Overview
Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is ...
Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is packed to the brim with leisure amenities, including a waterpark, spa, nightclub, playrooms and much, much more. Guests will also find an array of wonderful restaurants serving irresistible dishes from near and far. Combine all of this with luxury accommodation and glorious Caribbean weather and a holiday at Moon Palace The Grand is sure to be full of delightful moments that will be cherished forever.
How far is the nearest beach?
Moon Palace The Grand is set beside the beach.
Distance from the airport
Cancun International Airport is approximately 11km away from Moon Palace The Grand.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course")
Golf
![Shuttle]( "Shuttle to Moon Spa and Golf")
Shuttle
![Wifi]( "Wi-Fi")
Wifi
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterpark")
Waterpark
All-Inclusive
The Moon Palace The Grand all-inclusive programme includes the following:
- Luxury accommodation
- Fine dining
- Top shelf drinks
- Delicious snacks
- 24-hour room service
- Non-motorised water sports
- Waterpark access
- Free Wi-Fi
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Grand Buffet Restaurant
- International cuisine
- Serves breakfast, lunch and dinner, buffet style
- Dress code: Casual
La Cantina
- Authentic Mexican cuisine
- Serves dinner, à la carte
- Dress code: Casual
Habibi
- Lebanese cuisine
- Serves breakfast, lunch and dinner, à la carte
- Dress code: Smart casual
Casa Mia
- Mexican cuisine
- Serves dinner, à la carte
- Dress code: Smart casual
The Grill
- Authentic Argentinian BBQ
- Serves international lunch buffet and à la carte dinner
- Dress code: Smart casual
Tavola
- Italian cuisine
- Serves lunch and dinner, à la carte
- Dress code: Casual
Jade
- Japanese cuisine
- Serves à la carte dinner with robata grill
- Dress code: Smart casual
Le Château
- French fine dining
- Serves dinner, à la carte
- Adults-only
- Dress code: Smart casual
JC Steakhouse
- Authentic Steakhouse
- Serves dinner, à la carte
- Dress code: Smart casual
El Caribeño
- Fresh seafood, steaks and vegetarian dishes
- Serves buffet breakfast, à la carte lunch and dinner
- Dress code: Casual
Cusco
- Peruvian cuisine
- Serves buffet breakfast and lunch, and à la carte dinner
- Dress code: Casual at breakfast and lunch, smart casual at dinner
Boulangerie
- French-inspired coffee shop
- Serves fresh bread and chocolates 24-hours a day
- Dress code: Casual
Ninth Pin
- Bowling
- Serves snacks all day
- Dress code: Smart casual
Tapas Y Vino
- Serves Spanish tapas in the evening
Los Tacos
- Serves traditional Mexican tacos in the daytime
Beach Club
- Serves snacks in the daytime
24-hour room service is available (upon request). Guests staying at Moon Palace The Grand have access to an array of other restaurants at Moon Palace Cancun.
4.5
Google reviews (9024)
Sami Abu-El-Haija
Food is decent overall. However, we got a long hair baked inside of the pastry (at the Grand buffet breakfast). The pools were not heated (not very clean either). The room wasn't very clean (top shelf has SO MUCH DUST) and we saw ants and spiders. heating unit does not function (we came here in December and a notch of heat through the night would have been ideal). check-in took about an hour. Restaurants are usually somewhat empty yet any simple order takes about 45 minutes to arrive. We checked out a day early because we didn't get the 5-star experience that we expected. To top-it off, the check-out process was not smooth. My wife took off her resort bracelet at the room as we exit. They wanted to charge us for not having it on check-out. We said "we will not pay, we are leaving". They said we will not be able to leave the resort. We called 911 and things got resolved (thankfully, we are US Citizens though we never wished we would play that card). Lastly, they will ask you to become a member on your first day. I advise against it (or at least, schedule the tour for your last day not your first day, perhaps your experience will be better than ours).
Mohsen Norouzi
We booked a five-day, four-night honeymoon package at the Grand Moon Palace in Cancun, expecting a luxurious and memorable experience, but it turned out to be extremely disappointing. Here are the issues we faced:
1. Unpleasant Room Location and Odor: Our room was directly in front of a public restroom, and the unpleasant smell from it constantly filled our room. Additionally, the room had no beautiful view—just an industrial-looking park.
2. Disturbing Noise All Night: Every night, workers in the park across from our room would run compressors, assemble scaffolding, and paint until morning. The constant noise made it impossible to sleep.
3. No Honeymoon Perks: Despite paying significantly more than a standard room, we received no additional amenities. Not even a simple bottle of champagne or any thoughtful touches for a honeymoon were provided.
4. Poor Service: Even for basic requests like water, we had to call hours in advance, and sometimes the requests were not fulfilled at all. Our room was also not cleaned properly.
5. Had to Walk Two Kilometers for Water: On multiple occasions, I had to walk two kilometers from my room to the lobby just to get water, and then walk all the way back. No transportation service was available to assist, making this a frustrating and exhausting experience.
6. Hygiene Issues: Trash was left in the hallways overnight, attracting raccoons and other animals. This not only posed a safety risk, especially for children, but also reflected a lack of proper hygiene standards.
7. Dirty Dishes: It seemed like dishes were not properly washed and reused for serving food again.
This was supposed to be a romantic and beautiful experience, but instead, it brought us a lot of stress and ruined what should have been a joyful memory. The constant noise, lack of proper service, and poor hygiene even led to personal tensions and arguments between us. This hotel is far from meeting the standards expected for a honeymoon or even a five-star hotel.
Not recommended at all!
Rita Fa
I am extremely disappointed with my experience at Moon Palace The Grand in Cancun. During a sales pitch at the resort, they assured me that the deals I purchased could be used during Spring Break. However, when I tried to book, I was told this was not true. Upon contacting them for clarification, I was pushed around endlessly with no real answers. They never returned my calls, leaving me to chase them with no resolution.
I even showed up at the resort in person during Thanksgiving to address the issue directly, but I was ignored again. The sales team pretended to take my number, yet no one ever followed up with me. This level of disregard is completely unacceptable. While the food and service staff were excellent, the upper management is a disaster.
This kind of treatment is how you lose loyal customers. Beware of what they promise during sales—it’s not always what it seems. I expected far better from a resort of this caliber. I don’t recommend this place.
Rajat Singhal
I arrived here a few days ago and initially left a negative review due to several room-related issues. However, after experiencing the resort’s other offerings, including the restaurants, activities, and swimming pools, I was so impressed that I felt compelled to delete my previous feedback and write this one. This is truly an awesome place for a family vacation, and we had an amazing time. I highly recommend this resort for anyone planning a week-long family vacation.
Prashant Jolepalem
This is a very mid tier resort that is a 4 star hotel at best. There were many disappointing interactions with hotel staff throughout my stay and I have a laundry list of things I was not happy about. I’ll provide just a few highlights:
It took forever to check into my room, no joke like 50-60 min standing at the front desk with a little kid after a 9 hour travel day. Just wanting to get to my room and relax before dinner, I was then forced to listen to a membership sales pitch. I politely declined about 6 times but he gave the hard sell and he kept asking me if I was sure that I didn’t want to find out more, after which I was less polite.
The room we checked into was pretty dirty. Dust mites in the corners , wet floors , stains on the bedsheets. I asked for a roll away cot for my son and it had very clearly visible dust all over the frame and dirty looking sheets. I would never let my child sleep on something like that. The second bed they brought was also dusty, and when I checked under the mattress cover I found a creep looking live insect , I think a centipede. Obviously I wasn’t going to trust another roll away bed from them.
I complained about the above to the manager and they offered another similar room and two spa services as compensation. The room was not available until 4pm the next day and the process to get our luggage shifted and get a new key was very convoluted so that was a big inconvenience. The manager said she would book the spa services for us , but did not. By the time I found out she didn’t follow through the spa was completely booked. She offered $100 off my stay which was a an absolute joke so I didn’t bother to respond. We did get a late check out for a $50 fee , but the least they could have done was given us that as a courtesy.
Many of the staff were not exactly courteous and even openly showed annoyance with many of my extended family staying here. I would never return to moon palace grand or stay at another palace resort
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