- Bowling
- Serves snacks all day
- Dress code: Smart casual
Tapas Y Vino
- Serves Spanish tapas in the evening
Los Tacos
- Serves traditional Mexican tacos in the daytime
Beach Club
- Serves snacks in the daytime
24-hour room service is available (upon request). Guests staying at Moon Palace The Grand have access to an array of other restaurants at Moon Palace Cancun.
4.5
Google reviews (9147)
carlo guzman
Review of Moon Palace The Grand Cancun
I stayed at Moon Palace The Grand Cancun with my family of six, and while the resort itself was impressive, my experience was a mix of highs and lows.
The Good:
Food: The dining options were excellent, with a variety of restaurants offering delicious meals and plenty of choices to suit different tastes.
Room: The accommodations were comfortable, well-maintained, and luxurious, making for a pleasant stay.
Pools: The pools were fantastic—clean, spacious, and perfect for relaxation or fun with the family.
Entertainment: The resort provided plenty of entertainment options, from live shows to activities, ensuring there was always something to do.
The Bad:
Customer Service: Unfortunately, this was the biggest disappointment. I had booked two adjoining rooms well in advance to keep my family together, but upon arrival, I was told that while my rooms were available, they were not together. Instead of accommodating the original booking, I was told I would need to pay an extra $1,500 USD to have the rooms next to each other. This felt unfair and was a frustrating start to our vacation.
Overall Impression:
The resort itself is beautiful, and the food, rooms, pools, and entertainment make for a great vacation experience. However, the lack of flexibility and poor customer service regarding room arrangements left a negative impression. If management improved their handling of such issues, it would truly be a top-tier resort. 3.5/5 stars.
Philip Hegel Photography
We spent a week here for a concert and it was terrific. The resort is a little bit massive, but the tram folks always stop to ask where you're going and they're happy to give you a ride any time. So many pools, and the beach was amazing. The specialty restaurants are pretty ok, but definitely all inclusive type. The other options are actually terrific, though, especially the taco place at one of the pools (try the carnitas). Very close to the airport and lots to do inside the resort. We will definitely be going back next year.
Sami Abu-El-Haija
Food is decent overall. However, we got a long hair baked inside of the pastry (at the Grand buffet breakfast). The pools were not heated (not very clean either). The room wasn't very clean (top shelf has SO MUCH DUST) and we saw ants and spiders. heating unit does not function (we came here in December and a notch of heat through the night would have been ideal). check-in took about an hour. Restaurants are usually somewhat empty yet any simple order takes about 45 minutes to arrive. We checked out a day early because we didn't get the 5-star experience that we expected. To top-it off, the check-out process was not smooth. My wife took off her resort bracelet at the room as we exit. They wanted to charge us for not having it on check-out. We said "we will not pay, we are leaving". They said we will not be able to leave the resort. We called 911 and things got resolved (thankfully, we are US Citizens though we never wished we would play that card). Lastly, they will ask you to become a member on your first day. I advise against it (or at least, schedule the tour for your last day not your first day, perhaps your experience will be better than ours).
Prashant Jolepalem
This is a very mid tier resort that is a 4 star hotel at best. There were many disappointing interactions with hotel staff throughout my stay and I have a laundry list of things I was not happy about. I’ll provide just a few highlights:
It took forever to check into my room, no joke like 50-60 min standing at the front desk with a little kid after a 9 hour travel day. Just wanting to get to my room and relax before dinner, I was then forced to listen to a membership sales pitch. I politely declined about 6 times but he gave the hard sell and he kept asking me if I was sure that I didn’t want to find out more, after which I was less polite.
The room we checked into was pretty dirty. Dust mites in the corners , wet floors , stains on the bedsheets. I asked for a roll away cot for my son and it had very clearly visible dust all over the frame and dirty looking sheets. I would never let my child sleep on something like that. The second bed they brought was also dusty, and when I checked under the mattress cover I found a creep looking live insect , I think a centipede. Obviously I wasn’t going to trust another roll away bed from them.
I complained about the above to the manager and they offered another similar room and two spa services as compensation. The room was not available until 4pm the next day and the process to get our luggage shifted and get a new key was very convoluted so that was a big inconvenience. The manager said she would book the spa services for us , but did not. By the time I found out she didn’t follow through the spa was completely booked. She offered $100 off my stay which was a an absolute joke so I didn’t bother to respond. We did get a late check out for a $50 fee , but the least they could have done was given us that as a courtesy.
Many of the staff were not exactly courteous and even openly showed annoyance with many of my extended family staying here. I would never return to moon palace grand or stay at another palace resort
Ameera M.
I just returned from a five-night stay at The Grand, and it was quite the experience! The resort has incredible restaurants, with the steakhouse being my absolute favorite. I went with a group of friends to celebrate a 40th birthday, and we had an amazing time. That said, staying for so many days felt a bit long—it’s definitely ideal if you love lounging by the pool or relaxing on the beach.
The drinks were decent, though some of the soda was a bit off, but the staff and service were top-notch. Overall, I’d definitely return to this resort for another getaway!
More...
