Overview
Unforgettable pleasures await at Andaz Mayakoba Resort Riviera Maya, an immaculate hidden gem located on the breathtaking coastline of Mexico in Playa del Carmen. Surrounded by verdant vegetation and nature, experience peace and privacy in this se...
Unforgettable pleasures await at Andaz Mayakoba Resort Riviera Maya, an immaculate hidden gem located on the breathtaking coastline of Mexico in Playa del Carmen. Surrounded by verdant vegetation and nature, experience peace and privacy in this secluded 5-star resort complex which has everything you need for the holiday of a lifetime. While the little ones make friends at Kimbo Kids Club, spend your afternoons treating yourself to a massage at the exceptionally soothing Naum Wellness & Spa. Enjoy a game of golf at the exclusive El Camaleón Golf Club that winds through an area of preserved mangroves and has unparalleled views in the Mexican sunshine. Prepare for an explosion of authentic flavours in one of the exquisite restaurants at the resort and spend heavenly nights in lavish accommodation.
How far is the nearest beach?
Andaz Mayakoba Resort Riviera Maya is a stone’s throw away from the beach.
Distance from the airport
Cancun International Airport is approximately 48km from the hotel.
![Pools]( "Swimming pool")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Golf]( "Golf")
Golf
![Gym]( "Gym")
Gym
![Spa]( "Spa")
Spa
![For Families]( "Family-friendly")
For Families
![Kids Club]( "Kid’s club")
Kids Club
![Parking]( "Parking")
Parking
![Accessible]( "Accessible")
Accessible
2 Double Beds Ocean View Room
- Partial views of the Caribbean Sea
- Two double beds
- Furnished terrace
- Air conditioning
- Free Wi-Fi
- Minibar with snacks and non-alcoholic drinks
- Bluetooth speaker
- Walk-in rain shower
- Robe and flip flops
- Nespresso coffee maker
1 King Bed Beach Front Room
- Views of the Caribbean Sea, on the beach
- King-size bed
- Furnished terrace
- Air conditioning
- Free Wi-Fi
- Minibar with snacks and non-alcoholic drinks
- Bluetooth speaker
- Walk-in rain shower
- Robe and flip flops
- Nespresso coffee maker
Beach Front Plunge Pool Suite
- Views of the Caribbean Sea
- King-size bed
- Furnished terrace with plunge pool
- Living area
- Flat screen TV
- Work desk
- Air conditioning
- Free Wi-Fi
- Minibar with snacks and non-alcoholic drinks
- Bluetooth speaker
- Walk-in rain shower
- Robe and flip flops
- Nespresso coffee maker
Three Bedroom Presidential Villa with Private Pool
- Views of the Caribbean Sea
- King-size beds and double bed
- Furnished terrace with pool
- Large living and dining areas
- Home theatre
- Personalised butler and catering service upon request
- Kitchenette
- Pantry
- Flat screen TV
- Work desk
- Air conditioning
- Free Wi-Fi
- Minibar with snacks and non-alcoholic drinks
- Bluetooth speaker
- Walk-in rain shower
- Bathtub
- Robe and flip flops
- Nespresso coffee maker
ADA Andaz Suite
- Views of the lagoon
- King-size bed
- Wheelchair accessible
- Furnished terrace
- Air conditioning
- Free Wi-Fi
- Wider bathroom doors, grab bars, raised toilet seat
- Lowered thermostat and light switches
- Lowered entryway features
- Minibar with snacks and non-alcoholic drinks
- Bluetooth speaker
- Roll-in rain shower
- Nespresso coffee maker
*Crib and rollaway bed available upon request.
Facilities
- Outdoor swimming pools
- Heated hot tub
- Golf course
- Restaurants
- Bars
- Free Wi-Fi
- Kid’s club
- Outdoor activities (including nature trails and kayaking)
- Spa and wellness centre
- 24-hour concierge
- 24-hour room service
- Digital check-in
- Business services
- Meeting room and facilities
- Event space
- Laundry service
- Bicycle service
- Wedding services
*Please note that charges may apply to some activities and for the use of some facilities.
All-inclusive
If you choose to go all-inclusive, the programme generally consists of breakfast, lunch and dinner, served in the main restaurant. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Cocina Milagro
- A la carte
- International cuisine
- Serves Breakfast, lunch and dinner
Tinta del Pulpo
- A la carte
- Mexican and international cuisine Serves Breakfast, lunch and dinner
VB
- Healthy, vegan cuisine
- Food service, juices & smoothies (11am to 5pm)
Sotavento
- Beachfront restaurant
- A La Carte
- Mediterranean cuisine
- Serves lunch and dinner
Casa Amate
- Latin American cuisine
- Dinner only
- Sunday brunch
24-hour room service is also available.
*Operation hours and menu are subject to change without prior notice.
4.7
Google reviews (1254)
Shaun Dustin
Awesome setting, we had a little trouble with a loud DJ at the beach by our room but the concierge staff and manager handled it quickly and professionally.
The lagoon tour was free and cool. Saw an American crocodile, tarpon, and all the birds. The cenote on the nature trail is a fun little tour too. Nice calm nature vibe except for that party. Getting from the lagoon area to the beach on the bicycles is calm and simple. Staff was helpful and kind.
Puma Xayasith
The resort is amazing! It feels just like being in those Corona commercials and Weekend at Bernie's at the same time! Everything is beautiful here. The suites are elaborate, fit for a king, and the views are unbelievable! The white sand beach and blue waters are phenomenal! This was definitely a great and memorable experience to get away. Thank you, Andaz Mayakoba, for the amazing stay!
Chris Frieberg
One day I will move here full time!
From check-in to check-out we had an amazing time. All of the staff is very friendly and inviting. Their hospitality was amazing when we stayed for the full week in August! They have great food, drinks, and plenty of water and resort activities. It was so easy to book reservations and activities with their concierge team though WhatsApp. How people can come here and not appreciate where they are at and give low reviews is disappointing to see. Some of the guests though are ridiculous and embarrassing so I’m not surprised. Seeing a grown man yelling at the staff to get them food in the middle of a storm down pour while in front of their kids was pathetic. Regardless the entire staff and resort is AMAZING. Ignore the haters on here
Lindsay
I'm a travel agent in the US and a destination specialist for Cabo San Lucas. I've been to Cancun before but was so honored to be a guest at this property. I'm glad I visited as I fell in love. From white sandy beaches, to restaurants, service and experiences this resort has it all. I highly recommend this property for a destination wedding, girls trip, romantic getaway, or family trip. You won't be let down. A 40 min drive from CUN airport this place has it all. The rooms are spacious, food was amazing, and the employees truly know how to deliver exceptional service.
Bhavna Hosakere
It’s disappointing to have to leave this review, especially given that just two years ago, I would have easily rated this hotel five stars.
**TL;DR:** The hotel has dramatically declined in quality, with limited and misleadingly advertised restaurant options, overpriced and poor-quality food and beverages, rundown rooms and amenities, and an overall vibe that falls far short of a five-star experience. I strongly recommend staying elsewhere; if you're already booked, dine at the other properties in Mayakoba instead.
Two years ago, we had a fantastic experience here. The rooms were beautiful, the staff warm and welcoming, the food was of high quality, and the value for money was excellent. Naturally, we were excited to return, but this time, we were met with disappointment on all fronts. The only redeeming feature was the friendly golf cart drivers.
**Limited Restaurant Options:** The hotel's website falsely advertises the dining options available. There are only two restaurants open for lunch, neither of which offers air conditioning—a surprising omission for a hotel of this caliber, especially in 33-degree weather.
**Overpriced, Low-Quality Food & Beverage:** The food quality has plummeted. Everything we tried at the beach restaurant was bland and barely edible, with prices that are simply outrageous. For example, we paid $8 for a cup of bad-tasting coffee.
**Run-Down Rooms and Amenities:** The condition of the rooms has noticeably deteriorated. Our TV was broken, paint was chipping, and the towels provided were dirty.
**Overall Experience and Value for Money:** having spent a fortune here per night, including taxes and fees, BEFORE any F&B! For this price, the experience should have been exceptional, let alone charging us an extra $25/day rental fee for a bike with a child wagon.
Sadly, this hotel no longer offers the luxury experience it once did.
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