Overview
Experience true tranquillity and outstanding Thai hospitality at the delightful resort of Twin Palms Phuket. This contemporary beachfront destination offers stylish accommodation in a stunning water garden setting. A luxurious lagoon-style pool we...
Experience true tranquillity and outstanding Thai hospitality at the delightful resort of Twin Palms Phuket. This contemporary beachfront destination offers stylish accommodation in a stunning water garden setting. A luxurious lagoon-style pool weaves its way through the verdant greenery, lining the popular Deluxe Lagoon Rooms and Suites. For those in other abodes, there’s a second large swimming pool to enjoy, or you can pop through the park to reach the natural beauty of Surin beach. Once on the silky-soft sands, your every wish will be met by the fabulous beach butler service; so just sit back, relax and relish the romantic ambience. Twin Palms Phuket is ideal for couples looking for some quality time in an exclusive exotic setting. If you’re travelling as a family with youngsters, the hotel can also recommend a nearby kids’ club and babysitting service. There’s delicious options to try at the restaurant onsite, or the beach clubs and restaurants offer excellent menus and cocktails. A sophisticated evening is assured at the award-winning Wine Room, where you can sip fine wines on the mezzanine balcony. Alternatively, Phuket’s famous party lifestyle is within easy reach, giving you the best of both worlds during your stay in paradise.
How far is the nearest beach?
There are no less than four outstanding beaches to enjoy during your stay at Twin Palms Phuket. Beautiful Surin Beach is the closest, located 170m in front of the resort and boasting a luxury beach butler service. Alternatively, Catch Beach Club and Palm Seaside restaurant on Bang Tao Beach, and HQ Beach Lounge on Kamala Beach are a short drive away with the resort offering daily transport from 9am until late.
Distance from resort centre
Twin Palms Phuket is in an ideal location for accessing many nearby attractions. The local area has shops, restaurants and ATM machines all about 300m away. Within 10 to 30 minutes’ drive, you can enjoy teeing off at Laguna Golf Course, top class shopping, and aqua-fun at Splash Jungle water park. The nightlife of Bang La Road in Patong is also approximately 30 minutes’ drive away.
Distance from airport
Phuket International Airport is approximately 25 minutes away from Twin Palms.
![Pools]( "Large Swimming Pool")
Pools
![Restaurant]( "Grill Restaurant")
Restaurant
![Bar]( "Bar")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Close to Surin Beach")
Beach
![Shuttle]( "Shuttle Service to 3 Other Beaches")
Shuttle
![Spa]( "Sun Spa Esthederm")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
Deluxe Palm Room
- Large private balcony overlooking the gardens and pool
- King-sized bed
- Spacious bathroom with rain shower and toiletries
- Flat screen TV
- Tea and coffee making facilities
- Hairdryer
- Telephone
- Free Wi-Fi
Deluxe Lagoon Pool Room
- Private terrace with direct access to the lagoon pool
- King-sized bed
- Spacious bathroom with rain shower and toiletries
- Flat screen TV
- Tea and coffee making facilities
- Hairdryer
- Telephone
- Free Wi-Fi
Grand Deluxe Room
- Lagoon pool access or garden views available
- Spacious private balcony
- Large room with super-king-sized bed
- Spacious bathroom with rain shower and toiletries
- Flat screen TV
- Tea and coffee making facilities
- Hairdryer
- Telephone
- Free Wi-Fi
One Bedroom Palm Suite
- Large private balcony overlooking the gardens
- Super-king-sized bed
- Spacious bathroom with bathtub, rain shower and toiletries
- Living room
- 2 Flat screen TVs
- Tea and coffee making facilities
- Hairdryer
- Telephone
- Free Wi-Fi
One Bedroom Lagoon Pool Suite
- Large private terrace with direct access to the lagoon pool
- Super-king-sized bed
- Spacious bathroom with bathtub, rain shower and toiletries
- Living room
- 2 Flat screen TVs
- Tea and coffee making facilities
- Hairdryer
- Telephone
- Free Wi-Fi
4.7
Google reviews (1150)
firestone909
Hotel lobby is nice. After that felt it was all downhill. Nobody was available to collect bags at arrival in the evening. Front desk is not very nice and makes you feel uncomfortable. The pool is nice but rooms are tiny. Not family friendly at all with no elevator/ramps making it extremely difficult if you have a stroller. They charge for toothbrushes unless you call to have them send one. First time i have seen a 5 star hotel not provide that by default. Breakfast staff was not attentive nor friendly. When i asked to have some food delivered to my room they demanded i come to the lobby to get it. When the complaints were mentioned to the manager he told me thank you for the feedback and did nothing else. Even when checking out the manager was there and did not even bother to acknowledge me. If you get a really cheap rate go for it but if service matters to you in the slightest i would stay away! Do yourself the favor and go to the intercontinental
Angelica Sabalburo
For a five star property, this hotel falls below expectations.
We chose to book this hotel (5-stars) through their website as booking for 3 people can get quite confusing when booking through 3rd party websites. To our dismay, no extra bed nor amenities were set up when we arrived. We had to wait for housekeeping to bring in and set up the bed, etc. We arrived at night so there was no excuse for everything not to be ready.
Complimentary toothbrushes were also not given by default. There were 2 in the room with a price tag. It was not until I asked why we had to pay for this that the reception called and clarified that we can request for complimentary ones. Why aren’t basic amenities such as toothbrushes readily available in the room? Even 1-star properties provide this by default.
Service also falls short. Most waiting staff during breakfast were not friendly. Not once did they welcome us with a smile during the three meals we spent there. I remember only the lady at the egg station was friendly and greeting everyone with a smile.
Other good points: pool was nice, fruits during fruit hour were good, breakfast was good enough and hotel messaging app was convenient. Unfortunately, these were overshadowed by poor service.
Illya Tarasenko
This hotel was exceptional.
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My wife and I traveled to Phuket with our 2 kids.
We felt very safe.
They were accommodating to our kids.
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We had a duplex with private pool, but the basic rooms were nice as well.
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The staff was so helpful the entire time.
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Beach was a short 250-300m walk straight from the front of the hotel.
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I would 100% return.
Rene Kupfer
We had a wonderful time here. The penthouse loft is an exceptionally beautiful room. We were particularly impressed by the concept of the private pool on the roof and it made for a relaxing time. Ms. Bank fulfilled our every wish and was available to us at all times. Thank you Bank for everything, you made it even more special.
Jeroen Zegwaart
Nice Resort hotel in Surin, Phuket. Pool and surrounding gardens are very beautiful and the room was pretty good and modern as well. Surin Beach is close (5 minute walk) and offers day beds & plenty of food options.
Overall experience was nice. Breakfast has a wide range of Asian and Westen food, good coffee and lots of fresh fruits. It lacked variation during my stay though.
Gym is excellent. 10/10.
The resort gets really quite after 6pm, as there is no bar (the poolbar closes at 6) or outdoor lounge to enjoy drinks at night.
Hilton Honors Diamond recognition was poor at this resort, which was disappointing for a 10 night stay. Usually benefits are good while traveling in Asia; maybe the program is still being integrated as it’s relatively new to SLH.
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