Centara Villas Samui

Joanne Martin

Stairs: if you struggle with stairs or have accessibility requirements avoid this hotel. There are so many stairs and they are quite sharpe around the edges. I wouldn’t want to take a tumble on them. Location: not the best, not loads going on, other than the cool bar (which is not part of the hotel) we went to most of the time as the vibe was better there over the hotel. Bed wars: yes this is a thing, towels on the bed first thing in the morning and a real lack of shade. We went to the end of the beach and laid on the sand. I think there were around 10 parasols for the whole resort and those which were available Could do with updating. Service: We asked for our clothes to be washed and our laundry was left outside for 24 hours so we had it cleaned at our next hotel. Real lack of staff and compared to other hotels they wasn’t the best. Probably due to lack of staff and being over worked. In my opinion the hotel is very tired and needs some serious updating. It’s not as clean as other resorts and it could do with some new beds and parasols for the beach and pools. The cover over the restaurant is black with mould which is a small thing to update. Our room had a leaking air conditioning unit and sheets felt gritty. Bar: one evening there wasn’t any glasses or cold beers. It was bedlam and clearly not enough staff. The glasses were over flowing. It was grim. Beach towels. Good luck

Pooja Chandrashekar

Our honeymoon stay was just okay. What we liked: • Beautiful private beach • Clean private pool • Good breakfast What we didn’t like: • Way too many steps between the lobby, restaurant, pool, and rooms - navigation was a nightmare. • Extra charges everywhere: 10% service fee + 7% VAT at the restaurant, plus 35 THB for two empty glasses and ice. • Broken toilet, poor lighting, and a lizard in our fruit plate. • House keeping always came unannounced. Every time we retuned to our Villa, they were cleaning and we had to wait. Reception experience: There are two women at reception who aren’t friendly. One of them, Patty, was especially rude.. even when the mistake was on their end. Later, she called to check in, and when I mentioned the lizard in our fruit, she just said, “Ok, see you tomorrow (smilingly).” She did this every time we spoke to her. Another lady, I don’t remember her full name but it started from W (Waka something) - she was the only nice person working at the Reception. For the price, we expected more comfort and better service. Koh Samui was amazing, but next time, we’d stay elsewhere.

Joanne West

Absolutely amazing!!!!!!! The location, the beach and most of all the staff. Friendly, lovely, so helpful and attend to every need. Anu is amazing and always making sure everything is perfect for all the guests of the hotel. All the staff are amazing, whether behind the bar, in the restaurant, working at reception, cleaning your room... so polite and thoughtful. The stay was everything we wanted after getting married in Phuket. Stunning rooms, stunning beach and views. You'll be a fool not to visit!! Number one in Samui to us, the hotel and staff. Will certainly be back again and again!!

Alex Johnson

One more!!!!!!! Unbelievable place with extra amazing staff!! All the girls, called my lovebugs are always there to look after you!! Goong, Jeab, Anu, Puky, super-Mam, Aon, Pammy, O, Patty, Thor the strongest little man in the world, and too many more to mention, they're all fantastic!! ❤️ You won't regret visiting and staying in this hotel. It's my 3rd year in a row and I'll be back next year for sure. Love this place. Much love, King Prawn & Co

Stefan

Not terrible. Centara is overrated, this is the 3rd one I've been to and by far the worst one. No toothbrushes stocked in room, phone system inoperable so can't call front desk, ordered in app but never received (got from maid next day), missing 2/4 pillows that maid noted but didn't bring more, didn't refill water 1 day, no towels replaced 1 day (with note saying they will be available at noon, but never came, so I requested new towels at 4pm and they arrived at 6pm when I was scheduled to leave at 7pm.) No way to get room service to pick up used dishes, they sit until next day. Beach towels were out of stock 7/9 days. No service at any pool or beach front. Had undercooked boiled eggs room service, had to order again, paid twice...even when during free breakfast...which always ran out of things before end time. Didn't cater to food allergy. The only reason I give 2 star service is that they were friendly and polite. Beach is okay and private. Rooms all have a bit of a sea view and are secluded by an interesting layout. Decent place for the price.