Overview
Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this ...
Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this magnificent all-inclusive sanctuary is the perfect choice for an unforgettable romantic escape. Chic rooms and divine dining options can also be expected, helping to ensure that every comfort you could possibly wish for is close at hand during a fabulous holiday in the vibrant resort of Cancun.
How far is the nearest beach?
The Pyramid Cancun is located next to the beach.
Distance from resort centre
The hotel is close to a range of shops, bars and restaurants.
Distance from the airport
Cancun International Airport is approximately 16km away from The Pyramid Cancun.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Parking]( "Parking")
Parking
![Spa]( "Spa")
Spa
![Adults-Only]( "Adults-Only Areas")
Adults-Only
![For Families]( "Family-Friendly")
For Families
Pyramid Standard
- King-size bed or 2 double beds
- Bathroom with amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks and snacks)
- Bathrobes and slippers (upon request)
- Hairdryer
- Iron and ironing board
- Safe
Pyramid Junior Suite
- Plunge pool (subject to availability)
- King-size bed or 2 double beds
- Bathroom with amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks and snacks)
- Bathrobes and slippers (upon request)
- Hairdryer
- Iron and ironing board
- Safe
Pyramid Master Suite
- Jacuzzi or plunge pool (subject to availability)
- King-size bed or 2 double beds
- Bathroom with amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks and snacks)
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- Safe
Sian Ka’an Standard (Adults-Only)
- Sian Ka’an benefits (including special discounts in the spa and restaurants, and access to exclusive zones and beach clubs)
- King-size bed or 2 double beds
- Bathroom with amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks and snacks)
- Espresso coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- Safe
- Turndown service
Sian Ka’an Master Suite (Adults-Only)
- Sian Ka’an benefits (including special discounts in the spa and restaurants, and access to exclusive zones and beach clubs)
- Jacuzzi (subject to availability)
- King-size bed or 2 double beds
- Bathroom with amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks and snacks)
- Espresso coffee maker
- Bathrobes and slippers
- Hairdryer
- Iron and ironing board
- Safe
- Turndown service
Facilities
- Swimming pools
- Restaurants
- Bars
- Beach clubs
- Gym
- Spa
- Adults-only zones (including restaurants, bars, beach clubs and relaxation areas)
- Tennis and multi-purpose court
- Beach and pool volleyball
- Beach soccer
- Tightrope
- Archery
- Yoga
- Pilates
- Zumba
- Aqua aerobics
- Pool contests
- Mega Jenga
- DJ sessions
- Evening entertainment (including live bands, themed parties and entertainment at the Atrium and Oasis Arena)
- Adults-only entertainment
- Parking
- 24-hour reception
- Currency exchange
- Laundry service (local charge)
- Babysitting service (local charge)
- Meeting rooms and facilities
- Wedding and honeymoon services
*Please note that charges may apply to some activities and for the use of some facilities.
All-Inclusive
The Pyramid Cancun is an all-inclusive luxury resort with adult-only exclusive areas. There is great diversity of all-inclusive culinary options: gourmet restaurants, Mexican, Italian, Japanese, international, seafood, sushi, and snacks.
The programme generally consists of breakfast, lunch and dinner, served in a variety of restaurants. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Careyes
- Gourmet cuisine
- Serves dinner
- Reservations required
The White Box
- Mediterranean gastrobar
- Serves lunch and dinner
Sakura
- Japanese-Peruvian fusion
- Serves dinner
- Reservations required
- Adults-only
Cocoa
- Restaurant and beach club
- Serves breakfast and lunch, à la carte
- Seafood and grill
- Adults-only
Bites
- Located in Market Place Food Hall
- American cuisine
- Serves lunch
Maki Taco
- Located in Market Place Food Hall
- Mexican-Japanese fusion cuisine
- Serves lunch and dinner
Le Buffet
- Located in Market Place Food Hall
- Serves breakfast, lunch and dinner, buffet style
Bites Tatish
- American cuisine
- Serves lunch and snacks
Maria Bonita
- Mexican cuisine
- Serves dinner
Dos Lunas
- Italian cuisine
- Serves dinner
- Reservations required
Bahia
- Steakhouse
- Serves dinner
- Reservations required
Hacienda Sarape
- Mexican cuisine
- Serves lunch and dinner
Akeru
- Mexican-Asian fusion cuisine
- Serves dinner
Tun Kul
- Food hall buffet
- Serves breakfast, lunch and dinner
Il Forno Dos Lunas
- Italian trattoria
- Serves lunch
La Placita
- Serves fast food at lunch and dinner (including burgers, chicken, tacos, tortas and pizza)
Hippie Chic
- Snacks station by the sea
- Serves ceviche, pizza, burgers and ice cream at lunchtime
La Trattoria
- Italian trattoria
- Serves lunch and dinner
Tatish
- Serves breakfast, lunch and dinner, buffet style
Benazuza
- Molecular cuisine
- Serves dinner
- Reservations required
- Adults-only
- Included for Sian Ka’an guests (local charge for Pyramid guests)
The Black Sens
- Dark experience
- Serves dinner
- Reservations required
- Adults-only
- Included for Sian Ka’an guests (local charge for Pyramid guests)
Le Petit Chef
- Culinary demonstration on your table
- Serves dinner
- Reservations required
- (Local charge)
Miramar
- Restaurant and beach club
- Seafood and grill specialties
- Serves lunch
- (Local charge)
Sian Ka’an Beach Club & Spa
- Serves wraps and snacks
- Adults-only
- Exclusively for Sian Ka’an guests
The Pyramid Beach Club
24-hour room service is available (local charge, included for Sian Ka’an guests).
Up to 65% Off and Free Room Upgrade to Pyramid Junior Suite *
Up to 65% Off and Free Room Upgrade to Pyramid Junior Suite *
*Up to 65% off & Free Room Upgrade from Pyramid Standard to Pyramid Junior Suite when you travel between 1st May 2025 - 31st October 2025. The saving is already applied to the price shown, and the upgrade offer is applicable where UPGRADE is stated in the room name. **Blackout Dates Apply
3.9
Google reviews (6388)
Keisha Sean Waites
Subject: Disappointing Stay at Pyramid Grand Oasis - Urgent Improvements Needed
I am writing to express my extreme dissatisfaction with my recent stay at your property.
The check-in process was incredibly poor. The front desk manager was rude and unhelpful, making what should have been a simple check-in unnecessarily difficult. After flying from the United States and taking five vacation days, my family and I were left with very few options. We spent over two hours trying to check in and had to ask multiple times to extend our stay, but received no assistance. When we approached the VIP pyramid desk for help, we were completely ignored. Moreover, when requesting a contact number for reservations, we were told that no numbers were available.
In addition to the frustrating service, the condition of the room was unacceptable. The toilet in our room did not flush (4474-S) and continued to run all night. While it was eventually repaired, it remained noisy, disturbing our rest. The air conditioning unit was outdated and excessively loud. The shower was poorly designed, spraying water everywhere, and the drain was clogged, making it a frustrating experience. To top it off, the room had a strong, unpleasant mildew smell.
We were also disturbed by the noise coming from a connecting room, where a large party of youth was playing loud music and engaging in inappropriate activities on the patio. This continued late into the night, preventing us from getting any rest. Additionally, no one informed us in advance that we would be placed in a connecting room with such a group.
Given these numerous issues, I strongly recommend the following improvements:
Management and Customer Service: The front desk and management staff need significant retraining. It is unacceptable to treat guests with such disrespect, especially after traveling long distances.
Room Upgrades and Maintenance: The rooms are outdated and in need of renovation. Toilets, fixtures, and air conditioning units should be checked and replaced if necessary. Toilets and showers should be fully functional before guests check in.
Guest Assignments: Families should not be placed in connecting rooms with large, disruptive groups. This creates a highly uncomfortable experience for those seeking a peaceful stay.
Room Inspections: Regular checks should be conducted for mold, mildew, and moisture buildup in rooms. Additionally, cleaning staff should ensure that all fixtures are in proper working order before guest check-in.
Integrity and Transparency: Please honor your advertised rates, especially for international travelers, and ensure your promotions are accurate and clearly communicated.
We were fortunate to spend our last night at the nearby Wyndham, where we were treated with the respect and service we had expected at the Pyramid Grand Oasis. This experience has left us disappointed and shocked by the poor experience.
I hope this feedback will prompt the necessary improvements to ensure a better experience for future guests.
Kathryn Kelly
Spent 6 nights at this gorgeous resort! Staff was absolutely amazing. The pools sparkled and the grounds were lavishly green! All areas of the resort were well kept and very clean! Night shows were overly entertaining! I highly recommend this resort to anyone traveling to Cancun. I will definitely be back.
mathew williamson
My all time favorite vacation stay. The staff was fantastic. The food was fantastic. The atmosphere was fantastic. My only 2 complaints..#1 Some college kids started coming and acting rowdy. Luckily it was 2 days before we left so it didn't affect our fun. #2 watch the vendors on the beach. All were nice and respectful but half were selling drugs.
Other then that I felt completely safe. Very strong police presence everywhere
Teri Simone
We booked at Sian Ka'an which is supposed to be adults only all inclusive, but operates out of the pyramid where it seems all other resorts operate out of (very strange). There are children all over the resort, and we are not sure what the adult portion is supposed to be?
The room was fine but bathtub was stained and cracked. Overall property is dated and in need of a deep clean.
We stayed in the main pyramid building and the noise was so loud all night from partying we could barely sleep. The main building has a night club and atrium and the sound carries up to the rooms.
Staff were rude, we asked for a cold area to sit as we were feeling unwell from the heat, and had eyes rolled at us and were told we could sit in the corner where we had checked in. Additionally, it seems that not much is included in the all inclusive and restaurants have additional charges? Except for the buffet and an Italian option.
Pool chairs were nonexistent if you didn't put a towel down by 8 am.
Thankfully we only stayed here for one night (which was planned) but we would not return.
M.G industries M.G industries
Below is a respectful and professional 2-star review for The Pyramid Cancún based on your experience:
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**2-Star Review: Disappointing Experience at The Pyramid Cancún**
We were disappointed with our stay at The Pyramid Cancún due to several issues with the services and property. Pool seating was challenging, with some guests being disrespectful and taking seating with no one around .,
the paid upgrade bracelets offered minimal benefits, granting access to only one buffet. The lines for food were excessively long, and the bathrooms were not very clean, though this seemed due to the high volume of guests.
Our initial room was below expectations, requiring an upgrade. After upgrading, we were pleased with the new room. The staff worked extremely hard and were happy to accommodate us to the best of their abilities, which we appreciated. However, it seems the resort is overcrowded, and the amenities and infrastructure struggle to accommodate the number of guests. This impacted our overall experience significantly.
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