Bahia Principe Grand Punta Cana

Dafna Matsegora

We stayed in villa 15, right in the center of everything, close to the buffets, main areas, and the beach. There was always something to do, with lots of entertainment throughout the day and night, including pool activities, dance areas, live music, and performances. The entertainment crew was absolutely amazing and really made the experience. Special shoutout to Juan, Lorena, Frederick, and Ruben, such fun, energetic, and genuinely great people. The bartenders were also fantastic. I rarely knew exactly what drink I wanted, and whenever I asked for “something with ___,” they always came up with creative and delicious drinks. The food was great as well, with lots of variety, and the resort even had a coffee machine and a barista, which was a huge plus for coffee lovers like myself. The beach was nice, with plenty of seating areas. There was seaweed in the water, but the maintenance crew was constantly cleaning it and making sure the beach stayed accessible. This was my first time staying at a resort, and while resorts aren’t for everyone, I really enjoyed having a fun, stress-free week with my friend and not having to worry about anything. That said, there were a few downsides. We noticed ants on the balcony, and both my friend and I had multiple bug bites on our legs, which may have been bed bugs or possibly something from the beach, we couldn’t confirm. Another downside was the cost of excursions, most of which were over $100 USD per person. Overall, it was a fun and enjoyable vacation with great staff and entertainment.

Phil Love

We had a recently renovated room that far exceeded our expectations. Their shuttle service ran on going making it convienent to get around. Lots of variety at buffet with rotation and a la cartes were a great addition. The Greek in particular was high end and Japenese was entertaining. Friendly service throughout though if you spoke Spanish it went further. Went with TripCentral and recommend them.

Diana Taylor

Nothing to complain about! Rooms were upgraded so that was a nice surprise! Food has been very good and people are very nice. Magic show last night was surprisingly great and looking forward to the foam party this afternoon. Definitely something for everyone.

Brittany Turcotte-Hameed

We checked in on December 18, and the check-in process took nearly two and a half hours. While we were compensated the following day with a special meal in addition to the four meals included in our stay, the issues did not end there. Since arriving, we have been extremely disappointed by the lack of professionalism and attention to cleanliness. We repeatedly requested room cleaning, fresh towels, and restocked water—both in person and through the app—yet we are now on day four and our room has still not been properly cleaned. Overflowing garbage cans and a shortage of clean towels persisted despite our best efforts to keep the room tidy. These are not unreasonable expectations at an all-inclusive resort. The front desk staff at Bahia Grande need significant improvement in customer service. They were rude and condescending, and the concierge was unhelpful and dishonest with us. Our concerns were dismissed, making us feel like just another number rather than valued guests. The overall disorganization and lack of accountability were frustrating and disappointing, especially as a family that was willing to tip and compensate staff for their efforts. That said, not all aspects of our stay were negative. The entertainment team that week was truly amazing—welcoming, energetic, and professional. The bar staff were also exceptional, particularly Eddie, who went above and beyond and made a genuine effort to ensure guests felt cared for. Unfortunately, aside from the entertainers and bar staff, we would not recommend returning to this resort due to the lack of cleanliness standards, poor customer service at the front desk and concierge level, and overall disorganization.

Georgia A

The cleanliness of this resort in general is poor. Poolside we sat all day with what looked like an ashtray was poured out infront of our beach chairs asking several workers to please clean and all ignored. Recliners and tables dirty and sticky from previous night. Room not cleaned first few days. Food at pool buffet stale. Silverware and drink cups dirty. With the exception of a few good staff.service is poor. Here for a wedding and everything promised was extra on arrival. I broke my ankle first day of arrival getting out of the kids pool on a very slippery unmarked underwater speed bump. Trying to talk to anyone about any kind of help or compensation is a joke. Passing us around from person to person for days. I will try to phone a lawyer tomorrow to deal with this. Wondering if anyone else has had similar issues here. This is a three star hotel at best...