Centara Villas Samui

Stefan

Not terrible. Centara is overrated, this is the 3rd one I've been to and by far the worst one. No toothbrushes stocked in room, phone system inoperable so can't call front desk, ordered in app but never received (got from maid next day), missing 2/4 pillows that maid noted but didn't bring more, didn't refill water 1 day, no towels replaced 1 day (with note saying they will be available at noon, but never came, so I requested new towels at 4pm and they arrived at 6pm when I was scheduled to leave at 7pm.) No way to get room service to pick up used dishes, they sit until next day. Beach towels were out of stock 7/9 days. No service at any pool or beach front. Had undercooked boiled eggs room service, had to order again, paid twice...even when during free breakfast...which always ran out of things before end time. Didn't cater to food allergy. The only reason I give 2 star service is that they were friendly and polite. Beach is okay and private. Rooms all have a bit of a sea view and are secluded by an interesting layout. Decent place for the price.

Felician Lepadatu

Quiet, amazing location. The whole resort is well designed and stunning to look at. A lot of stairs as it is located on a hill side, but that was not a problem for me. My only issue is with dated furniture and appliances. Please make a propper renovation as soon as possible. It's a perfect picture resort with old courtains and faucets, broken hinges, old stains. It's a shame. Otherwise, the personal is great and helpful.

Pooja Chandrashekar

Our honeymoon stay was just okay. What we liked: • Beautiful private beach • Clean private pool • Good breakfast What we didn’t like: • Way too many steps between the lobby, restaurant, pool, and rooms - navigation was a nightmare. • Extra charges everywhere: 10% service fee + 7% VAT at the restaurant, plus 35 THB for two empty glasses and ice. • Broken toilet, poor lighting, and a lizard in our fruit plate. • House keeping always came unannounced. Every time we retuned to our Villa, they were cleaning and we had to wait. Reception experience: There are two women at reception who aren’t friendly. One of them, Patty, was especially rude.. even when the mistake was on their end. Later, she called to check in, and when I mentioned the lizard in our fruit, she just said, “Ok, see you tomorrow (smilingly).” She did this every time we spoke to her. Another lady, I don’t remember her full name but it started from W (Waka something) - she was the only nice person working at the Reception. For the price, we expected more comfort and better service. Koh Samui was amazing, but next time, we’d stay elsewhere.

Manit Gupta

I recently stayed at Centara Villa, and unfortunately, my experience was marred by the behavior of the staff. From the moment I arrived, the service was disappointing. The front desk clerk was dismissive and seemed uninterested in assisting me, providing little information about the hotel’s amenities or answering basic questions. During my stay, I encountered rude and unprofessional behavior from several staff members. At one point, I requested extra towels, and instead of being polite, the staff member seemed irritated and took an excessive amount of time to fulfill the request. On another occasion, a housekeeping staff member knocked on my door repeatedly, even though I had placed the “Do Not Disturb” sign outside. It was especially troubling to witness the lack of courtesy towards other guests, with staff rolling their eyes when asked for help and ignoring requests altogether. I understand that hotel staff may have busy shifts, but professionalism and respect should always come first. While the hotel itself had decent amenities, the poor behavior of the staff was a significant detractor from the overall experience. I hope management takes this feedback seriously, as good customer service is essential for any hospitality business. I would hesitate to recommend this hotel unless they address the issues with their staff’s attitude and training.

Erik Munro

Beautiful stunning place to stay…private secluded villas set in lush gardens….private beach and safe swimming. The staff all of whom really made our stay here so fabulous…..happy….smiling and wanting to assist with anything. The property is on a hillside with lots of steps however as a partially sighted gentleman who uses a white cane it was easily navigable and safe….we’re coming back !!!!!