Avanti Palms Resort and Conference Centre

Mya Jordan

What I appreciated most about this hotel was its excellent location. It is only five minutes from Universal Studios and surrounded by numerous shopping centers, restaurants, and gift shops. Whether turning left or right from the property, there were plenty of options within walking distance, which was very convenient. Parking was also plentiful and easily accessible. Inside the room, the air-conditioning worked consistently well, there was always hot water, and fresh towels were provided daily, which I found to be a positive aspect of my stay. However, there were several downsides. While the elevator and staircase were not excessively dirty, they were not well-maintained and could use more frequent cleaning. The property overall looked outdated, almost as if it had once been an apartment complex converted into a hotel. Although my room was spacious, I did not feel comfortable enough to walk barefoot, which is unusual for me during hotel stays. The floor and walls did not feel clean, and I even noticed mold on the wall. The in-room phone had buttons that barely worked, and when I tried calling the hotel from my personal phone, I was placed on hold for over an hour. Only calls made directly from the room phone were answered promptly. Additionally, I requested housekeeping service, but when I returned, the room had not been cleaned. Instead, housekeeping left fresh sheets for me to change myself, which I found unacceptable. The television remote was outdated and did not function properly. Overall, it seemed as though most of the hotel’s effort and investment went into the lobby’s appearance, while the actual rooms and hallways were neglected. The carpets in the hallways were especially dirty and in need of thorough cleaning. In summary, I would only recommend this hotel to budget-conscious travelers looking for a short overnight stay or a quick stopover. For longer stays or those seeking comfort, cleanliness, and reliable service, I would not recommend this property.

Kecia Kelly

Everyone was very nice and helpful. The rooms were great but my only complaint is that our door lock didn't work but we just parked our scooters by the adjoining door and the entrance door. My sister's first room television didn't work and they had to switch her out. But they did all this with pleasant understanding. Would we stay there again? Most definitely. The location was good to Universal Studios. We were able to ride our scooters to the park.

deltrinisha roberts

This resort looks nothing like the pictures, so don't be fooled. The inside lobby is nice, but the rooms are not as they seem. The bathrooms need to be renovated. Our bathroom had an old tub that needed to be replaced. I had caulk all around it, and the floors needed to be deep cleaned. Housekeeping does not clean your rooms daily like any other normal resort or hotel. You have to give them a 24-hour notice for them to clean and take out the trash. I had to take out our trash, and when housekeeping did come in to clean, they only replaced the towels and washcloths. Our beds weren't made at all. It is also supposed to be quiet time between the hours of 10 pm and 6 am. I was awakened to loud kids at 4 am. Overall, this resort is overrated and overpriced.

shelton davis

BED BUGS!!!!! I ordered a room for 1 night on June 22. The moment we walked into the room My wife always checks the beds to ensure they are clean and don't have bed bugs. While she was checking the beds, I went to the restroom to find the water in the toilet was filled to the brim and clogged. 2 seconds after I walk into the bathroom she tells me "we're leaving they have bed bugs". So we grabbed our bags and went back to the front desk. Told them the situation very discreetly because we didn't want to cause a scene. The "manager" that night was very rude. Short white guy with glasses said we would get a refund in 3-5 business days. I asked several times if I needed to sign anything and confirmed I would get a refund. He said yes, I marked you as a early checkout. Long story long, I still haven't received my refund, I've called 3 times and requested a manger. Only this last time was I successful in reaching one, just to hear she would have to investigate because the manager that night marked my stay as complete. Still haven't heard back from anyone. Do not recommend! Very dirty, has Bed Bugs, and awful Customer service. I am a Wyndham Timeshare owner as well. And this is will definitely be reported on my yearly meeting. Very disappointing.

Samantha Steighner

Severely understaffed and the rooms are stained and have leaky ceilings in the bathrooms. The drains are clogged and the entire hotel is humid on the inside. There are motel style rooms but they charge a “resort fee” and there’s only one person working the front desk even if there’s people on a line out the door