Overview
Overview
Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enj...
Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enjoy the ultimate tropical escape with friends, family or as a couple, boasting sumptuous living spaces and a spectrum of phenomenal dining destinations. Guests are sure to be dazzled by the resort’s unbelievable leisure features, with pools, a spa, fitness centre, cinema and a trampoline zone all on offer. Sports, entertainment and activities galore are also on tap, ensuring every moment of your stay at Planet Hollywood Cancun is full of fun and excitement.
How far is the nearest beach?
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located next to the beach.
Distance from the airport
Cancun International Airport is approximately 35km away from Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Children’s Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Splash Zone")
Waterpark
Accommodation
Junior Suite
- Swim-out or garden view Junior Suites available
- Private balcony
- King-size bed or 2 queen-size beds
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bath amenities
- Bathroom with a rain shower
Entourage Suite
- Garden view
- Private balcony
- King-size bed
- Sofa bed
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a rain shower
Director’s Suite – One Bedroom
- Swim-out or garden view Director’s Suites available
- King-size bed
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- Minibar
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a jacuzzi and a rain shower
- Walk-in wardrobe
Director’s Suite – Two Bedroom
- Garden view
- Private terrace or balcony
- King-size bed and 2 queen-size beds
- Lounge area
- Sofa bed
- TV
- Wi-Fi
- Minibar
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a jacuzzi and a rain shower
- Walk-in wardrobe
Star Class Junior Suite
- Star Class amenities
- Swim-out, ocean view or garden view Junior Suites available
- Private balcony
- King-size bed or 2 queen-size beds
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bath amenities
- Bathroom with a rain shower
Facilities
Facilities
- Swimming pools
- Splash zone
- Water slides
- Lazy river
- FlowRider (local charge)
- Spa
- Fitness centre
- Children’s club
- Cinema
- Labyrinth
- Trampoline zone
- Golf simulator
- Basketball court
- Arcade games
- Mini golf
- Yoga
- Kickboxing
- Aqua fit
- Pool zumba
- Beach fitness course
- Entertainment
- Parties
- Beauty bar
- Restaurants
- Bars
- Excursions
- Wedding services
All-Inclusive
All-Inclusive
- Unlimited reservation-free dining
- Handcrafted cocktails
- Signature à la carte and buffet restaurants
- Romantic dinners on the beach
- 24/7 room service
- Up to 11 gourmet restaurants per resort
If you choose to go all inclusive, the programme generally consists of breakfast, lunch and dinner. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day.
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Star Class
Star Class
Star Class benefits include the following:
- Personal agent to handle all arrangements, restaurant reservations, aromatherapy in room, ironing (1 set of clothing), polishing and shoe cleaning, ice delivery, preparation of Jacuzzi (upgraded room categories), escort to restaurant (upgraded room categories), organising of special occasions (birthdays, anniversaries etc) and laundry pick-up (service charge applies)
- Personal rider with preferred bar labels and in-room snacks
- Preferred room locations
- Access to private Star Class pool
- Nightly turndown service
- Preferential reservations in a la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Exclusive access to the Green Room Lounge
- Personalised check-in and late check-out (subject to availability)
- Selected premium drinks menu available in Lounge (some restrictions apply)
- Daily continental breakfast service in the Green Room Lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in the Green Room Lounge
- Upgraded robes and slippers in room
- 25 percent discount on spa treatments (some restrictions apply)
- Selection of in-suite liquors (upgraded room categories one bottle per week)
- Upgraded minibar, restocked daily (according to consumption)
- Upgraded room service menu
- Complimentary access to the hydrotherapy pool (reservation required, 1 hour per day, per person)
- Pillow menu
- Complimentary access to the FlowRider surf machine (some restrictions apply)
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the benefits programme on arrival at the hotel.
Dining
Dining
Guy’s Burger Joint
So Cal Gourmet Emporium
- Serves gourmet cuisines from around the globe
East Sushi & Teppanyaki Bar
Sunset Strip Steakhouse & Grill
- Serves succulent cuts and grill favourites
Gusto Italian Trattoria
- Serves Italian comfort food
Overtime Sports Bar
- Serves traditional pub food
Sutra Indian Restaurant & Hookah Lounge
- Serves authentic Indian cuisine
La Cocina Mexican Cuisine
- Serves authentic Mexican cuisine
The Shores Beach Club & Restaurant
6th Sense Chef’s Table (Local Charge)
- Customised fine dining destination
Star Class Bar & Grill
- Reserved for Star Class guests
Hotel Reviews
3.8
Google reviews (4179)
Franklin Pattison
Don't get the "Star Experience." The food is the same everywhere. Just go to the buffet. It's all the same. The drinks aren't good because the mixes are cheap that go with the supposed top shelf liquor. Pepsi and Jack isn't the same as Jack and Coke. I say you're better off staying at a hotel where you can catch a cab and go and eat somewhere off property. The chefs are devoid of and real taste. Imagine a socialist country where all the building look different but everything inside is the same. That's it! Do rent a Cabana, but be careful. One place will quote you a $300 price and one will give you a $150 price. A great number of the employees are new that I talked to. It appears they have lots of turnover. The Cabana with bottle can easily be had for $200. You won't regret renting it if you have more than 2 people. Our room smelled of mildew when we showed and had to run the AC at 60 and turn the fan on for about 8 hours to get rid of most of the smell. The butlers are slow and service the whole floor but act like they are your personal servant but in reality they are just shaking you down for a bigger tip. I made dinner reservations several times and I would show up and their would be no reservation. I tipped over $100 to a guy to make me a reservation, buy me a couple of real cokes and you would think they would be fast but they were slow about everything. If you want a good meal and pride yourself on quality over quantity avoid the all inclusive places. The fridge doesn't even get cool enough to get the beer cold and elevators all over the place don't work. I knew when we were taken to our room and we had to utilize the service elevator it was going to be bad!
Jess Harris
Food is good, service at bars and dining were excellent. The water came out brown in the shower and sink every time you first turned it on. The TV worked sometimes and everything need to be loaded. The four elevators in our building didn’t work. The phone in the room didn’t work. We asked to change rooms and they were able to accommodate and told us to switch at 4. Was told it would take ten minutes and in reality it took 45 minutes. Front desk were pleasant but not up to par with other services.
Diane Leapheart
Water was brown in the shower when first turned on. It took the shower about 15 minutes to get hot water. The screen door to the walkout pool kept coming off the track. Had to keep turning off the air-condition. It was running freezing cold. we had it up to 78. It was an hour away from the airport. There was not much to do. Only 3 shops. The movie theater only played old movies. Bunch of eateries. Compared to the Hard Rock Cafe in Dominican Planet Hollywood fell flat. The place looked as if it in a renovation stage. The paint on some of the buildings was sloppy. They were always doing some type of repairs or painting.. Some of the people woke up to noisy renovations and scaffolding outside their windows. I requested a steamer for my clothes because the one I had leaked and 3 days later I finally got one. They advertised a stocked mini bar. Consist of soda pop, water, and 2 cans of beer. The closet door was broken. The one good thing was the staff they were very nice, polite and always went out of their way to help.
Tyra Lewis
This resort was so much fun and relaxing. The adults only side is truly the adults side only. It’s very nice! They have fun entertainment at the pool throughout the day.
There is plenty to do! This is a resort where you really don’t need to book excursions, especially if you are truly wanting to relax.
This resort is a 45 minute ride from the airport but it’s worth it because the beach is much nicer with it being higher on the hotel zone. It was my friends birthday and they gave her a banner & decorated her door. It was very special.
The food is great. I saw a lot of mixed reviews about the food and I thought there were a plethora of food options, but I will say the room service food was awful. We tried something different every night and didn’t like any of it. Dinner reservations can be a hit or miss. We were able to get dinner reservations 3 out of 4 nights. However, the buffet is very nice and a lot of great options as well.
I also didn’t run into any rude staff. All staff was very pleasant and even said they loved working there.
If you don’t really drink, but need an alcoholic recommendation, I would recommend the Mango Tango. It’s a fruity frozen drink.
There was a photographer that took photos but they were a bit pricey to purchase. It was $20 per photo for a digital and physical copy.
I would definitely visit this resort again!
Mary Halim
Disappointed in the management. Elevators not working after hurricane. Some building was not working for 5 days. It take one rude and impolite employee to ruin the whole trip for you. When an employee answer you "I don't care" then you have to question why is he still working there, specially after you file a complain.
Waiter Eric at the pool side was the best. Our group have been ripped off on certain level and again management were very rude. I would not consider this resort again mainly because of the management attitude.
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