Royal Lagoons Resort & Aqua Park

Ewelina S

We were in Villa. Rooms are with Old furnitures but clean. Daily cleaning with 2 bottles of water. In lobby bar is Very professional bar menager Mr Ahmad. He take care of guest and always ask is everything ok. Mario is Very Good waiter. In restaurant work the most positive man I've ever seen-Omar. He always smile and takes care of guests in the Best way. Josef from restaurant is the Bestseller. You must buy at least one juice from him. Breakfast are unfortunately always the same but lunch and dinner are Good. I recommend especially grill. We ate the best shrimps from grill. In the back is gate to promenade. In general could be much more better but they try to make everything Good.

linto joseph

I stayed at the Royal Lagoon 5-star hotel for 7 nights, and my experience at this resort was absolutely disappointing. As an Asian, I felt that I was treated poorly, while white guests and those from the European Union received much better service. Regarding the accommodations, the rooms were small and had a foul smell in the bathrooms. There were only one or two towels for three occupants in the room, which included myself and my two children. Throughout my seven-night stay, the sheets were never changed. When it came to the food, breakfast was always the same with no variety. There were different options for lunch, but I was out most of the day and did not have a chance to explore them. Dinner offered various kinds of food, but my experience with the service was lacking. One morning, when I asked for coffee, the server shouted, "What do you want?" He brought me coffee without sugar, which I requested, but he simply threw the sugar packets on the table. I found this behavior very unprofessional and not what I expected from a five-star hotel. On another occasion, I ordered whiskey with Seven Up at the pub but was served tequila instead. Upon realizing the mistake, I brought it to the bartender's attention, but he informed me that there was no whiskey available. I expressed that I should have been informed of the substitution. I was also offered a complimentary international cuisine meal one night. I ordered a Greek salad, onion soup, and mixed kebab, but did not receive the soup. When I inquired, I was told that the chef had discarded it. Moreover, while other guests received their mixed kebabs served in hot cast-iron plates, mine was served on a normal plate. I waited nearly an hour for my food while white guests, who arrived after me, finished their meals and left. Eventually, I left without eating anything that night. In terms of Wi-Fi, there was no service in the rooms; it was only available in the main reception area. I found this resort to be more accommodating for white guests than for Asians or Africans. The alcohol served was of poor quality, and if you wanted a recognized brand, you had to pay extra. The nighttime entertainment was also very lacking; management stated that it was not the proper season for good entertainment.

Patrice Stephens-Sobers

Rooms were dirty, everyone in my group complained about their rooms being dirty. Dust everywhere, hair in the bed, faulty furniture, a mess overall. Food was horrible, hardly found anything good to eat (and I'm not a picky eater) it wasn't worth getting all inclusive because I hardly ate. When I did eat, I got food poisoning and missed my excursion the next day because I was in the hotel room hurling my guts out. Even the drinks were awful, can't even get a decent cup of coke. The food is not easily accessible. I only enjoyed the £2.50 cocktails at the Shisha bar. Pool was disgusting and dirty, pool bar had an awful smell. NOT comfortable stay, I do NOT recommend this hotel at all. It's also in a terrible area, full of poverty.

Jakub Paciorkowski

We are currently staying with my fiancée at the Royal Lagoons hotel. We really enjoyed our stay. We would like to thank and distinguish the hotel staff. Employees are very: committed to performing their duties, friendly, funny, helpful, cordial, kind, considerate, professional. Someone FANTASTIC is Mr. Mohamed, who works as a bartender in one of the pools and collects orders from tourists sunbathing on deckchairs. An extremely kind and hardworking man. She prepares delicious drinks with various fruit decorations. He will be happy to talk or joke. What's more, it cares about the safety of tourists by tactfully but firmly refusing to prepare alcoholic beverages for customers who are already very intoxicated and just being in the pool is dangerous for them... Full profess! Many Polish bartenders could take lessons in professional service and high personal culture from Mr. Mohamed. Best regards Misia&Kuba

Az Az

Everything was ok we are satisfied from our staying there. Maybe personal need to do at least little bit more efforts. Want to great the boys on the front desk they were extremely nice, polite and understanding. Food was good and plenty. We did love the fish. Convenient is that in the back exit of hotel you can find a lovely side walk with plenty of stores, and hotel is extremely close to the airport 35 min. walk, 5 min by car 🚗.