Regency Country Club Apartment Suites

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We stayed for 3 days. At first we were impressed by the entrance and the pool area, but when we entered our room the problems started. Our door was hard to close, and there was a gap that you could see outside. Both it and the windows are very old. The room has very poor soundproofing, every morning we heard a lot of noise from the street. The bed is really very bad, both the mattress and its construction, as a result it creaks with every movement. Also, the air conditioning wasn't working from the first day. We asked them to fix it the night of the first day. So the next morning the technician came and it actually started working, but only the sound of it. There was no air coming out, the place had no air conditioning. When we mentioned it again, the answer was that the air conditioning system is very old and they can't do anything about it. We had asked for extra towels for the room and the woman who brought them went to enter the room without waiting for us to open, which is unacceptable. It is definitely not worth the money and if we were to visit Tenerife again we would not choose this hotel. The two stars are only for the man at the reception who was very helpful and the very beautiful swimming pool (which even this one, due to its age, has started to spoil the mosaic at the bottom).

Darren Keenan

Loved the hotel, staff were excellent everywhere we went in. The swim up pool bar is so so good the staff there are super friendly. The pool is heaven Yes the rooms are kinda dated but we were comfortable I have deducted 1 star as the WiFi was only so so and the air con the same but I would happily return here. In my opinion I believe a car is needed but that’s just me I prefer convenience over taxis etc.

Leo Leona

The accommodation itself was fabulous. The Country Club is very stylish and well looked after, looks better in real life than in pictures. There are many activities that you can do around the day, there is minigolf, there is the swimming pool, there is a games room, a jacuzzi etc. Swimming pool was always heated and clean. Louis, the entertainment guy was really cool, there was Bingo, there was water aerobics etc. The ladies at the restaurant were so sweet and friendly. The staff working at the reception area was also amazing. Bruno and Alejandro were both so helpful and friendly, both made the time to answer all questions me and my friend had. Alejandro was very helpful in explaining to us the best places we can go around the area, he helped us book a paragliding experience and explained to us the best ways to go around the island. From all the places I have been to, this accommodation had the most friendliest, professional and kind staff.

Zdenko Trampus

Unfortunately, we had a very disappointing experience during our stay at Regency Hotel. This was the first time, after many hotel visits, that we encountered such poor service and attitude from hotel staff. From the moment we arrived, problems started. We had booked a family room, but the children’s bed was not prepared. When we asked about it at reception, we were told that “they don’t usually prepare the bed for kids” and that this information is supposedly mentioned on Booking.com. We checked thoroughly, and no such information exists. While preparing a bed ourselves wasn’t a major issue, the real problem was that there were no bed sheets, pillows, or pillowcases in the room. I went back to reception to ask for them, but the receptionist simply told us that room service finishes at 16:00, so there was no one available to help. We kindly asked if the bed could be prepared while we went to the pool, hoping the issue would be resolved. When we returned, not only was the bed still not made, but the only thing left in the room were pillows without pillowcases and one bedsheet. After multiple trips to reception, a different staff member eventually came to our room and showed us that the bedding was hidden inside a large wooden box in the living room—something no one had explained to us despite several requests for help. To make things worse, the receptionist we had dealt with initially responded in a very rude tone, telling us her shift was over and we would have to explain everything from the beginning to her colleague. Unfortunately, this was just the beginning. On the first day, we also paid for our stay at reception. However, three days later, we were called back because “something was not right with the payment.” It turned out the receptionist had mistakenly done a funds reservation instead of an actual payment, and asked us to “just tap the card again so they can confirm the reserved funds.” We soon realized she had actually charged us again, resulting in two transactions showing on our account — one reservation and one full payment. To be fair, two other staff members were polite and helpful, offering us a complimentary dinner and promising to fix the mistake next day in the morning since it was evening and the banks are closed. Next day in the morning the same receptionist from earlier denied any responsibility, called it a “human mistake,” and dismissed our concerns, telling us to deal with our bank back in Croatia to release the funds. We spent nearly three hours on calls to both a Spanish and Croatian bank to resolve this, and it still took another seven days for the blocked funds to be released. The attitude from the receptionist was especially frustrating — no apology, no real help, and at times even smiling at us while we were dealing with this stressful situation. Overall, this stay turned into one of the worst hotel experiences we’ve had. Between the unprepared room, poor communication, lack of basic customer care, and serious payment mishandling, I simply cannot recommend this hotel. I advise future guests to read through other reviews carefully, as we noticed similar concerns after our experience.

Katie Byrne

We arrived in the early morning at around 3am the next morning we were woken at 10am by a technician to come and fix a balcony door which we did not request to be fixed. We then went down to the pool bar to grab a coffee and were met by 2 rude members of staff which refused to put sugar in our coffee. They then got aggressive with us and poured our coffees down the drain and told us to go away. Furthermore we were awoken to another technician entering our room, unannounced, at 9am without any communication from reception. A complete violation of our privacy. We came to the manager with these queries and he blatantly ignored our concern and told us "this is a misunderstanding". After trying to convey our concerns to reception staff several times, we were given a complimentary dinner at the restaurant to apologise. As seen in the pictures below, the food we were served was close to inedible, it was clearly a frozen pizza and a microwave meal, and not even a decent one. On the morning of departure, we requested late check out in which no communication was reciprocated and were eventually told that reception staff were unable to approve our request? I proceeded to ring reception to state that we wouldn't be leaving our leave the room until 12 because at this rate, it was the absolute least we should have been given following the numerous issues we experienced during our stay. A member of staff then knocked and entered our room telling us to leave followed by another 3 housekeepers who refused to leave, basically forcing us out of the room. After all of these issues, we reported our incidents to our service provider and again, they were completely disregarded and we were then accused of making false accusations against the staff and that no sort of compensation would be necessary. I would highly recommend you to reconsider staying here if you want basic respect from hotel staff or if you actually want to enjoy your holiday! Also, it's worth mentioning that there is only one small shop nearby and if you wish to go anywhere you will need to drive or get a taxi.