Overview
Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enj...
Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enjoy the ultimate tropical escape with friends, family or as a couple, boasting sumptuous living spaces and a spectrum of phenomenal dining destinations. Guests are sure to be dazzled by the resort’s unbelievable leisure features, with pools, a spa, fitness centre, cinema and a trampoline zone all on offer. Sports, entertainment and activities galore are also on tap, ensuring every moment of your stay at Planet Hollywood Cancun is full of fun and excitement.
How far is the nearest beach?
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located next to the beach.
Distance from the airport
Cancun International Airport is approximately 35km away from Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Children’s Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Splash Zone")
Waterpark
Junior Suite
- Swim-out or garden view Junior Suites available
- Private balcony
- King-size bed or 2 queen-size beds
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bath amenities
- Bathroom with a rain shower
Entourage Suite
- Garden view
- Private balcony
- King-size bed
- Sofa bed
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a rain shower
Director’s Suite – One Bedroom
- Swim-out or garden view Director’s Suites available
- King-size bed
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- Minibar
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a jacuzzi and a rain shower
- Walk-in wardrobe
Director’s Suite – Two Bedroom
- Garden view
- Private terrace or balcony
- King-size bed and 2 queen-size beds
- Lounge area
- Sofa bed
- TV
- Wi-Fi
- Minibar
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a jacuzzi and a rain shower
- Walk-in wardrobe
Star Class Junior Suite
- Star Class amenities
- Swim-out, ocean view or garden view Junior Suites available
- Private balcony
- King-size bed or 2 queen-size beds
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bath amenities
- Bathroom with a rain shower
All-Inclusive
- Unlimited reservation-free dining
- Handcrafted cocktails
- Signature à la carte and buffet restaurants
- Romantic dinners on the beach
- 24/7 room service
- Up to 11 gourmet restaurants per resort
If you choose to go all inclusive, the programme generally consists of breakfast, lunch and dinner. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day.
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Star Class
Star Class benefits include the following:
- Personal agent to handle all arrangements, restaurant reservations, aromatherapy in room, ironing (1 set of clothing), polishing and shoe cleaning, ice delivery, preparation of Jacuzzi (upgraded room categories), escort to restaurant (upgraded room categories), organising of special occasions (birthdays, anniversaries etc) and laundry pick-up (service charge applies)
- Personal rider with preferred bar labels and in-room snacks
- Preferred room locations
- Access to private Star Class pool
- Nightly turndown service
- Preferential reservations in a la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Exclusive access to the Green Room Lounge
- Personalised check-in and late check-out (subject to availability)
- Selected premium drinks menu available in Lounge (some restrictions apply)
- Daily continental breakfast service in the Green Room Lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in the Green Room Lounge
- Upgraded robes and slippers in room
- 25 percent discount on spa treatments (some restrictions apply)
- Selection of in-suite liquors (upgraded room categories one bottle per week)
- Upgraded minibar, restocked daily (according to consumption)
- Upgraded room service menu
- Complimentary access to the hydrotherapy pool (reservation required, 1 hour per day, per person)
- Pillow menu
- Complimentary access to the FlowRider surf machine (some restrictions apply)
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the benefits programme on arrival at the hotel.
Dining
Guy’s Burger Joint
So Cal Gourmet Emporium
- Serves gourmet cuisines from around the globe
East Sushi & Teppanyaki Bar
Sunset Strip Steakhouse & Grill
- Serves succulent cuts and grill favourites
Gusto Italian Trattoria
- Serves Italian comfort food
Overtime Sports Bar
- Serves traditional pub food
Sutra Indian Restaurant & Hookah Lounge
- Serves authentic Indian cuisine
La Cocina Mexican Cuisine
- Serves authentic Mexican cuisine
The Shores Beach Club & Restaurant
6th Sense Chef’s Table (Local Charge)
- Customised fine dining destination
Star Class Bar & Grill
- Reserved for Star Class guests
3.8
Google reviews (4463)
Natalie Earby
The thing that stands out the most about the resort is the service. The staff is so friendly, respectful and kind. We had breakfast at the Shores restaurant most days and our server Andrea was so lovely and attentive, she was such a pleasure that one of the biggest reason we came to eat at the restaurant most mornings and some lunches was because of Andrea. I have to also mention the animation crew, Jasmine and Luisa were absolutely amazing at making poolside activities so much fun, my kids really enjoyed the activities and how friendly Jasmine and Luisa were, they were very welcoming and made everyone feel so comfortable, the adults also had a good time participating in some of the activities. Every staff member we encountered at the resort was friendly, helpful and went out of their way to make sure our stay was a happy one!
Erika H
The staff was incredible every step of the way. I cannot say enough great things about the people who made our stay exceptional. I would definitely recommend doing start class. The resort was further than I would have liked from any excursions but the resort itself more than made up for it.
Food 8/10 buffet was better than most of the restaurants
Beach romantic dinner was the best meal we had there
Sushi can certainly be skipped
Bars had a good selection of liquors not much choice for beer (local Mexican beer or Coors lite)
Jenn Riviere
Planet Hollywood Cancun was a great experience for our large group of 31 arriving from Canada. Check-in was quick without any long sales pitches, and we were warmly welcomed with a drink and applause from the staff. The rooms were spacious, clean, and had all the necessary amenities. We were fortunate to have an ocean view from the 5th floor of building 31, which I highly recommend.
The pools were large and well-maintained, with staff cleaning them each morning. The restaurants offered a wide variety of food and drinks, and the service was exceptional. If you dine at the Italian restaurant, be sure to ask for Willy, who provided the best service I’ve experienced globally, even remembering all of our names. My favorite restaurant was Braza for amazing meat and salad bar selections.
The beach was beautiful, with soft, powdery sand and stunning water that made you want to stay forever. We visited in mid-March, and the water temperature was lovely. The hotel managers cared about their staff, the location, and cleanliness. While you need to wake up early to reserve beach and pool chairs, this is common in resorts. The management is well aware of the chair situation and chairs have been ordered. This resort is a must-see, and we look forward to returning.
Melanie Baker
Check-in process involved waiting in two different lines each for almost an hour.
Beach was beautiful and rooms were quite nice.
Concierge phoned our room to ask how the check-in process was and, when I told them about the wait, they said 'we are sending something up to the room for the trouble you experienced' but nothing ever came. There were others in our group of 86 who were told the same but also never received anything.
Food was not very good at all and, although there was plenty of food, we went to bed hungry most nights.
Extensive waits at the coffee shop.
The staff didnt seem happy to be there, although we did experience several very nice employees.
Reserving a pool side chair involved waking in the 4am hour in order to beat the crowd, so we didn't get to experience this.
Payam Rohani
My Experience at Planet Hollywood Cancun in January 2025:
* Restaurants: The buffet and Statehouse restaurant were excellent. The remaining restaurants ranged from 3 to 4 stars and no star for Italian restaurant.
* Staff: Service varied depending on the individual. Some staff members went above and beyond to fulfill requests, while others were less accommodating.
* Rooms: Cleanliness was maintained with daily service. However, some minor touch-ups would be beneficial. Room sizes were average.
* Butler Service: Our butler, Javi, provided exceptional service (5 stars). The quality of butler service varied depending on the assigned individual.
* Star Class: While the Star Class beach area and pool were often crowded, the primary benefit was the butler service. In my opinion, the Star Class upgrade was not worth the extra cost.
One significant issue: Despite requesting a quiet room during the reservation process, we were initially assigned to a room near the entertainment and show area. After two days, we were moved to a more suitable location."Unfortunately, they totally ignored the only request we had .
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