Aria Resort and Casino

Andy Walker

We stayed at the Aria Resort and had a great experience. It was super easy to get to and in a perfect location — everything was within walking distance. The staff was friendly and welcoming throughout our stay. Our room was excellent: clean, modern, and super comfortable. The blackout curtains were a nice bonus, especially after a late night out. I’d highly recommend Aria to anyone looking for a smooth, upscale stay in Vegas.

Negan

This hotel was disappointing considering the price point. The pool had quite a few chairs with bird poop that had not been cleaned. The drinks at the pool were ridiculously priced and not made correctly. I order a strawberry daiquiri that was liquid ab no crushed ice and a beer which was $38. The room had a few curtains that were off the track so the curtains wouldn't close properly. The toilet seat was stained and needed to be replaced. The ac didn't work in my room. We had the temp set at 65 but it wasn't blowing cold air and the room was stuffy. The caulk around the tub was black and cracked in spots which is relatively easy to fix. The staff at the entrance points to the rooms were not friendly. Also why do we need our bags checked if we are entering the pool area? It just didn't feel like an upscale hotel and we were highly disappointed. The only plus was the bed which was extremely comfortable.

Aurélia Blankenship

We had a fabulous stay at Aria! Everything was perfect. The gym was absolutely incredible—hands down the best hotel gym I’ve ever been to. Our room was spacious and the view is unbeatable. The entire resort has fantastic options for dining and drinking, and we never had to wait for an elevator. We also loved the drinks at the lobby bar. Will definitely be back!

Oskar D'Guerra

Tough review... You would think a place like this is top notch at every level. Attention to detail, service, and experience. Sadly, that is not the case. Be prepared to pay top dollar for average at best. I was there for a conference. I work for an industry leader. I can tell you not a dollar was spared. However, what was delivered was sub-par. From food, to location, to service. With the exception of our company dinner (which was good) lunch and breakfasts were sub-par. The worst part was being constantly rushed by service staff to eat quickly even going as far as constantly ringing bells to annoyingly rush people to leave. Rooms are average, casino floor is average, lounges are average and entertainment is average. There are a number of casino hosts and promoters vying for people to go to in-house "clubs" which are converted restaurants with expensive $20+ cocktails. Overall, I wouldn't stay at Aria again even on someone else's dime. And if all of this isn't enough, by our third day at Aria's conference facilities our event basically turned into a super spreader event for flu, bronchitis, pneumonia, colds, you name it...and not a hygiene or sanitizer station in sight. Visit at your own expense (literally)

Karime Jordan

I am writing to formally express my dissatisfaction with the service I received during my recent stay at your hotel. I encountered multiple incidents left that me extremely disappointed. I arrived at your hotel on Thursday and was originally scheduled to come back Saturday. I called from my room to extend my stay for an additional night. First time I called they told me they were sold out so l began looking online for another room at a near by hotel. While looking online I noticed Aria had rooms available so I called front desk again and some other representative answered and let me know there was rooms available and said they would extend the stay but I had to go down stairs and get new set of keys and put card on file. My daughter and I walked down stairs to lobby to do as they told me to. While waiting in line at the front desk I stood inline for few minutes until the “gentlemen” behind the desk finished with previous customer, I approached a gentleman who responded rudely by stating, “I wasn’t ready for you; I didn’t call you, so please step back.” His tone and manner were unprofessional and disrespectful. All he could have said or done was greet me and say “I’ll be right with you”. Despite complying with his request to step back, I was then asked to return to the counter. I found his behavior unacceptable when he decided he was ready for me and I consequently refused his service. I didn’t want him to help me when he had just been disrespectful and rude to me and my daughter. I waited for someone else to call me only to be disrespected again by another employee Additionally, while I was checking out, a female staff member treated me with similar discourtesy. Despite explaining that I already had a room, I was instructed to come down to obtain new keys. During this interaction, I coughed briefly, and her response was not only dismissive but also rude, as she admonished me not to cough in her presence. I felt that this reaction was unwarranted and unprofessional, especially considering I was not directing my cough toward her. I told her if she was concerned about germs she was in the wrong business. Advised her to wear a mask if she was so concerned about germs and even told her manager to bring her a mask. I even told manager to go look at cameras. I wasn’t coughing towards her or in her face. I requested to speak with a manager to address these concerns, but the manager’s response was unclear and I couldn’t understand him due to him being soft spoken and Asian or unsure of his nationality. He merely stated that he would speak with the involved employees without offering any assistance or resolution. As a result, I felt compelled to end my stay and request a full refund, as I no longer wish to be associated with an establishment that tolerates such behavior. Your manager didn’t care to refund me my stay and I didn’t care to waste more of my time at your front desk. I trust that you will take this complaint seriously and address the issues raised to improve the customer service standards at your hotel.