Catalonia Royal Bávaro

Sasan Arbabzadeh

My wife and I had a wonderful experience thanks to Ana at the reception. From the moment we arrived, she went above and beyond to ensure that all our needs were met. Ana was not only extremely professional but also kind, patient, and always willing to help everyone around her. Her warm smile and genuine care for guests made us feel right at home. We are truly grateful for her excellent service and hospitality. Thank you, Ana, for making our stay even more special!" Rosemary is one of the best stuff in the restaurant. Also other stuff and the food and service was excellent. Try it.

Renee Sewell

I recently had the pleasure of staying at Catalonia Resort with my mom and sister, and I must say, our experience was made truly unforgettable thanks to the exceptional service provided by Ezequiel and Sandra. From the moment we arrived, Ezequiel and Sandra welcomed us with a warm smile and genuine enthusiasm, instantly making us feel at home. His attention to detail and dedication to ensuring we were well taken care of went far beyond our expectations. Ezequiel and Sandra took the time to understand our needs and preferences, ensuring every aspect of our stay was perfect. Whether it was arranging special accommodations for my mom, recommending the best spots around the resort, or simply checking in on us throughout our stay, his level of care was unmatched. He even went the extra mile by surprising us with beautifully arranged room setups and thoughtful touches that made us feel like VIP guests. The 5-star accommodations were stunning, but it was Ezequiel’s outstanding service that truly elevated our experience. His professionalism, kindness, and commitment to creating memorable moments for his guests are truly commendable. Ezequiel is a shining example of what hospitality should be, and we are incredibly grateful for the incredible experience he provided. We cannot wait to return!

A. K.

Our stay at Catalonia Royal was a major disappointment and did not meet our expectations. The hotel staff were often unfriendly and distant towards European guests. We felt that people of a different background were treated with noticeably more warmth and attention, while our service was cold and sometimes even reluctant. We often had to wait for basic things, such as water, which was provided without a smile or a sense of hospitality. Additionally, a significant portion of the staff either didn’t speak English or didn’t want to, which made communication difficult. The food quality was mediocre, and the selection was very limited. On several occasions, the plates were chipped, and once, we were served water with ants in it, raising concerns about the restaurant’s cleanliness. Furthermore, some of the restaurants and one of the pools were closed without prior notice, forcing us to use the buffet in the family area despite having booked the adults-only section. While the beach was cleaned daily, it was still full of seaweed, making it difficult to enjoy the surroundings. Additionally, we were frequently approached by vendors selling tours and souvenirs, which disrupted the tranquility of the beach. One persistent vendor repeatedly pretended to be a car, approaching us with “beep beep” sounds, making relaxation nearly impossible. The room conditions also fell short of expectations. Our fridge didn’t cool properly, so drinks were not cold, and the water pressure in the bathtub was so low that filling it would take hours, which was very inconvenient. There were also no power outlets near the bed, which was uncomfortable. In the à la carte restaurants, we encountered a peculiar situation – we were encouraged to write a positive review on Google under the supervision of the staff, who sometimes attempted to enter the comment themselves. This made us suspect that many of the high ratings, especially those mentioning staff names, might be coerced, reflecting a controlled review policy. The entertainment offered by the hotel was also limited – there were no activities targeted at guests aged 20-40, like silent discos or themed nights, which are common in other hotels. The activities were repetitive, mostly limited to bingo, and didn’t meet our expectations. Additionally, when we requested a late check-out, we were ignored while the front desk attendant chatted with someone else in Spanish, then quickly told us it wasn’t possible without checking availability. On the plus side, the room cleaning service was of a high standard, and the hotel’s grounds were beautifully maintained with lush greenery. We also appreciated the quiet reading areas with books available for guests. The staff responsible for cleaning the beach, pools, and gardens genuinely cared for the hotel environment. Despite our high hopes for a special holiday celebrating my husband’s 30th birthday, this stay turned out to be one of our worst hotel experiences.

Alethia Sewell

Our stay at Catalonia Resort was nothing short of spectacular, and we owe so much of our incredible experience to Ezequiel. From the moment my mom, sister, and I stepped into the resort, Ezequiel made it his mission to ensure we were treated like royalty. His warm, welcoming demeanor and exceptional attention to detail made us feel immediately at ease. Ezequiel was not just attentive; he went above and beyond in every aspect of our service, making our stay truly unforgettable. Ezequiel’s personalized approach was remarkable—he took the time to understand our needs and made sure that every little request was met with a smile and a solution. Whether it was organizing special amenities for my mom, providing spot-on recommendations, or even surprising us with beautifully arranged touches in our room, Ezequiel’s dedication was evident. His commitment to ensuring our comfort and happiness was unparalleled, elevating our experience to a true 5-star level. Ezequiel’s incredible service made us feel valued and cared for, turning a beautiful vacation into an extraordinary one. His genuine kindness, professionalism, and passion for what he does set him apart, and we cannot thank him enough. We highly recommend Catalonia Resort, especially when you have someone as fantastic as Ezequiel taking care of you.

Lisu ML

Beautiful place, food very tasty, service was brilliant. People were very kind, helpful, smiling a lot. We were served by Rosemary. We are very thankful for her. Just a pleasure to communicate with her. Incredible. Just what you need for all inclusive vacations. Clear perfection 🙂🙂🙂🙂