Aanari Hotel and Spa

Guiani Clive

I wish I had something positive to say about this place. Three of us visited the buffet breakfast last Sunday, which cost Rs. 750 per person. The buffet was supposed to run until 10 a.m., but we arrived at 8:40 am. and found that they had already run out of food. When we asked for refills, we were told that certain items were completely unavailable. The scrambled eggs, which were part of the package, were cold, so we ordered three omelets. Unfortunately, none of the ingredients we requested were included. We specifically asked for no cheese. The omelet came with cheese. To make matters worse, the white beans were just floating in a bowl of red sauce, and the orange juice was nonexistent. For Rs. 750, I didn’t expect a lavish breakfast, but I certainly expected food that was edible. We are extremely disappointed and will not be recommending this place to anyone.

Verona Naidoo

A Memorable Holiday at this Aesthetic Hotel My kids and I spent 10 unforgettable days at the Aanari Hotel with a beach view and it was, without a doubt, the most memorable holiday we've ever had. The hotel's perfect location, combined with exceptional customer service from every staff member — from the cleaning team to reception and the restaurant staff — made our stay truly special. Themed dinners added a unique charm to our experience, with Christmas Eve being particularly heartwarming. Even though we were far from South Africa, we felt so much love and warmth, making it all the more worthwhile. I want to extend a heartfelt thank you to Kaveer, who ensured my room was immaculate every day and that I had everything I needed. Mandal, your attentiveness during breakfast and dinner did not go unnoticed — thank you for always taking care of us. And Nish, your dedication to going above and beyond for all guests was truly inspiring. Staying for an extended period allowed me to witness the tremendous effort you and your fantastic team put into organizing the dinner events and creating memorable experiences for your guests. The live band and nostalgic music were the perfect touches that made leaving the island so difficult. Thank you for a truly magical holiday. We can’t wait to return!

A. M.

First the good: When spoken to, the hotel at least seemed to be trying to find a solution to something. It was also positive that I was allowed to change rooms twice at my own request (due to noise). That's the only reason there are two rating stars instead of one star. Now what needs to be improved: The most serious point I found was the dinner, which was usually served cold, which was really a big disappointment. It was completely unnecessary and inconsiderate to serve the guests the cold buffet. Some of the dishes were elaborately prepared and you actually wanted to look forward to them. But most of the food was cold even at the beginning of the buffet time, which I personally asked different employees (of different ranks) about on different days. Under no circumstances can the hotel claim that it was unaware of the problem. I don't just think that the food being left out cold is an outrage, I also see it as an attempt to persuade guests to pay extra for a meal a la menu. When I was complaining, I was offered the option of making a plate full and then having it warmed up in the kitchen; what I got myself into. The initially cold food was at least lukewarm; but never hot. It really spoiled my appetite, which is why at some point I only ate cold starters there and then went out to eat straight away. None of the employees spoken to there (more than six people over time) even made an attempt to get the buffet warm and keep it warm, even though I made it clear that this was a general problem, not just consisted of a single evening. Given the cold food, it is all the more astonishing that drinks are charged very high prices; for example, 7 euros for a 0.5 liter beer. I therefore definitely do not recommend that anyone interested in traveling book half board, but rather breakfast. But the breakfast was also very disappointing, as you can see in the pictures. The exact same, very limited selection was served consistently for over two weeks. 1 type of sausage, 1 type of cheese, butter. Some of the sausage was so rancid that I wouldn't even have given it to the street dogs to eat. I was forced to shop at the supermarket and bring a bag of my own things with me to the hotel breakfast so that I could at least eat normally and have a bit more variety. In the bathrooms (I saw three different ones) there is always mold-like discoloration somewhere in the tiles. Unfortunately, the rooms weren't always swept and cleaned well, so that on some days I had black feet from walking barefoot in my room. Overall, the stay at Aanari Hotel could be much nicer if the staff put more effort into providing hot food at the evening buffet, breakfast selection and room cleanliness.

Annush R Bulloram

Very restricted place. Not much to do there. Swimming pool on rooftop and small. Good if need a place to sleep only, not good for holidays.

Shaynee Ramasawmy

We went for a weekend before new year’s and this was the most horrible stay we had in a hotel. We booked 3 rooms for 6 persons but upon arrival, they told us that they did not have our 3rd room and that we should fit 4 persons in a family room. The bathroom was very small for 4 persons. They brought one extra mattress to the room (no extra bed). The other person was literally sleeping on the floor. We paid rooms worth 17k+ for this trip and this is how we got welcomed at the hotel. When we arrived, it was after only 2 hours that they gave us some refreshments, that also, we are the ones who asked. Just to say that, this is the worst welcome ever and very bad management. They did not even want to process our refund from marideal on top of that and did not even make an effort to give us our money worth compensation. Very bad overall! No good sense of empathy from anyone at this hotel.