Caesar Palace Aqua Park Resort

Salima Rahman

Firstly, me and my family were skeptical of coming to this hotel because of the reviews.. There were many negative comments and feedback given from their personal experiences... After me and my family went, I can proudly say this was a surreal experience! The staff were excellent and so was the catering. I asked about it and they told me there was new management fro the start of December 2024 and I can already see the improvements they have made from their service quality to their customer service.. The food was excellent, I had younger children with me and we all ate well and enjoyed the meals. The water park was excellent and an amazing activity to do. They went out of their way to make sure we were safe all the time, both inside and outside of the hotel. I recommend everyone to go here at least once!! Beautiful area, family inclusive, safe!! Thank you to everyone who made our trip memorable

khadija ahmed

amazing hotel!! staff and entertainment were all fab!! the pool was amazing and the room service was excellent! the food was very nice and every meal was inclusive for our large family! any requests we had were immediately seen to. EVERYONE needs to go here at least once for a luxurious experience!! thank you to all the staff for taking such good care of us.. couldn’t have asked for a better experience!

tara lister

AMAZING. So firstly I don't want to take away other people's experience of this hotel as I whole heartedly believe they were all true BUT please reconsider returning if you had a bad time. The hotel has been recently taken over and by God what a change, not just asthetically but a complete staff change. As you look at the hotel from the front we were in the little part to the right as the big part is having a complete renovation. This did not impact our holiday 1 bit. In fact if we walked anywhere near where someone was working they'd stop and carry on once we walked past. They were also renovating rooms in the part we stayed but we didn't even know they were there. When I say renovating I mean they have ripped everything out and starting with a blank canvas. The swim up rooms have been completely emptied and were having all new electrics installed and new furniture, we saw brand new mattresses being put in the rooms too. Now for the exceptional part. We were met at reception with a welcome drink and the most pleasant receptionist I've ever come across. We didn't check in at the desk we were sat on the really comfy sofas, relaxed and ready for our holiday. Our cases were loaded onto the trolley and taken to the rooms for us. ROOM Our room was spotlessly clean. The 1st thing i try is the bed and it did not disappoint it's on par with a premier inn mattress ❤️ plenty of room for us the pull out sofa bed was also very very comfy and Who doesn't love bed art we had crocodiles, octopus, elephant, monkey the list goes on ❤️ FOOD we arrived after tea but they offer a late supper and what a treat we had. Fresh bread, warm and extremely tasty food with plenty of choice. As the holiday went on the food was never repeated. It was hot, tasty, full of flavour and freshly cooked at every meal time, a lot of it you see them preparing fresh. I personally love that. The poolside restaurant does fresh pizzas in the pizza oven, chicken shawarma, fresh homemade beef burgers or chicken burgers and boy they didn't disappoint. The food is spectacular. You can even order your food and take it back to the pool side but we preferred to sit and enjoy the service which was superb. ALCOHOL We all like a drink on holiday and the cocktails are gorgeous, don't order loads at once you really don't need to, when your drink is nearly empty they're there filling it up. Local spirits are strong, they use cans of Stella for lager it's fresh and tastes lovely and isn't flat. POOLS/BEACH The hotel itself is big and the pools and slides are brilliant. This is a great family place you don't need to leave the hotel if you don't want to. The private beach is gorgeous. The sea is very shallow and you can walk quite far and the water is still only to your knees. STAFF I will never be able to praise them enough. Barstaff, restaurant, reception, chefs, gardeners, maintenance, lifeguards, cleaners, concierge, room cleaners, security and entertainment staff WOW what an absolutely amazing bunch of people. They cannot do enough for you, nothing is too much trouble. They're pleasant and you can see how much they love it if your happy. They all read the room perfectly. Please please tip them it doesn't have to be lots they are so grateful for anything. If you have a special occasion happening whilst your there just mention it to the chefs and you'll be in for the best treat ever (i wont elaborate and spoil it) SUMMARY I'm pretty sure I could go on about this place for hours but I won't as I think I've covered most things. Please bare in mind they have turned this hotel around in 25 days so imagine what they're going to achieve in another 25 days it's going to be spectacular once it's completely done. This has been the only time I've cried when leaving a hotel, i honestly did not want to leave. Every photo I added I've taken, if you do go please say hi to all staff for me I'm missing them already and if you choose this place as your next holiday have the best time

Petar Paskas

It was an extreme culture shock. Even though we paid for an all inclusive stay, we had to pay extra for many things. The hotel was also very dirty, the beds were bad and the food was tasteless and not well prepared. We also had to fight for food and the staff was very impolite when they were serving meat.

Martin Dickson

Wouldn't recommend, not clean, some staff extremely rude, one staff member serving drinks at dinner was lovely, Hassan. Most of the food I wouldn't eat, and I've travelled across the world, but just seemed unhygienic We weren't meant to be staying here but on arrival in Egypt we were told our hotel was fully booked and were put in here, but asked to be moved everyday, with no avail Described as "5*" I would struggle to suggest that it is even 3* Photo is one of the chairs in a lobby area🙃