Baron Palace Sahl Hasheesh

Ostos Saleh

My stay at Baron Palace Sahl Hasheesh was truly exceptional! The rooms are spacious, spotless, and offer breathtaking sea views. The food is diverse and delicious, with top-quality ingredients and excellent service. The drinks are always refreshing, whether at the bar, pool, or beach. The staff are incredibly friendly, professional, and always ready to assist with a smile. A special thank you to Mr. Michael at reception for his outstanding hospitality and professionalism. His warm welcome made my stay even more enjoyable. I highly recommend this hotel for anyone seeking luxury, comfort, and world-class service!

nader gamal

I had an amazing stay at Baron Palace Sahl Hasheesh. The hotel is simply stunning with its beautiful design and perfect location by the beach. The staff was incredibly friendly, and the service exceeded my expectations. The rooms were spacious, comfortable, and offered breathtaking views. The facilities, including the pools, spa, and restaurants, were top-notch. I especially want to thank Michael at the reception for his outstanding hospitality. He was always helpful and made my check-in process smooth and easy. I highly recommend this hotel for anyone looking for a luxurious and relaxing getaway!

ahmed ayad

The hotel was perfect in every sense of the word. The hospitality exceeded our expectations, and the food was a wonderful reflection of the high standards expected from a five-star establishment. Our room was luxurious, and most of the staff were professional. The kids' zone was fantastic; however, I would suggest increasing the playing options for the children by adding some water games.; the only comment that I have is for increasing the playing options for the kids by adding some aqua game

Marijus Mazuraitis

I’ve stayed at this hotel three times, and it’s really disappointing to see how it’s declining. On this visit, my experience was far from what I expected. I had several issues during my stay. First, I was disappointed that the GM didn’t reach out to me after I sent my concerns. Instead, I was sent the head of culinary to discuss my experience, which seemed odd as my issues had nothing to do with food. It felt like my concerns were not taken seriously. If I were the manager, I would have immediately acknowledged the issue and sent someone on my behalf to listen to the guest’s concerns. Additionally, I had problems with my room. Many of the electrical outlets were not working, and when I requested a multiple charger, they brought one from the “stone age” that didn’t work. Afterward, they provided a new one, but the cable was incredibly short. Also, the water temperature in the shower was inconsistent—sometimes the hot water would hit me so hard it could have caused burns. When I asked to see other rooms upon arrival, they showed me a dirty room, which made me uncomfortable, so I decided not to consider any upgrades. I had dinner in the Italian restaurant, and it was a disaster. The food was terrible, and we waited for an hour before it arrived. Despite these issues, I want to acknowledge that the rest of the staff, especially at the bars and restaurants, were doing their best. They were friendly and helpful, and I have no complaints about them. It’s really sad to see how the hotel has changed. I’ve recommended this hotel to several people in the past, but after this visit, I’m not sure I will again. Me reply: Dear Mr. Osama Ali, Thank you for your response. However, I must express my disappointment that despite my repeated attempts to reach out directly to you, I have yet to receive a response. It is disheartening to note that even during my stay, I didn’t receive a simple greeting or acknowledgment from you, especially considering my efforts to communicate with you. While I understand that your team, including the Front Office Manager and Food and Beverage Manager, took the time to inquire about my experience, I believe there has been some miscommunication regarding the focus of my concerns. Our primary issue was not related to culinary matters, so it feels somewhat misplaced that the Director of Culinary was involved in addressing our feedback. I would like to stress that I am in no way undermining the hard work of your staff, who I believe are doing their best. However, as the General Manager, I feel it is crucial for you to take a more hands-on approach to guest relations. A personal greeting or an honest conversation could have greatly enhanced the experience and helped to resolve any issues promptly. In hospitality, it’s not just about meeting the expectations of your guests but also about making them feel heard and valued. Unfortunately, this was something we felt was lacking during our stay. I hope that this feedback helps you reconsider your approach to guest interaction, as a genuine connection can go a long way in making clients feel truly valued.

Erica Francisco

This is one of the best hotels I've ever visited. The facilities, foods, especially the hotel is such a perfect. All the people I encountered here are so generous and very accommodating. There are a lot of choices when it comes to foods. Asian, Mexican, Oriental, Mikado, Italian Restaurant. Surely we will visit again. Such a magical place✨ Thank you for such a lovely and warm welcome! See yah again soon! LOVE LOTS!🫶