Caesars Palace Las Vegas Hotel and Casino

Jess You

Absolutely Disgusted - Sewage on My Belongings and No Resolution Upon checking in, my husband used the shower, only to find it clogged, flooding the bathroom. We called the front desk, and maintenance arrived. The worker did his job, told us "all done," and left. When we re-entered the bathroom, we were horrified. The maintenance worker had apparently rinsed his tools in the sink, splashing sewage water all over the counter and, worst of all, directly into my open makeup bag (shown in the picture). The contents were contaminated. It was unsanitary, disrespectful, and utterly disgusting. I complained immediately. The front desk agent, while apologetic, oddly defended the worker by saying he was "from a different department." She offered to waive the resort fee and upgrade our room, stating it was the best she could do. While the upgraded room was nice, it doesn't replace expensive, personal items ruined by sewage. How could anyone think it's acceptable to rinse tools in a guest's sink next to their belongings? I was willing to leave it at that, assuming the staff had done their best. However, after checkout, I discovered you charged my card $90 for the very resort fees and late checkout that were promised as complimentary. I never received an email receipt as claimed. My multiple calls to resolve this have gone completely unanswered. So, to summarize: · Sewage-splashed personal property with no real resolution. · A broken financial promise, resulting in unauthorized charges. · Zero accountability or follow-up when trying to resolve it. This is unacceptable. The incident itself was a gross failure in staff training and respect for guest property. The billing issue and lack of communication afterward show a complete breakdown in customer care. I am beyond disappointed and would never recommend this hotel to anyone.

Dayana Withmory

The lobby staff is painfully slow, unhelpful, and frankly rude. From the moment we arrived, there was zero effort to make us feel welcome. No assistance, no empathy, no hospitality — everything was done with bad attitude and zero customer service skills. They charge for early check-in, yet nearby luxury hotels like Bellagio do not — and still manage to treat guests with far more respect. For a hotel of this reputation and price point, this is unacceptable. It’s the Christmas holiday season, yet there is absolutely no holiday spirit, warmth, or professionalism from the staff. The hotel feels completely overrated based on this experience alone. Customer service starts at the lobby. If the first interaction is this bad, it already ruins the stay — and I haven’t even seen the room yet. Based solely on the way we were treated, this property earns 1 star. Management seriously needs to retrain or replace front-desk staff. With this level of service, I will never choose to stay here again.

rachel fiskus

Caesars Palace is in a great location right in the center of the Strip, making it easy to get anywhere in Vegas. The casino is nice, lively, and has that classic Vegas energy. It’s definitely one of the nicer Caesars hotels the property is huge, well kept, and feels upscale without being over the top. There’s always something going on, whether it’s dining, shopping, or nightlife. And definitely get a Caesars Rewards card before you start gambling the perks, comps, and deals really do add up. A classic Vegas hotel with a prime location and a great overall experience.

Justin Mahoney

Another outstanding experience at Caesars Palace. Sarah at the front desk truly went above and beyond—she recovered my suite, moved me into the Signature area, and coordinated seamlessly with my host to make sure my comps were fully maintained. Everything was handled effortlessly and with a genuine, welcoming attitude. My host, Kitty (Kut), is also phenomenal—attentive, professional, and always on top of things. This level of personalized service is exactly why Caesars continues to be my go-to in Las Vegas. They make you feel valued, not processed.

pathik patel

We had an absolutely pleasant and memorable stay at Caesars Palace in Las Vegas. From the moment we arrived, everything exceeded our expectations. The hotel feels clean, modern, and very well maintained, giving a luxury experience throughout the stay. Our hotel room was amazing—spacious, beautifully designed, and felt new and fresh. The bed was extremely comfortable, and the overall cleanliness was excellent. One of the highlights was the incredible view from the room, especially overlooking the swimming pool area, which looked stunning both during the day and at night. Waking up to that view made the stay even more special. The swimming pool area itself is fantastic—large, well-kept, and perfect for relaxing after a long day in Vegas. The atmosphere around the pools is lively yet relaxing, and it truly feels like a resort experience. Everything at Caesars Palace is well organized, from check-in to amenities. The staff were friendly and helpful, and the entire property has a high-end, luxurious feel while still being comfortable and welcoming. Overall, this was a 5-star experience in every way. If you’re looking for a clean, modern hotel with beautiful rooms, great views, and a resort-style pool, Caesars Palace is an excellent choice. We would absolutely stay here again and highly recommend it to anyone visiting Las Vegas! 🌟