Overview
Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this ...
Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this magnificent all-inclusive sanctuary is the perfect choice for an unforgettable romantic escape. Chic rooms and divine dining options can also be expected, helping to ensure that every comfort you could possibly wish for is close at hand during a fabulous holiday in the vibrant resort of Cancun.
How far is the nearest beach?
The Pyramid Cancun is located next to the beach.
Distance from resort centre
The hotel is close to a range of shops, bars and restaurants.
Distance from the airport
Cancun International Airport is approximately 16km away from The Pyramid Cancun.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Parking]( "Parking")
Parking
![Spa]( "Spa")
Spa
![Adults-Only]( "Adults-Only Areas")
Adults-Only
![For Families]( "Family-Friendly")
For Families
Pyramid Standard
- King-size bed or 2 double beds
- Bathroom with amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks and snacks)
- Bathrobes and slippers (upon request)
- Hairdryer
- Iron and ironing board
- Safe
Pyramid Junior Suite
- Plunge pool (subject to availability)
- King-size bed or 2 double beds
- Bathroom with amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks and snacks)
- Bathrobes and slippers (upon request)
- Hairdryer
- Iron and ironing board
- Safe
Pyramid Master Suite
- Jacuzzi or plunge pool (subject to availability)
- King-size bed or 2 double beds
- Bathroom with amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks and snacks)
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- Safe
Sian Ka’an Standard (Adults-Only)
- Sian Ka’an benefits (including special discounts in the spa and restaurants, and access to exclusive zones and beach clubs)
- King-size bed or 2 double beds
- Bathroom with amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks and snacks)
- Espresso coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- Safe
- Turndown service
Sian Ka’an Master Suite (Adults-Only)
- Sian Ka’an benefits (including special discounts in the spa and restaurants, and access to exclusive zones and beach clubs)
- Jacuzzi (subject to availability)
- King-size bed or 2 double beds
- Bathroom with amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks and snacks)
- Espresso coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- Safe
- Turndown service
Facilities
- Swimming pools
- Restaurants
- Bars
- Beach clubs
- Gym
- Spa
- Adults-only zones (including restaurants, bars, beach clubs and relaxation areas)
- Tennis and multi-purpose court
- Beach and pool volleyball
- Beach soccer
- Tightrope
- Archery
- Yoga
- Pilates
- Zumba
- Aqua aerobics
- Pool contests
- Mega Jenga
- DJ sessions
- Evening entertainment (including live bands, themed parties and entertainment at the Atrium and Oasis Arena)
- Adults-only entertainment
- Parking
- 24-hour reception
- Currency exchange
- Laundry service (local charge)
- Babysitting service (local charge)
- Meeting rooms and facilities
- Wedding and honeymoon services
*Please note that charges may apply to some activities and for the use of some facilities.
All-Inclusive
The Pyramid Cancun is an all-inclusive luxury resort with adult-only exclusive areas. There is great diversity of all-inclusive culinary options: gourmet restaurants, Mexican, Italian, Japanese, international, seafood, sushi, and snacks.
The programme generally consists of breakfast, lunch and dinner, served in a variety of restaurants. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Careyes
- Gourmet cuisine
- Serves dinner
- Reservations required
The White Box
- Mediterranean gastrobar
- Serves lunch and dinner
Sakura
- Japanese-Peruvian fusion
- Serves dinner
- Reservations required
- Adults-only
Cocoa
- Restaurant and beach club
- Serves breakfast and lunch, à la carte
- Seafood and grill
- Adults-only
Bites
- Located in Market Place Food Hall
- American cuisine
- Serves lunch
Maki Taco
- Located in Market Place Food Hall
- Mexican-Japanese fusion cuisine
- Serves lunch and dinner
Le Buffet
- Located in Market Place Food Hall
- Serves breakfast, lunch and dinner, buffet style
Bites Tatish
- American cuisine
- Serves lunch and snacks
Maria Bonita
- Mexican cuisine
- Serves dinner
Dos Lunas
- Italian cuisine
- Serves dinner
- Reservations required
Bahia
- Steakhouse
- Serves dinner
- Reservations required
Hacienda Sarape
- Mexican cuisine
- Serves lunch and dinner
Akeru
- Mexican-Asian fusion cuisine
- Serves dinner
Tun Kul
- Food hall buffet
- Serves breakfast, lunch and dinner
Il Forno Dos Lunas
- Italian trattoria
- Serves lunch
La Placita
- Serves fast food at lunch and dinner (including burgers, chicken, tacos, tortas and pizza)
Hippie Chic
- Snacks station by the sea
- Serves ceviche, pizza, burgers and ice cream at lunchtime
La Trattoria
- Italian trattoria
- Serves lunch and dinner
Tatish
- Serves breakfast, lunch and dinner, buffet style
Benazuza
- Molecular cuisine
- Serves dinner
- Reservations required
- Adults-only
- Included for Sian Ka’an guests (local charge for Pyramid guests)
The Black Sens
- Dark experience
- Serves dinner
- Reservations required
- Adults-only
- Included for Sian Ka’an guests (local charge for Pyramid guests)
Le Petit Chef
- Culinary demonstration on your table
- Serves dinner
- Reservations required
- (Local charge)
Miramar
- Restaurant and beach club
- Seafood and grill specialties
- Serves lunch
- (Local charge)
Sian Ka’an Beach Club & Spa
- Serves wraps and snacks
- Adults-only
- Exclusively for Sian Ka’an guests
The Pyramid Beach Club
24-hour room service is available (local charge, included for Sian Ka’an guests).
Up to 65% off
Up to 65% off
Up to 65% off. All savings are already applied to the prices shown when travelling between 12th December 2024 - 23rd December 2025 **Blackout Dates Apply
3.9
Google reviews (6341)
Jewell Maul
Just got back this place is wonderful! Anyone complaining about towels, room service, mini bar you need to know each pyramid has a concierge that sit 24 hours a day to wait on you! All u have to do is phone them or walk down to them they are literally feet away from your room. Ask them for anything and they will make it happen! We asked for more drinks and towels and they brought them shortly. Anyone that needs help and isn’t getting it isn’t using the resources. This place is wonderful!
Majid Khan
Our room was in despicable condition. Extremely dirty and the sheets were stained as well as the pillow cases. The washroom was also in a bad state, in particular the stains in the tub.
The food was mediocre at best. I think out of my 7 day stay; I had a warm meal once. You can tell a lot of it was stale.
The staff at the front desk also weren’t very helpful. When asking questions, felt as if they were trying to provide two word answers as to be done with the conversation. Not very professional at all. The bag check gentlemen at the front were the worst to deal with in terms of professionalism.
This was the seventh time I have attended your resort and will be my very last time. Your service has gone completely downhill. After speaking to numerous guests at the hotel I can assure you that the sentiment was well recognized by them as well. A lot of angry and frustrated guests. I also observed cockroaches in the hotel room. This is unacceptable especially for what you charge and seeing how your pricing has gone through the roof over the years. Not happy at all; a wasted vacation.
katherine cordero
I went in may 2024 with my family and we all got food poisoning on day 2!. The staff is really friendly however oscar the night manager is not accommodating nor he’s understanding. He tried to blame us for the food poisoning talking about food safety when I have my food handlers. He really didn’t want to hear nothing and all I was asking was for a specific soup for my diabetic mom who wasn’t able to come out of her room the entire day. He made it so aggravated for me mind you I was clearly sick. Also if you are going for the restaurants don’t bother cuz on top of the fact that you have to reserve when you get there, most of them don’t even have space so you will most likely eat at the buffet. The only reason we were able to try most of the restaurants was because of the afternoon manager, he made some exceptions that the regular staff didn’t want to make. Please ensure you take the pyramid otherwise your reserve won’t even include some restaurants and they don’t tell you this until you’re there. The check in was also so confusing as they didn’t know which bags were ours we ended up leaving a bag and had to go back down to get it because it was in a completely different place. Food wise the best thing was the chicken tenders that you can eat all day by the pools. The restaurant food weren’t that great except the sushi one which is where we all got sick on day 2. This resort needs to learn more about hospitality especially those that work in the offices and are managers. We went to Benazuna and black sens which was an experience. In Sakura we got sick.
Anton Sorkin
This place is a complete scam. Their suites have terrible views with cheap plastic furniture, the rooms stink of paint, the beach is constantly dirty, the staff was rude and useless, and their management is incompetent. The “third party” shuttle arrived 2-hours late (not included, fyi) and on their “private beaches,” you have to pay for cabanas every day. You’re going to spend more time arguing with the management than relaxing. Enjoy!
(Never mind dealing with Mexican customs that abuse their position by charging you hundreds of dollars for every little item you’re “not allowed” to bring.)
Siavash Khosravi
This hotel is absolutely not recommended.
We have been staying here for two days, and the website claims there are 24 restaurants. However, most of the time when we try to go to one, they tell us it’s fully booked, and we have to wait for three hours, even though the restaurant is not full and there are empty tables.
The management here is incredibly poor. The staff often say there is no availability or that we have to wait for hours, just to avoid doing their job.
Water is leaking from the ceiling in our room, and it’s not very clean either.
This hotel is definitely not a 5-star property. It suffers from severe management issues, and the staff are extremely rude.
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