Overview
Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enj...
Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enjoy the ultimate tropical escape with friends, family or as a couple, boasting sumptuous living spaces and a spectrum of phenomenal dining destinations. Guests are sure to be dazzled by the resort’s unbelievable leisure features, with pools, a spa, fitness centre, cinema and a trampoline zone all on offer. Sports, entertainment and activities galore are also on tap, ensuring every moment of your stay at Planet Hollywood Cancun is full of fun and excitement.
How far is the nearest beach?
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located next to the beach.
Distance from the airport
Cancun International Airport is approximately 35km away from Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Children’s Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Splash Zone")
Waterpark
Junior Suite
- Swim-out or garden view Junior Suites available
- Private balcony
- King-size bed or 2 queen-size beds
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bath amenities
- Bathroom with a rain shower
Entourage Suite
- Garden view
- Private balcony
- King-size bed
- Sofa bed
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a rain shower
Director’s Suite – One Bedroom
- Swim-out or garden view Director’s Suites available
- King-size bed
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- Minibar
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a jacuzzi and a rain shower
- Walk-in wardrobe
Director’s Suite – Two Bedroom
- Garden view
- Private terrace or balcony
- King-size bed and 2 queen-size beds
- Lounge area
- Sofa bed
- TV
- Wi-Fi
- Minibar
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a jacuzzi and a rain shower
- Walk-in wardrobe
Star Class Junior Suite
- Star Class amenities
- Swim-out, ocean view or garden view Junior Suites available
- Private balcony
- King-size bed or 2 queen-size beds
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bath amenities
- Bathroom with a rain shower
All-Inclusive
- Unlimited reservation-free dining
- Handcrafted cocktails
- Signature à la carte and buffet restaurants
- Romantic dinners on the beach
- 24/7 room service
- Up to 11 gourmet restaurants per resort
If you choose to go all inclusive, the programme generally consists of breakfast, lunch and dinner. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day.
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Star Class
Star Class benefits include the following:
- Personal agent to handle all arrangements, restaurant reservations, aromatherapy in room, ironing (1 set of clothing), polishing and shoe cleaning, ice delivery, preparation of Jacuzzi (upgraded room categories), escort to restaurant (upgraded room categories), organising of special occasions (birthdays, anniversaries etc) and laundry pick-up (service charge applies)
- Personal rider with preferred bar labels and in-room snacks
- Preferred room locations
- Access to private Star Class pool
- Nightly turndown service
- Preferential reservations in a la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Exclusive access to the Green Room Lounge
- Personalised check-in and late check-out (subject to availability)
- Selected premium drinks menu available in Lounge (some restrictions apply)
- Daily continental breakfast service in the Green Room Lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in the Green Room Lounge
- Upgraded robes and slippers in room
- 25 percent discount on spa treatments (some restrictions apply)
- Selection of in-suite liquors (upgraded room categories one bottle per week)
- Upgraded minibar, restocked daily (according to consumption)
- Upgraded room service menu
- Complimentary access to the hydrotherapy pool (reservation required, 1 hour per day, per person)
- Pillow menu
- Complimentary access to the FlowRider surf machine (some restrictions apply)
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the benefits programme on arrival at the hotel.
Dining
Guy’s Burger Joint
So Cal Gourmet Emporium
- Serves gourmet cuisines from around the globe
East Sushi & Teppanyaki Bar
Sunset Strip Steakhouse & Grill
- Serves succulent cuts and grill favourites
Gusto Italian Trattoria
- Serves Italian comfort food
Overtime Sports Bar
- Serves traditional pub food
Sutra Indian Restaurant & Hookah Lounge
- Serves authentic Indian cuisine
La Cocina Mexican Cuisine
- Serves authentic Mexican cuisine
The Shores Beach Club & Restaurant
6th Sense Chef’s Table (Local Charge)
- Customised fine dining destination
Star Class Bar & Grill
- Reserved for Star Class guests
3.8
Google reviews (4248)
soma payra
Wonderful Experience with Excellent Amenities and Family-Friendly Activities
Our stay at this hotel for 6 nights with all inclusive has been absolutely amazing! The property itself is stunning, beautifully maintained, and offers a truly welcoming atmosphere. The amenities are top-notch and cater perfectly to families.
The kids’ activities and daily entertainment were exceptional—there was always something fun and engaging for the little ones, which made our experience even more enjoyable.
The dining options are incredible as well. Every restaurant offers delicious food with a variety of options to suit all tastes. Each meal was a delight, and the quality of service made it even better.
One thing I would like to suggest is that, since the hotel provides all the necessary facilities to ensure guest comfort, it would be great if they could also provide laptops for guests in case of emergencies, with appropriate terms and conditions.
Overall, this hotel exceeded our expectations in every way. A beautiful place with outstanding amenities, fantastic food, and wonderful activities for the whole family. We can’t wait to return!
ngawang sherpa
The resort is not worth the amount you pay for. The bathroom doors would not lock, and if it did lock somehow, it was tough to unlock it. Getting reservations to the restaurants was a hassle, and the app would not let anyone from our big group reserve a table for some reason, and the staff could not care less or help. The food is not great at all and the only decent food was the Italian restaurant. The buffet looked promising, but it was not as it looked. They do have nice views from the room of the beach. It's still a decent place. Don't get me wrong, but I feel like for the money, you could get a better place elsewhere.
Jassy Woods
I bought the Star with the adult side ocean view room. The room was nice and check in was rarely easy. However I would say don’t spend the extra money because the only thing on the adult side is one pool that hosted one foam party and one bar. Not worth the extra hype. Also All the bartenders and service was rude and disrespectful. I was trying to be patient but there is no excuse for bad customer service . I literally asked for shots and when asked for lines was directed to behind the bar to get my own limes. I expected more of this resort and was extremely disappointed. I do
Not recommend and definitely won’t return in the future: the restaurant waiters also were disappointing and lacking in customer service and timely service. Even with reservations we were waiting 45 mins to be offered water or take our order.
I hope they improve their customer service if anything with a little courtesy people can overlook long waits. However communication and good customer service is not hard to do and goes a long way. Especially when paying over $2800 for a weekend stay with other options.
Andrew Leks
It was such an amazing experience between me and my mom.
I’ll be listing this often categories, positive negatives, and then overall thoughts.
Positives
Most of the staff members were super accommodating and friendly. All the drinks That were made were so delicious and incredible. Shadow goes to the front, always out there talking to us making sure that we were OK and joking around.
The steakhouse, pub and buffet We’re really good. I highly recommend booking a steakhouse as soon as possible. The steakhouse was such a highlight.
The pub is such a good place to go ahead and socialize. It was great seeing all the staff members talking and chatting with the guests.
And overall space was very nice. It didn’t feel like it was super super monstrous with the amount of Locations there were but in the same time, you were always busy.
The arcade was super fun and was one of the best experiences I ever had. I would recommend the arcade a lot from some the multiple activities.
Most of the food here was amazing and all the drinks were up to par.
Negatives.
The only issue I had was with housekeeping because of miscommunication.
The two restaurants that went to the Italian and the Mexican place weren’t good at all. It would’ve been super nice if the Mexican place could call us because of my allergies towards peanuts/nuts.
I would recommend making sure that their allergies or dietary restrictions were or are notable because I could’ve had an allergic reaction.
Be mindful of where you eat and view the menu as well.
Overall
This place makes me feel at home and that’s the best feeling ever. The multiple activities every single day, Where you get to meet and greet people is spectacular.
Thank you so much To the staff of memorable vacation.
Me and my mom stayed in the family side. By the way there are two sides adults only and family side. I will highly recommend anyone to come this place.
Franklin Pattison
Don't get the "Star Experience." The food is the same everywhere. Just go to the buffet. It's all the same. The drinks aren't good because the mixes are cheap that go with the supposed top shelf liquor. Pepsi and Jack isn't the same as Jack and Coke. I say you're better off staying at a hotel where you can catch a cab and go and eat somewhere off property. The chefs are devoid of and real taste. Imagine a socialist country where all the building look different but everything inside is the same. That's it! Do rent a Cabana, but be careful. One place will quote you a $300 price and one will give you a $150 price. A great number of the employees are new that I talked to. It appears they have lots of turnover. The Cabana with bottle can easily be had for $200. You won't regret renting it if you have more than 2 people. Our room smelled of mildew when we showed and had to run the AC at 60 and turn the fan on for about 8 hours to get rid of most of the smell. The butlers are slow and service the whole floor but act like they are your personal servant but in reality they are just shaking you down for a bigger tip. I made dinner reservations several times and I would show up and their would be no reservation. I tipped over $100 to a guy to make me a reservation, buy me a couple of real cokes and you would think they would be fast but they were slow about everything. If you want a good meal and pride yourself on quality over quantity avoid the all inclusive places. The fridge doesn't even get cool enough to get the beer cold and elevators all over the place don't work. I knew when we were taken to our room and we had to utilize the service elevator it was going to be bad!
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