The Cosmopolitan of Las Vegas

Sean Martin

Don’t bother with this nightmare now that MGM owns it. Elevators would randomly not recognize keys for guests. Tubs aren’t wiped down (unless you keep the lights on then no water rings from previous occupants drinks, soaps, hair, etc) Outdoor furniture has a mess of burn holes and numerous stains. Worked with guest services for months to get the room and extras for an anniversary trip, and got nothing to show for it but excuse after excuse as to why Cosmo just couldn’t do what they said. Don’t try to pay in full in advance either, their email system will never send out the link no matter how many times you call months ahead. Did early check in at 1230, was told the particular room/tower/requests were good and just needed for it to be cleaned. The room and confirmations meant nothing as I was given a different room and tower 3 hours later (30 mins after check in and had to do two times in the check in lines which were 30+ min waits each). The farthest “fountain view” of a large parking garage below with Bellgio AC units full blast. This place doesn’t care anymore about your time or what it has become, just a glorified mall. Won’t be spending another dime here or probably any other MGM property on my trip. Edit: at check out, staff tried denying my reservation held food & drink credits for five minutes until after asking to check again three times, oh finally it’s there. 2021, great place to stay where your stay was important. 2025, go to another amazing non MGM spot in LV and enjoy your time in the city and surrounding area!

William Stone

Booked a fountain view balcony suite for our 4th Vegas tripe & wedding, flew 1st with Virgin which was magical - booked the Cosmo as had read amazing things about it & walked it a few times! We arrived at 2pm and were told to wait with luggage in the bar for an email as they prepared our room. Several visits to the desk & finally at 6:30pm the staff nonchalantly replies - “yes your room’s ready” but no email, no attempt at making our wait more comfortable - simply being told that it’s our fault for booking one of the exclusive rooms, so they need time to “make it perfect for us” 52nd floor, the view was stunning & the suite was spacious - worth the cost. Unfortunately the room cannot have been cleaned in several months, absolutely disgusting. Grime in the shower, hairs stuck to the shower tiles & floor, all cupboard shelves had both dust & dirt on them. The complimentary fridge had old sticky drink spilled over all shelves. Luckily we’d brought a large pack of cleaning wipes, it took ~20 to clean the bathroom until we weren’t seeing thick black sludge being brought off the floor and sink. The sink drain was broken, fixed it myself because I figured 4.5hrs to be given a dirty room having been up for 26 hours didn’t bode well for a plumber! The sofas in the living space were very comfy and spacious, well worth paying for the larger space. The room booking confirmation came with daily dining credit, no record of this at reception. All staff were very friendly and polite with the exception of the check in kiosks (they must be beaten down at this point) The hotel is drastically understaffed with dirty rooms posing still as a “luxury 5star strip resort” A lack of required staff, dirty room, broken plumbing & broken check in procedures made this the worst hotel experience of our lives, not to mention the ~$65 resort fees. Be aware this is not a luxury resort, and not worth anywhere near what it charges.

Justin

Stayed here about a year ago but we had an amazing time staying for our friends 40th birthday. When you first walk in to the check in counter it smells pleasant and looks incredible. We made sure to stop by the hidden pizza spot and it was so good, glad we went. The food court is cool too, plenty of quick options to choose from. Unfortunately we didn’t have time to make reservations at any of the nicer restaurants but we definitely will next time. The actual casino portion, all the dealers were super pleasant and funny to be around at least at the tables we went to. Normal bartenders that roam around for you to order from at the tables and slots. We had a great time gambling with our friends. It’s conveniently located as well close to and attached to other very nice hotels so walking around is easy. Unfortunately I didn’t take any photos while we were in the hotel on the Vegas trip lol but Would absolutely stay here again!

Henry Vargas

Wish our second stay had been like the first (2023) but sadly it wasn’t. Our initial room was very dirty and shower was not cleaned. After addressing the issues with the front desk we were given a new room with the most disgusting shower head I’ve ever seen in my life!! Brian with management finally made it right with a cleaner room. The beds dipped making sleep horrible. Room service failed to clean the room one day. Nightstand light was haunted as it turned on and off as it pleased. Our dining credit was increased and parking fees waved so we appreciated that. In room breakfast was delicious and very well presented. This will be the last time we stay at the Cosmo. Chelsea tower is the more quieter of the two towers. Good luck to who ever decides to stay here. 😬

maria faraz

The Cosmopolitan of Las Vegas I have mixed feelings about this place because even though it's gigantic, and there are parts that are pretty, the customer service was just fine. Nothing very warm or welcoming. The biggest flex of this place is that it's big-- literally that's it. Going to different hotels in different countries, especially the middle east, this pales in comparison. We were here for a work convention, and although it was impressive, I feel like for how much the room and the place is, they should have more amenities. They had two queens in a room with no option of a couch with a pullout, and I feel like they should at least have a rollaway bed option, but they don't have that either. I took all the things out of the mini fridge and put them on top of the fridge, so that my children wouldn't ask for them since we bought a lot of snacks before we even came. I was immediately charged for all of the items that were taken out of the fridge. Thankfully, I was able to call, and they were able to come up and check that nothing was consumed before giving a refund. So just be aware that there's sensors in the mini fridge that charges if you pick up something in there. I wanted to give the guy who came and filled up our mini fridge a shout out because he was fantastic. I was stressed out with young children in the room while waiting for our convention to start and he was so nice to them and talked very kindly to them and made us feel at ease. I regret not writing down his name but he was so great. He made us feel more welcome than the receptionist did, so that's saying something.