Outrigger Koh Samui Beach Resort

divya sharma

This hotel is nothing short of Amazing. The rooms are spacious and extremely clean. It makes you jump right into your comfort zone. We had a pool in front of our balcony which was again so nice. The staff here is extremely friendly and warm. They’ll make sure to have a conversation with you and ask you about your day and help you with other things on the island. You have to cross a small road to get to the beach and bigger pool area for which there is security which was so thoughtful. I can’t get enough. The pool area connecting to the beach was so quiet and serene you could just relax listening to the waves. The game area was so fun, being adults without children we spent 2 hours in there. It was truly difficult leaving this place. Will be back for more. Couldn’t recommend this place more. Amazing hotel! The room was so big, beautiful design. The pool area is fun, lots of place to hang, took kayaks for free and enjoyed the view. 20 min walk (with kids!) to the night market in Lamai. Our son was injured in the water slide and the staff kept asking about him and sending him stuff. We also enjoyed a cooking class in the hotel as part of the deal we bought and we super liked it! Also the kids club is great, the gaming room and the free cocktails happy hour. It was so hard leaving this hotel…

Christos Kastaniotis

I’m not a huge fan of resorts but I had a great time at this one. The staff were really friendly, the kitchen food was great and most importantly the private beach was super clean. The buffet breakfast and seafood buffet was ok, but the food off the menu was really good. It’s pretty close to town so local restaurants with Thai food aren’t that far. There is also a really good French patisserie about 10 minute walk into town. It’s full of French people so it must be good! Anyway I had a great time even as one who doesn’t usually like resorts.

Keren Levi Avshalom

Amazing hotel! The room was so big, beautiful design. The pool area is fun, lots of place to hang, took kayaks for free and enjoyed the view. 20 min walk (with kids!) to the night market in Lamai. Our son was injured in the water slide and the staff kept asking about him and sending him stuff. We also enjoyed a cooking class in the hotel as part of the deal we bought and we super liked it! Also the kids club is great, the gaming room and the free cocktails happy hour. It was so hard leaving this hotel…

Kenneth Wong

My experience was, unfortunately, bad at Outriggers. The cons : 1. Overly strong scent upon arrival to the room. The staff was kind enough to remove the candle scent from the room but I quickly realize that the candle was to hide the overwhelming algae/wet/moldy smell emitted from the room. It was worse at night time. The choice was either to have the over the top scent or moldy smell. I felt nauseous. 2. Deceptive representation of the location. The residence area is separated from a lot of the amenities and beach. You will have to cross a very busy road to reach the beach/pool/bar area. They have cross guards but aren’t the best as drivers, especially motorcyclist, refuse to stop for pedestrians. I had an incident where a motor bike rode through even with the cross guards active. The cross guard appears to be very hard working, see them there from AM to PM ! 3. The rooms are not sound proof. You can hear walking and chatter through the day and night. 4. The gym is dated, small and not enough air circulation. 5. Their ridiculous app that constantly sends announcements and also informs us that they have a policy that we cannot bring any outside food or beverages in the hotel vicinity. I get it, you want us to purchase their food, so I did. Their pizza was actually pretty good. 6. Breakfast was lacking in flavour and fruits were often swarmed with small flies . 7. They have a mosquito problem. My poor legs. 8. I would highly recommend the manager to not discipline or assert authority, with his tone, to his staff, in front of customers. It makes it awkward. We don’t need to know that you don’t trust your staff. 9. Their responses to their app text messages are a hit and miss. On one instance, it took over an hour to receive a response. If you’re going to push your app on us, upon check in, and tell us to communicate through their, plz check it. The pros: 1. The saving grace was that the staff was very friendly. Shout out to Nom for being amazing 2 . The exterior looks nice. Their colonialism architecture is refreshing. Overall, I felt that it was a 3 star (maybe 3.5) hotel masquerading as a 5 star hotel. My expectations are generally not high but they manage to make me take out my phone and actually write a review.

Gergely

This place is a quasi “fraud”: it is a 3 star hotel, masquerading as a 5 star. - The hotel is cut off from the pool and beach by a busy road - when making the booking online, this is impossible to see because the photos are misleading. The road is so busy that they have to post two security guards at the crossing to avoid guests being run over. - The staff are friendly and totally incompetent. We have been here for 3 days and at every order they mixed things up, forgot some of the food and drinks. Plus they are extremely slow. It took them 30 minutes to bring a bottle of water. - The rooms are ok, but the bathrooms smell and there are pools of dirty water in the corridors. - The breakfast is tasteless. You are better off buying food at the 7/11 next door.