Pestana Royal

Shannen Cassingena

I got here a few hours ago and I am already really impressed with this hotel. The room is spacious with a balcony, mini fridge and large bathroom, we also got a complimentary bottle of maderian wine which I thought was a lovely touch. The service is really good, everything was explained to us at check in and information was provided. The service at dinner was also exceptional. The buffet had a lot of variety and was really tasty. I am looking forward to the rest of my stay.

Camilla Jacintho

I stayed in the deluxe superior room. I expected to have a nicer room. The room smells old and it seems to be closed off for a good while. The air con does not work properly at all. I also asked for a double bed and I got two single beds. The location is great. The food is lovely, staff amazing and the atmosphere really good. Clean!

Anastasiia Vandiak

We booked a 5-star hotel, but unfortunately, it was not worth the money and definitely did not deserve its 5-star rating. First of all, the room we stayed in was outdated — it literally smelled of old wooden furniture, the walls had visible cracks, and when you opened the bathroom door, the panel ceiling would lift up with a loud noise. The TV only had regular channels, no Smart TV. But the most uncomfortable part was the beds — the mattresses were so hard that it was impossible to sleep well, and we would wake up with body aches every morning. There were no bathrobes, no slippers, and no toiletries as you would expect from a 5-star hotel. There was no power outlet in the bathroom, so men simply can’t shave there. Also, the shower gel ran out and was never refilled during our entire stay. The minibar fridge had a musty smell, and all it contained were a couple of juices that didn’t even taste good. Water was provided in reusable glass bottles, which you had to refill yourself — and I highly doubt these bottles are replaced between guests. The most disappointing part was the food. Most of it was simply not tasty and felt like it was made from cheap ingredients. The salads seemed to be made from whatever was left over in the kitchen after breakfast. The plates were old and full of scratches. The only positive thing I can mention was the service — the staff were friendly and efficient. Unfortunately, we couldn’t get a refund after the first night because we booked through Booking.com with a non-refundable rate. But thank you to Madeira’s nature — it helped brighten our vacation despite the hotel experience.

J O'Leary

Miguel and Mariana on reception were always so helpful and understanding. Igor and Rosan were always helpful and entertaining in the restaurant. In fact all the waiters were friendly and couldn’t do enough to help us. Lastly, Joe on the piano at the restaurant was great. We thoroughly enjoyed our stay. Thank you everyone. The O’Leary family

Mike Davies

This was my first stay at the Hotel and the experience was outstanding. The consistency in cleanliness, comfort, and hospitality is truly commendable. What impressed me on my first visit, the remarkable staff, was just as evident this time. It is clear that this culture of excellence starts with strong leadership. I had the pleasure of meeting with” Karina “ at the front desk who greeted us with genuine warmth, she is very attentive and very helpful with the information and guidance. The bar and the restaurant was so packed but the food was very good and all the staff were superb and very hardworking and very energetic, specially “Shah Miah” who served us almost everyday were clearly well-trained and very attentive to the guests and happy to be there. For all future visits to Madeira Island there is only one choice for me and that will be the Pestana Royal .