Overview
Experience true tranquillity and outstanding Thai hospitality at the delightful resort of Twin Palms Phuket. This contemporary beachfront destination offers stylish accommodation in a stunning water garden setting. A luxurious lagoon-style pool we...
Experience true tranquillity and outstanding Thai hospitality at the delightful resort of Twin Palms Phuket. This contemporary beachfront destination offers stylish accommodation in a stunning water garden setting. A luxurious lagoon-style pool weaves its way through the verdant greenery, lining the popular Deluxe Lagoon Rooms and Suites. For those in other abodes, there’s a second large swimming pool to enjoy, or you can pop through the park to reach the natural beauty of Surin beach. Once on the silky-soft sands, your every wish will be met by the fabulous beach butler service; so just sit back, relax and relish the romantic ambience. Twin Palms Phuket is ideal for couples looking for some quality time in an exclusive exotic setting. If you’re travelling as a family with youngsters, the hotel can also recommend a nearby kids’ club and babysitting service. There’s delicious options to try at the restaurant onsite, or the beach clubs and restaurants offer excellent menus and cocktails. A sophisticated evening is assured at the award-winning Wine Room, where you can sip fine wines on the mezzanine balcony. Alternatively, Phuket’s famous party lifestyle is within easy reach, giving you the best of both worlds during your stay in paradise.
How far is the nearest beach?
There are no less than four outstanding beaches to enjoy during your stay at Twin Palms Phuket. Beautiful Surin Beach is the closest, located 170m in front of the resort and boasting a luxury beach butler service. Alternatively, Catch Beach Club and Palm Seaside restaurant on Bang Tao Beach, and HQ Beach Lounge on Kamala Beach are a short drive away with the resort offering daily transport from 9am until late.
Distance from resort centre
Twin Palms Phuket is in an ideal location for accessing many nearby attractions. The local area has shops, restaurants and ATM machines all about 300m away. Within 10 to 30 minutes’ drive, you can enjoy teeing off at Laguna Golf Course, top class shopping, and aqua-fun at Splash Jungle water park. The nightlife of Bang La Road in Patong is also approximately 30 minutes’ drive away.
Distance from airport
Phuket International Airport is approximately 25 minutes away from Twin Palms.
![Pools]( "Large Swimming Pool")
Pools
![Restaurant]( "Grill Restaurant")
Restaurant
![Bar]( "Bar")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Close to Surin Beach")
Beach
![Shuttle]( "Shuttle Service to 3 Other Beaches")
Shuttle
![Spa]( "Sun Spa Esthederm")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
Deluxe Palm Room
- Large private balcony overlooking the gardens and pool
- King-sized bed
- Spacious bathroom with rain shower and toiletries
- Flat screen TV
- Tea and coffee making facilities
- Hairdryer
- Telephone
- Free Wi-Fi
Deluxe Lagoon Pool Room
- Private terrace with direct access to the lagoon pool
- King-sized bed
- Spacious bathroom with rain shower and toiletries
- Flat screen TV
- Tea and coffee making facilities
- Hairdryer
- Telephone
- Free Wi-Fi
Grand Deluxe Room
- Lagoon pool access or garden views available
- Spacious private balcony
- Large room with super-king-sized bed
- Spacious bathroom with rain shower and toiletries
- Flat screen TV
- Tea and coffee making facilities
- Hairdryer
- Telephone
- Free Wi-Fi
One Bedroom Palm Suite
- Large private balcony overlooking the gardens
- Super-king-sized bed
- Spacious bathroom with bathtub, rain shower and toiletries
- Living room
- 2 Flat screen TVs
- Tea and coffee making facilities
- Hairdryer
- Telephone
- Free Wi-Fi
One Bedroom Lagoon Pool Suite
- Large private terrace with direct access to the lagoon pool
- Super-king-sized bed
- Spacious bathroom with bathtub, rain shower and toiletries
- Living room
- 2 Flat screen TVs
- Tea and coffee making facilities
- Hairdryer
- Telephone
- Free Wi-Fi
4.7
Google reviews (1166)
firestone909
Hotel lobby is nice. After that felt it was all downhill. Nobody was available to collect bags at arrival in the evening. Front desk is not very nice and makes you feel uncomfortable. The pool is nice but rooms are tiny. Not family friendly at all with no elevator/ramps making it extremely difficult if you have a stroller. They charge for toothbrushes unless you call to have them send one. First time i have seen a 5 star hotel not provide that by default. Breakfast staff was not attentive nor friendly. When i asked to have some food delivered to my room they demanded i come to the lobby to get it. When the complaints were mentioned to the manager he told me thank you for the feedback and did nothing else. Even when checking out the manager was there and did not even bother to acknowledge me. If you get a really cheap rate go for it but if service matters to you in the slightest i would stay away! Do yourself the favor and go to the intercontinental
Sam Maree
My partner and I recently stayed with Alex & his lovely team at the Twinpalms Surin Beach.
My partner and I couldn’t have been more pleased with the experience.
From start to finish, staff were attentive, friendly and welcoming. Going above and beyond to make sure our needs were met and always with a smile.
We had a minor maintenance incident in our room, at the same time my partner was also sick and needed rest and peacefulness, almost immediately we were upgraded to an incredible room at no extra cost as to ensure my partner was comfortable and so they could attend the minor maintenance issue at our previous room.
Rooms were spacious, clean and beautifully presented. With a dressing down of the room each evening.
The location is amazing, just a short walk across the road to the beach, and conveniently located to nearby restaurants, shops, convenience stores.
The resort felt every bit of luxurious as you could hope for, and the daily breakfast was a highlight.
Thank you again Alex and his incredible team of staff.
Will 100% be back and recommending to anyone that will listen!
🇦🇺 🫶🏽 🇹🇭
Aleksandr Zykov
Such a beautiful place!
We spent 5 days at this gorgeous resort and loved everything it had to offer.
Stats:
- 5 days in January 2025 (high season)
- paid fully with Hilton Points, utilizing the 5th night free, in total we spend 200k points which was a fantastic redemption value.
- diamond (or gold ) status with Hilton will also include free breakfasts
Speaking of food, breakfasts were great! We did not eat dinners or lunch at the hotel, but their breakfast buffet is exceptional. Lots of fresh fruit and fresh juices, it honestly reminded us of much more expansive and larger hotels.
The rooms were great and very comfortable! We were pleasantly surprised by how much we loved their firm mattresses! The only cons and the lack of vent/fan in the bathroom.
Notes:
- because we were there in the high season and most rooms seemed full, we did not get upgraded even with the Hilton Diamond status, but it’s not surprising as it’s not a Hilton property, just a partner. But you may have better luck!
- the traffic in Phuket became a disaster in the past several years so be sure you understand the consequences of selecting the location of your hotel. While this hotel is located very nicely in theory, no place in Phuket is easily accessible anymore. The closest big town is Bang Tao, you might as well walk 40 minutes instead of sitting in a stand-still traffic for 1.5 hours. Same applies when you want to travel to Patong, be prepared to spend 3-4 hours of your day being in car (unless of course you leave early morning and come back after midnight). The good part is that the hotel itself and the surrounding area offers enough to never leave the area at all, which what I would suggest.
Angelica Sabalburo
For a five star property, this hotel falls below expectations.
We chose to book this hotel (5-stars) through their website as booking for 3 people can get quite confusing when booking through 3rd party websites. To our dismay, no extra bed nor amenities were set up when we arrived. We had to wait for housekeeping to bring in and set up the bed, etc. We arrived at night so there was no excuse for everything not to be ready.
Complimentary toothbrushes were also not given by default. There were 2 in the room with a price tag. It was not until I asked why we had to pay for this that the reception called and clarified that we can request for complimentary ones. Why aren’t basic amenities such as toothbrushes readily available in the room? Even 1-star properties provide this by default.
Service also falls short. Most waiting staff during breakfast were not friendly. Not once did they welcome us with a smile during the three meals we spent there. I remember only the lady at the egg station was friendly and greeting everyone with a smile.
Other good points: pool was nice, fruits during fruit hour were good, breakfast was good enough and hotel messaging app was convenient. Unfortunately, these were overshadowed by poor service.
Illya Tarasenko
This hotel was exceptional.
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My wife and I traveled to Phuket with our 2 kids.
We felt very safe.
They were accommodating to our kids.
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We had a duplex with private pool, but the basic rooms were nice as well.
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The staff was so helpful the entire time.
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Beach was a short 250-300m walk straight from the front of the hotel.
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I would 100% return.
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