Plus Fariones Suite Hotel

Jackie Fellows

Came home a week ago after an amazing stay at this hotel. All staff were very friendly and made us feel very welcome. Our room was on the third floor, which was absolutely stunning, with views overlooking the pool and bar area and sea view 😍 All areas of the hotel were spotlessly clean and kept to a very high standard. Thank you for a lovely stay.

marky goods

we spent a week at the hotel in October 24 on half board basis. The hotel has been recently refurbished, and the work that has been done is amazing. The hotel looks fantastic, both inside and out. There's a real feel of luxury here, the decor is modern and classy, the pool area is beautiful, and the restaurant is also fitted out to a high standard. The hotel overlooks the beach and sea front. You can hear the waves crashing as you sit on your balcony or when eating at the restaurant. The rooms are also nice, however, the suite, which we had booked, was a bit sterile, the bedroom was great with fantastic wardrobe and storage, the bathroom was also well appointed but the living area was just a bit bland, a bit more effort here really would have made the whole experience feel nearly 5 stars. There is a gym onsite also, which is basic but clean and has enough to get you by for a week. The staff were all really nice and helpful. The pool area is not equipped with enough sunbeds for the number of guests. Many times, we arrived after breakfast and could not find a pair of sun loungers together where we could relax by the pool. Most of the sun loungers are reserved with towels by guests from early in the morning, We observed loungers not being used for 5 or 6 hours some days, but the towels were not removed by staff to allow others to use the loungers. On 2 of the 7 nights, the food was really good. The remaining nights, the food was just average. There are areas of the hotel that are reserved for "select" customers. To avail of the select areas, you must pay an additional 70 euro/PP/per day. There are no coffee making facilities provided in the rooms. Again, you can pay an additional 5 euro/day for a machine to be provided. For a hotel of this quality, you would expect coffee/tea making facilities to be included. The hotel is not cheap, one week on half board for 2 persons will cost you around 2K. the hotel does look like a 4 Star Hotel, but the negative aspects we experienced would reduce this to a 3.5-star experience.

Roksana Lędzioch

Rooms nice, big and clean. Best locations just few steps from the beach. Everything top! Very nice and helpfull staff 💙 Just a small minus for a food and the pool area. We didn't have option without HB, we think it's not the best option. Every breakfast and evening the same food. It will be much nicer whidout food. At pool the problem with resevation of sunbeds...and hotel don't seem to care about it. And if you have a late fligh.. 20 € for extension by one hour.... We have the a good time but still there some staff that can be done better.

Karl Worthington

We enjoyed staying at the Plus Fariones Suite Hotel but our "Select" experience was tainted by a few service issues that could have been handled better. Firstly, milk wasn't provided in the room and when asking the receptionist for some, she looked at me like I was on a different planet. I was informed there was nothing she could do. Well, I went to the Select lounge and got my own. The second issue was our mini-bar wasn't replenished, nor were the coffee pods, tea..., oh, and milk. We were also left with dirty cups, glasses, and cutlery. I informed reception and room service three times during the afternoon and evening that it hadn't been done. We returned to the room after midnight to discover it still hadn't been done. I, again, informed reception but it was too late. The only option was to get some "supplies" from the lounge. Mistakes happen but it's the fact they were well aware of the issue that annoyed me. A gift of apology would have gone a long way to alleviate my displeasure seeing as we had paid extra for a service we did not receive. Fortunately, there are plenty of positives to mention. We received a warm 5-star welcome with drinks. The hotel is clean and modern (if a little soulless in the open-plan corridors). Our 4th floor split-level open-plan select suite was spacious, nicely furnished, and well-appointed with a large balcony overlooking the sea. The pool area is beautiful with a luxury feel. It's better than some 5-star hotels I've visited. It features a saltwater pool but that didn't bother me. It's just about big enough to swim a length. The pool overlooks the beautiful Playa Los Fariones beach. The Select lounge was nice with some useful amenities. There's a coffee machine and a kettle for tea. There's a selection of soft and alcoholic drinks including wine and beer. There was a small, rather limited, selection of food... three plates to be exact. The Select private rooftop terrace was a peaceful relaxing spot with plenty of sunbeds and a small pool to cool off. The amenities are similar to the lounge but there's no alcohol. Breakfast at the hotel was excellent. We thoroughly enjoyed à la carte breakfast in the VIP Select area of the restaurant. The tower of croissants, doughnuts, fresh fruit and yoghurt was a nice touch. The staff in the restaurant were friendly and looked after us well. Is it worth upgrading to Select service? Yes, just about. Regarding wheelchair accessibility. The hotel is wheelchair accessible apart from the private rooftop terrace. There's one step but plenty of room to add a ramp. The lounge has a lift which didn't work with our select room keys. You will need someone to press the button inside the lounge to get the lift to work. The hotel has accessible rooms but I think these may be limited to the ground floor. The room we saw had no privacy as it was located on the main path to the pool. It also had no afternoon sunshine. Overall, The hotel is set up to be 5-star and could achieve that with some improvements to customer service and accessibility. I'd stay here again, although I don't particularly like PDC as apart from the trendy beach club and a handful of others, there are too many tacky bars/restaurants, and bazaar-type shops selling all the same poor-quality fakes. Meloneras in Gran Canaria is considerably more upmarket.

Willow Timpson

Reasonable. Changed from last stay. Won't return mainly due to actual resort. Men must wear trousers for dinner in winter months. Disappointed that there isn't a B & B option anymore, extra paid for half board not worth it.