Crowne Plaza Orlando - Universal Blvd

Deborah Redfern

I stayed here recently for a business trip and was very pleased with the welcoming staff and amenities. They are still completing renovations, so there were a few minor inconveniences but overall I can tell this is going to be a very elegant once completed. The concierge was very helpful with recommendations for meals at the restaurant and even set up a cab service for me on the day I left. The food at the restaurant was delicious. The burger was better than most I've ever had but the chicken brick was amazing, with sauteed spinach and perfect roasted potatoes. I will definitely recommend this a a family friendly, comfortable hotel!

Naiyma Mcneil

So let’s start with all the amazing experience that I had. The room was clean and the air conditioning worked. At the time of my stay they were still renovating the lobby and outside area so that was a little annoying not to know before booking. Upon getting there they put me in the wrong room then the wrong room number. So that was annoying as well the staff had no way of communicating with one another so I had to go up and down the elevator until they finally got it right. Over the rooms were nice and clean. Looks like once they finish all the renovations the hotel will be very nice and complete all the way around.

Brian Walton

As a Marriott elite member, I’ve been staying with Marriott for over ten years. Whoever is in charge of this place really knows their stuff! Katie at the lobby bar was super thoughtful and brought our Togo food for our 1 year old in separate boxes. She really made our evening enjoyable. The housekeeping staff works hard all day making sure the place is top notch. Everyone was super friendly. Thank you! We’ll be back!

Vickie White

I will start by saying the staff were great and they did everything possible to make our visit great. This is also the closest marriot property to Universal. I was disappointed in the fitness area. The website says heated outdoor pool, and it wasn't heated. The website said the fitness center had bike, rowing, and weight machines, but they didn't have any of those just some treadmills and a couple of elliptical machine. Also, a few free weights. The fitness area was so small that I'm not sure where they would put all that equipment . The reviews said very thin walls, but i was prepared with my white noise app. They are not wrong, however. I did hear the people's conversations in the next room.

Brian Martin

I’ve been staying here for three consecutive weeks and I don’t know how this business hasn’t been alerted to the BBB for heinous false advertising yet. As of 1/16/24 - any pictures of their completed lounge, restaurant, gym, and entire pool courtyard area are false. Neither their own direct site nor 3rd party sites give warning of their construction and lack of amenities. Even in person or during check-in they are not transparent about anything whatsoever. The one and only note I was given was during check in regarding possible construction noise between 8am-6pm. Honestly - if that was the ONLY issue, coupled with my discounted rate at the time (which they no longer offer), I wouldn’t even have much issue at all. The noise was rarely bad. However, I’m giving this one star because you quite literally have less amenities than any 2 star hotel and they are charging for luxury. NO coffee maker, no microwave, the mini fridge is as mini as possible. No lobby coffee. The pool has never been heated my whole stay so there’s no pool as advertised. Today the hot tub doesn’t work which was the one and only saving grace here. They randomly cut off AC for hours throughout the stay - including a 24hr period where it didn’t work at all. Two times I had to follow up a 2nd time for toiletries. No ice machines worked my entire stay - you have to ask the restaurant staff and only during business hours - they won’t tell you about this either. I’ve had to explain it to several guests after seeing them run from floor to floor. They didn’t charge for parking my first week, then my next two weeks a different staff member said they should’ve charged me but can give a discount for extended stay - never said what that would actually be. Given the fact it’s not gated with no security and zero of the advertised amenities - they should charge to park at all, much less $24 a night. We’ve had homeless solicit us on the outdoor lobby benches because it’s wide open. If they gave fair warning about what you’re NOT getting for your money and charged 1 star prices it would be one thing. But then again - at least a 1 star would offer the basic amenities you’d expect from any hotel. And they do NOT even attempt to make up for any of this AT ALL.