The Westin Resort Nusa Dua

Kimberley

We have absolutely loved our stay at the Westin Resort! Cannot praise them highly enough for giving us a magical time on our holiday. From the moment we checked in we were impressed with the professionalism, safety, cleanliness of the resort and the attentive service. All staff members from those working in the restaurants to those in the kids club were amazing, friendly and there was always a smiling face to greet you. Our room was spacious and serviced daily, the pool facilities were clean, and the resort is only a few metres walk to the beach. You can also borrow bikes, stand up paddle board and kayaks to use on the beach. The kids club runs daily programs with mostly free and some paid activities. Our children had a blast and were begging to go each day. We had breakfast included each morning at Seasonal Tastes which was delicious with a fabulous variety catering to many tastes/cultures. Staff were always so attentive and friendly and it was an enjoyable way to start each day. My only feedback is the pool is very deep whereas the adults only pool is shallower and the depth is more suitable for children. If you are staying with children it is something to be aware of however it is only a minimal factor. We could not have asked for anything more. Westin Resort we will be back!

Chitra Rao

Absolutely love this place. We have stayed here twice now. Our rooms were spacious with a very functional layout, with walk in wardrobe and nice big bathroom with shower and bath tub being a separate wet area. Loved the little makeup table nook in bathroom as well. Easy access to beach and pool with nice size veranda. Buffet breakfast was great with so much variety and staff are amazing! Friendly, helpful and always smiling. Lots of free activities from cycles, pool aerobics and canoeing. Highly recommend and won’t be disappointed!

mamacelho mamacelho

We stayed for almost 1 week (Oct 7 - Oct 11, 2024) everything was so good. The room service cleaned our room (4060 & 4062) in the morning even when we forgot to switch on the sign for cleaning. This was a surprise since I lived with my 2 daughters, and we came back at 4 PM and went for dinner outside. After we came back at 7 PM, our curtains were closed and we got an extra towel. Thank you for this compliment. No dust and all the pillows are so clean. Will come back for sure every time we go to Bali. Really worth it!! All the staff are helpful, polite, and kind. Especially Mr. Bambang who taught my daughter how to ride a bicycle, Mr. Sapri diving instructor who taught my daughter how to snorkel, Mr. Bayu who taught my daughter how to play ping pong. Last but not least I forgot the name, of the man who guided the cycling tour on Oct 8, 2024, at 9 AM. He made sure I could follow the cycling tour and checked all the people were fine along the way until we went back to the hotel. Really appreciate it! This is the best resort Hotel in Indonesia! They have so many activities every day.

Fabian Durrer

A huge hotel complex right by the sea. Very nice reception and check in. We had a suite with two bedrooms. It was a super cool large room with 2 bedrooms and 2 bathrooms. Of course you can see the age of the hotel. Very important for all bookings from Oct 24 to summer 25 the neighboring hotel will be completely rebuilt which will certainly cause noise. The bar in the pool is in poor condition. The seats in the water are almost falling apart. The water is extremely warm. The tide in the sea is 3m high so you can't swim for several hours twice a day. We had ants in the room but they didn't bother us. The air conditioning smelled of wetness, mold but that is normal in tropical hotels. Whenever we came back the room staff had all the lights on for what reason? Saving electricity would be appropriate. The pool tables are badly aligned and the balls do what they want...🙈🙈. The food by the pool is very good. The sandwich is just way too big but good. My mouth was way too small. I would come back any time.

Jane Levinson

We had a good 7 night stay at the Westin with some issues due to the main pool being closed for a day and noise due to a corporate event. Highlights - great super friendly service particularly at the heavenly spa (which was truly heaven), the kids club, reception, around the pool and the breakfast, Velada and Prego restaurants - Shade and seating space around the pool, we loved the huts and quality comfort of the pool loungers after many holidays where it was a hunger games to get a lounge near the pool it was relaxing to always be able to get a spot to watch the kids. - 2 bedroom suite - while it could do with renovation and updates after a fair bit of wear and tear the space was much appreciated and the beds were very comfortable. The big new tvs (3 in total!) could also stream Netflix which was great. Two well equipped bathrooms including high quality toiletries was much appreciated. The housekeeping team was very attentive with two room services a day and kept us well hydrated with complementary bottled water. - Heavenly spa- I enjoyed a beautiful massage and escape to the heavenly spa, it was a special place and I wish I had a massage earlier so I could have gone again. While it was more extensive than other massage options on the beach it was a special quiet retreat from the outside world. If you want a cheaper option the Sofitel had beach side massages for $30 aud. - Breakfast buffet- the breakfast buffet was a big highlight with high quality options and a lot of diversity including western, Asian and Indian options. It included fresh eggs and omelettes, a crepe, waffle and pancake stand and my personal highlight was the amazing frozen smoothie bowls, fresh fruit and beautiful pastries. - Complementary treats while sitting around the pool was a lovely touch, we had fruit ice, ice cream and frozen fruit while we were there which was very fun. - Location - The beach area was beautiful with a great amount of shade from the lovely trees in the afternoon. I loved reading my book and watching the horizon. It was very peaceful. My husband and I also enjoyed the walking track each morning which goes along the resorts in nusa dua. We also walked to the Bali collection a couple of times and got the free shuttle back. - Coffee from the lobby - loved my take away oat iced latter coffee every day from the lobby even for a Melbourne coffee snob. What could be improved? - the main pool depth was a bit of an issue for my family. The main pool was 2 metres deep and the kids section of the pool was between 1 metre to 1.4 metres. There was a very small toddler pool. My kids are aged 8 and 11 and can both swim but I didn’t want them to go in the main 2 metre pool without me which left them in the kids section most of the time. This may impact some families or other travelers who aren’t strong swimmers as the main pool may not be appropriate. I saw a couple of people step off the step into the pool without realizing the depth. There was another 1.2 metre pool in the premium wing. - Kids club for older children- my kids didn’t use the kids club as much as they would have liked to as it was more suitable for children under 6. My 11 year old did the tie dye activity twice ($15 aud additional cost) and loved it. The team members at the kids club were very kind. It would have been good to see some more activities and a space set up for tweens and teens with a gaming space like other resorts. We saw that the Melia resort had night time activities including a movie each night. - Food and restaurant selections- we didn’t try the Ikan restaurant as the food menu didn’t suit our family, we ordered from the pool menu for lunch each day but would have liked some more basic sandwich options. The pizzas were big enough to share for two people.