Veranda Palmar Beach

Ngoni Patony Musendo

My family and I were at Verandah Palmar Beach from 21 - 28 December 2024. The staff were all very friendly and helpful. The venue is good. The place is smart. The service is great. I will definitely come back again and recommend this place to anyone going to Mauritius. Our flight was delayed by more than 4 hours and the hotel allowed us to remain, beyond check out time, with full use of hotel infrastructure, meals, etc. Our children did not want to leave.

öykü Sular

As a consultant who has advised several top-tier international hotels, I feel it’s important to point out a few critical issues that need to be addressed in order for this hotel to maintain customer loyalty and achieve long-term success. I want to emphasize that most of my concerns are with management decisions, not the staff, who are generally very polite and eager to assist. 1. The Food The buffet is highly repetitive, and unfortunately, the quality does not meet the standard expected of a hotel. It often feels more like a school cafeteria, with the same rice, pasta, and fish offered almost daily. There are no special theme days featuring international or local cuisine options (such as taco, sushi, or kebab days). The chicken served is often random cuts with many bones, which is quite disappointing. Additionally, drink service during lunch and dinner is notably slow—there were times when I had nearly finished eating before my drink arrived. It’s also surprising that basic snacks like popcorn or chips aren’t available throughout the day at an all-inclusive resort. The only snack offered is peanuts from the bar between 6-7 PM, which coincides with dinner time, making it rather impractical. Furthermore, after 10 PM, there’s no food or snacks available at all, even if you’re willing to pay extra, which is quite limiting. 2. Bar and Drinks We were caught off guard by the fact that the bar stops serving drinks at 10:45 PM, which feels early, especially for a hotel that isn’t geared toward children. Even with an all-inclusive package, only a limited selection of cocktails is available—around 8-10 options—while others must be purchased. The service at the bar is also quite slow in the evening, especially considering it’s the main activity after dinner. On one occasion, we waited over 15 minutes for drinks. Given that the bar closes extremely early, adding more bartenders during peak times would greatly improve the guest experience. 3. Activities While it’s positive that the hotel offers external activities twice a day like boat trips and snorkeling, the on-site activities are lacking and underwhelming. There’s a noticeable shortage of animators or entertainers, which leaves the hotel feeling quite dull during the day. 4. Cleanliness Upon our arrival, we found that our duvet (not the cover) was heavily stained, which was very off-putting. Although the staff replaced it promptly after we brought it to their attention, the hotel should discard heavily stained duvets and mattresses, even if they’ve been cleaned. This is a hotel, not a military barracks. Additionally, the bathroom counter still had glass stains from previous guests, which wasn’t a great first impression. 5. The Weather While this is beyond the hotel’s control, I want to mention it for future guests: during our stay, the beach was extremely windy, making it difficult to enjoy the ocean. It would be wise to check the weather and wind conditions before planning a trip. In light of the price the hotel is charging, it’s crucial that management addresses these issues. Sadly, I can’t say I fully enjoyed my stay.

Papa Nivedita

We had a very good experience at this hotel. A special thanks to Mr. Vijay and Mr. Kewal for their exceptional service! They were both incredibly attentive and made sure we had everything we needed. Their professionalism and dedication to guest satisfaction really stood out, and we felt well taken care of throughout our stay.

Agnes Mattis

We had a wonderful experience at this hotel. Service and food were excellent. And the views from our room..... The best ever!!! 100% recommended

Priscilla Lite

Customer service is friendly and prompt...Entertainment was good, courtesy of Clive...Reception staff always available to deal with queries. A gym would have been perfect...unfortunately nothing.