Centara Villas Samui

Manit Gupta

I recently stayed at Centara Villa, and unfortunately, my experience was marred by the behavior of the staff. From the moment I arrived, the service was disappointing. The front desk clerk was dismissive and seemed uninterested in assisting me, providing little information about the hotel’s amenities or answering basic questions. During my stay, I encountered rude and unprofessional behavior from several staff members. At one point, I requested extra towels, and instead of being polite, the staff member seemed irritated and took an excessive amount of time to fulfill the request. On another occasion, a housekeeping staff member knocked on my door repeatedly, even though I had placed the “Do Not Disturb” sign outside. It was especially troubling to witness the lack of courtesy towards other guests, with staff rolling their eyes when asked for help and ignoring requests altogether. I understand that hotel staff may have busy shifts, but professionalism and respect should always come first. While the hotel itself had decent amenities, the poor behavior of the staff was a significant detractor from the overall experience. I hope management takes this feedback seriously, as good customer service is essential for any hospitality business. I would hesitate to recommend this hotel unless they address the issues with their staff’s attitude and training.

Erik Munro

Beautiful stunning place to stay…private secluded villas set in lush gardens….private beach and safe swimming. The staff all of whom really made our stay here so fabulous…..happy….smiling and wanting to assist with anything. The property is on a hillside with lots of steps however as a partially sighted gentleman who uses a white cane it was easily navigable and safe….we’re coming back !!!!!

Marcel

Positive -Beautiful garden & scenic location overall -Clean Sea -Free Shuttle to the next supermarket every day -Good Breakfast -Friendly staff -Great beach bar (Cool Bar), restaurant (Pole Pole) and beach massage nearby Negative -Beach and pool area could use some renovation / maintenance e.g. new sunloungers, clean the beach properly, Towel Building/Area is really not welcoming etc. -Villa slightly dated, especially bath room could use a renovation -Food and Drinks slightly overpriced Overall this resort has great potential, the location is just awesome. But it feels like they don‘t wanna invest into and maintain the property.

cameron paul

Centara Villas Samui is literally the most beautiful resort I have ever visited . It was pure paradise on earth . The hotel , Villas , pool area , restaurant and bar , beach , everything was perfect . The staff were extremely nice and helpful at all times , especially a beautiful young lady named Walak who got me checked in and showed me to my room . She always made sure I was comfortable and happy during my stay and for that I will never forget her 😀especially since she battled to understand my scottish accent , apologies to everyone for being difficult to read 😂 Centara Samui 10/10 .

V Schultz

I was here as part of a tour. My stay was pleasent. Each room is a single bungalow. Mine was next to reception and furthest from anything. The hotel is very remote and not within walking distance to anything. The pools were good and the beach was clean with a lot of chairs. The best thing is they had apple cider! Food is a mixed bag. I had a wonderful steak the first night with a tomato and motz salad. The next night I order a margarita pizza and received a cheese pizza without any basil or sliced tomatoes. The beds are very comfortable and room is relatively clean. Shower could use a deep cleaning. I had a 3 hour Detox massage which was wonderful and my services were provided by Nee, which I highly recommend! Staff was very pleasent but could use drink/food service around the pools. Missed opportunity. Had an issue where the super bright spotlight on a tree was shinning right on my window and the blinds do not cover completely so it hit the bed and couldn't use pillow area as it hit my eyesight. If in the area and looking for a very remote stay, this is a good place.