Overview
Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enj...
Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enjoy the ultimate tropical escape with friends, family or as a couple, boasting sumptuous living spaces and a spectrum of phenomenal dining destinations. Guests are sure to be dazzled by the resort’s unbelievable leisure features, with pools, a spa, fitness centre, cinema and a trampoline zone all on offer. Sports, entertainment and activities galore are also on tap, ensuring every moment of your stay at Planet Hollywood Cancun is full of fun and excitement.
How far is the nearest beach?
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located next to the beach.
Distance from the airport
Cancun International Airport is approximately 35km away from Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Children’s Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Splash Zone")
Waterpark
Junior Suite
- Swim-out or garden view Junior Suites available
- Private balcony
- King-size bed or 2 queen-size beds
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bath amenities
- Bathroom with a rain shower
Entourage Suite
- Garden view
- Private balcony
- King-size bed
- Sofa bed
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a rain shower
Director’s Suite – One Bedroom
- Swim-out or garden view Director’s Suites available
- King-size bed
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- Minibar
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a jacuzzi and a rain shower
- Walk-in wardrobe
Director’s Suite – Two Bedroom
- Garden view
- Private terrace or balcony
- King-size bed and 2 queen-size beds
- Lounge area
- Sofa bed
- TV
- Wi-Fi
- Minibar
- 24-hour room service
- Bathrobes and slippers
- Bathroom with a jacuzzi and a rain shower
- Walk-in wardrobe
Star Class Junior Suite
- Star Class amenities
- Swim-out, ocean view or garden view Junior Suites available
- Private balcony
- King-size bed or 2 queen-size beds
- Sofa bed
- Lounge area
- TV
- Wi-Fi
- 24-hour room service
- Bathrobes and slippers
- Bath amenities
- Bathroom with a rain shower
All-Inclusive
- Unlimited reservation-free dining
- Handcrafted cocktails
- Signature à la carte and buffet restaurants
- Romantic dinners on the beach
- 24/7 room service
- Up to 11 gourmet restaurants per resort
If you choose to go all inclusive, the programme generally consists of breakfast, lunch and dinner. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day.
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Star Class
Star Class benefits include the following:
- Personal agent to handle all arrangements, restaurant reservations, aromatherapy in room, ironing (1 set of clothing), polishing and shoe cleaning, ice delivery, preparation of Jacuzzi (upgraded room categories), escort to restaurant (upgraded room categories), organising of special occasions (birthdays, anniversaries etc) and laundry pick-up (service charge applies)
- Personal rider with preferred bar labels and in-room snacks
- Preferred room locations
- Access to private Star Class pool
- Nightly turndown service
- Preferential reservations in a la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Exclusive access to the Green Room Lounge
- Personalised check-in and late check-out (subject to availability)
- Selected premium drinks menu available in Lounge (some restrictions apply)
- Daily continental breakfast service in the Green Room Lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in the Green Room Lounge
- Upgraded robes and slippers in room
- 25 percent discount on spa treatments (some restrictions apply)
- Selection of in-suite liquors (upgraded room categories one bottle per week)
- Upgraded minibar, restocked daily (according to consumption)
- Upgraded room service menu
- Complimentary access to the hydrotherapy pool (reservation required, 1 hour per day, per person)
- Pillow menu
- Complimentary access to the FlowRider surf machine (some restrictions apply)
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the benefits programme on arrival at the hotel.
Dining
Guy’s Burger Joint
So Cal Gourmet Emporium
- Serves gourmet cuisines from around the globe
East Sushi & Teppanyaki Bar
Sunset Strip Steakhouse & Grill
- Serves succulent cuts and grill favourites
Gusto Italian Trattoria
- Serves Italian comfort food
Overtime Sports Bar
- Serves traditional pub food
Sutra Indian Restaurant & Hookah Lounge
- Serves authentic Indian cuisine
La Cocina Mexican Cuisine
- Serves authentic Mexican cuisine
The Shores Beach Club & Restaurant
6th Sense Chef’s Table (Local Charge)
- Customised fine dining destination
Star Class Bar & Grill
- Reserved for Star Class guests
3.8
Google reviews (4344)
Erika H
The staff was incredible every step of the way. I cannot say enough great things about the people who made our stay exceptional. I would definitely recommend doing start class. The resort was further than I would have liked from any excursions but the resort itself more than made up for it.
Food 8/10 buffet was better than most of the restaurants
Beach romantic dinner was the best meal we had there
Sushi can certainly be skipped
Bars had a good selection of liquors not much choice for beer (local Mexican beer or Coors lite)
Chris Robinson
This was our second time at PH Cancun and we stayed in the 2-bedroom directors suite. The room and food were great. The cleaners came one day and either took or threw out some games we had stacked on our table. When I raised this to guest services to see if they could get it back or reimburse us for the cost of the games they took from our room, they sent a security guard to complete a full forensic investigation, with gloves and a tiny computer attached to a key reader to review room access. He then proceeded to inspect the entire suite to try to find the games, which included the moving of couches, looking in our luggage and searching the fridges. We had to give him pictures of the games, which we luckily had since we had just purchased them on Amazon the month prior. When he couldn’t find it, we were advised their investigation would take 72 hours to complete as they needed to speak with the individuals that cleaned our room. This was 2 weeks ago and we still have not heard back from them. Prior to leaving the resort I had tried to bargain with them and asked them to give us an hour for each child (2) at the planet play instead of the reimbursement as this would’ve saved them time, resources and been significantly less than what we paid for our games. Apparently this was too difficult for them to consider as they needed to follow their “protocols”
SEW
Just arrived at midnight. Star class for 14 nights as a group of 7. The 1 king sized bed in each room was made but no one took the time to anticipate that the 3 KIDS NEED A PLACE TO SLEEP. The least they could have done is anticipate our arrival (it was booked weeks in advance) know it’s late and have the dang beds ready for tired kids. ZERO food to eat. We travelled 9 hours without a meal and arrived to nothing to eat! Room service is almost a 1hour wait. It’s 1:30am hungry and still no bedding has arrived. Kids went to use washroom and zero hand soap. Room has horrible view. We asked for a low level on booking and get the highest floor! Staff at front desk arguing the “the room was ready”. How is a room ready when there isn’t enough bedding for the # of guests per room!? No hand soap to wash after using toilet? It’s NOT!!! Staff have zero care and VERY argumentative that restaurants close at midnight and somehow we should have known that and planned!? We’ve travelled all day On arrival a simple snack is what we expect. Nothing fancy but something to feed kids. Expecting people to wait with kids until 1:30-2am is unacceptable. Horrible start to a 14 day vacation. Manager at front desk doesn’t care and not apologetic whatsoever that they were ill prepared for our group to arrive. To top it off its 2am and we are located near party bar outside. Not a family friendly place. We recently stayed at another resort in December. Diamond class meant a drink and mini buffet on arrival as well as a room with water view. Here, star class means view is cement walking path and go hungry.
We spend an extra $2000 on star class and we see no value in justifying he extra $2000 cost. Star class pool is filled with guests who aren’t star class and on day one we couldn’t get a spot. Needs to be better managed.
Ali Farjad
We are currently halfway through our 7-night stay at Planet Hollywood Cancun, having upgraded to Star Class benefits while staying in the Familia section with an ocean view room. So far, our experience has been fantastic.
The food options are excellent, with a wide variety to suit every palate. The quality and selection have been consistently impressive, making every meal enjoyable.
The pools are clean and well-maintained, which is a huge plus for families. My 4-year-old is having the time of his life at the splash park, which is perfectly designed for kids to have fun in a safe environment.
The service has been a mixed bag. Diego at the Blue Crush Bar deserves special mention—he's incredibly friendly, attentive, and goes out of his way to accommodate guests' needs. On the other hand, we’ve noticed some staff, like those at the Twist Bar, could improve their attitude and overall service.
Overall, everything has been great so far, and I look forward to sharing more detailed thoughts in my final review, covering the restaurants, facilities, shows, and other amenities.
Stay tuned for more updates!
Payam Rohani
My Experience at Planet Hollywood Cancun in January 2025:
* Restaurants: The buffet and Statehouse restaurant were excellent. The remaining restaurants ranged from 3 to 4 stars and no star for Italian restaurant.
* Staff: Service varied depending on the individual. Some staff members went above and beyond to fulfill requests, while others were less accommodating.
* Rooms: Cleanliness was maintained with daily service. However, some minor touch-ups would be beneficial. Room sizes were average.
* Butler Service: Our butler, Javi, provided exceptional service (5 stars). The quality of butler service varied depending on the assigned individual.
* Star Class: While the Star Class beach area and pool were often crowded, the primary benefit was the butler service. In my opinion, the Star Class upgrade was not worth the extra cost.
One significant issue: Despite requesting a quiet room during the reservation process, we were initially assigned to a room near the entertainment and show area. After two days, we were moved to a more suitable location."Unfortunately, they totally ignored the only request we had .
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