Veranda Palmar Beach

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As a consultant who has advised several top-tier international hotels, I feel it’s important to point out a few critical issues that need to be addressed in order for this hotel to maintain customer loyalty and achieve long-term success. I want to emphasize that most of my concerns are with management decisions, not the staff, who are generally very polite and eager to assist. 1. The Food The buffet is highly repetitive, and unfortunately, the quality does not meet the standard expected of a hotel. It often feels more like a school cafeteria, with the same rice, pasta, and fish offered almost daily. There are no special theme days featuring international or local cuisine options (such as taco, sushi, or kebab days). The chicken served is often random cuts with many bones, which is quite disappointing. Additionally, drink service during lunch and dinner is notably slow—there were times when I had nearly finished eating before my drink arrived. It’s also surprising that basic snacks like popcorn or chips aren’t available throughout the day at an all-inclusive resort. The only snack offered is peanuts from the bar between 6-7 PM, which coincides with dinner time, making it rather impractical. Furthermore, after 10 PM, there’s no food or snacks available at all, even if you’re willing to pay extra, which is quite limiting. 2. Bar and Drinks We were caught off guard by the fact that the bar stops serving drinks at 10:45 PM, which feels early, especially for a hotel that isn’t geared toward children. Even with an all-inclusive package, only a limited selection of cocktails is available—around 8-10 options—while others must be purchased. The service at the bar is also quite slow in the evening, especially considering it’s the main activity after dinner. On one occasion, we waited over 15 minutes for drinks. Given that the bar closes extremely early, adding more bartenders during peak times would greatly improve the guest experience. 3. Activities While it’s positive that the hotel offers external activities twice a day like boat trips and snorkeling, the on-site activities are lacking and underwhelming. There’s a noticeable shortage of animators or entertainers, which leaves the hotel feeling quite dull during the day. 4. Cleanliness Upon our arrival, we found that our duvet (not the cover) was heavily stained, which was very off-putting. Although the staff replaced it promptly after we brought it to their attention, the hotel should discard heavily stained duvets and mattresses, even if they’ve been cleaned. This is a hotel, not a military barracks. Additionally, the bathroom counter still had glass stains from previous guests, which wasn’t a great first impression. 5. The Weather While this is beyond the hotel’s control, I want to mention it for future guests: during our stay, the beach was extremely windy, making it difficult to enjoy the ocean. It would be wise to check the weather and wind conditions before planning a trip. In light of the price the hotel is charging, it’s crucial that management addresses these issues. Sadly, I can’t say I fully enjoyed my stay.

Papa Nivedita

We had a very good experience at this hotel. A special thanks to Mr. Vijay and Mr. Kewal for their exceptional service! They were both incredibly attentive and made sure we had everything we needed. Their professionalism and dedication to guest satisfaction really stood out, and we felt well taken care of throughout our stay.

Marlene Parkes

Our suntans will fade and we'll lose the extra kilos, but the memories of our stay in paradise will neither fade, nor be lost. We slept like babies, ate like kings, indulged in cocktails, danced with abandon, took part in all activities with vigour .... and the amazing staff at the Veranda Palmer Beach Hotel watched over us and made sure we did everything "right". Any request was dealt with promptly and speedily and always with a smile! Nothing was too much trouble, too awkward, nor ever at an inconvenient time. A huge thank you to all .... from the welcoming staff at reception, to the amazing chef and waiters, friendly gardeners, efficient house keeping (we always looked forward to the "towel art" on the bed), boat house, entertainment & exercise staff, security .... each and everyone one of you left some kind of lasting memory! Hope to meet again next year! Marlene and Maureen

Dominika Stasiak

It was the best holiday I’ve ever had! Such a lovely place and people. All hotel stuff very helpful, nice and friendly and what is more, our wedding took place in there and it was just perfect. The wedding planner Kajal put so much effort to make us happy, and she did! ❤️ We were over the moon. Now we have fantastic memories. Can’t thank you enough! Hope to visit this place soon 🥰

Agnes Mattis

We had a wonderful experience at this hotel. Service and food were excellent. And the views from our room..... The best ever!!! 100% recommended