Crowne Plaza Orlando - Universal Blvd

Brian Walton

As a Marriott elite member, I’ve been staying with Marriott for over ten years. Whoever is in charge of this place really knows their stuff! Katie at the lobby bar was super thoughtful and brought our Togo food for our 1 year old in separate boxes. She really made our evening enjoyable. The housekeeping staff works hard all day making sure the place is top notch. Everyone was super friendly. Thank you! We’ll be back!

Deborah Redfern

I stayed here recently for a business trip and was very pleased with the welcoming staff and amenities. They are still completing renovations, so there were a few minor inconveniences but overall I can tell this is going to be a very elegant once completed. The concierge was very helpful with recommendations for meals at the restaurant and even set up a cab service for me on the day I left. The food at the restaurant was delicious. The burger was better than most I've ever had but the chicken brick was amazing, with sauteed spinach and perfect roasted potatoes. I will definitely recommend this a a family friendly, comfortable hotel!

Kaylin Morrell

The staff is very nice. As you can read there’s a lot of construction. My door could not deadbolt as it wasn’t cut out to be able to do so. There was tape on my unfinished door. Bar wasn’t open till the second night and all though the staff was very friendly they didn’t know how to make very many basic drinks. The pool was closed. My entire hallway has dust and debris from the on going construction. I was woken up at early hours to my room making loud vibrating noises which lasted all day. The “restaurant” is a very short menu. Just a lot of noise and no amenities that they have listed on their site. Everyone else I spoke to that was staying there also weren’t really please. But all I can say is the staff is very nice and are trying their best with what the company has left them with.

Brittney Powell

Stayed here for a work trip. Loved the hospitality! The hotel has a very cool lounge/bar area- perfect for gathering. The room was clean and bed was super comfy! The location was perfect too- only 5 min Uber to lots of restaurants and entertainment. Highly recommend staying here!

Brian Martin

I’ve been staying here for three consecutive weeks and I don’t know how this business hasn’t been alerted to the BBB for heinous false advertising yet. As of 1/16/24 - any pictures of their completed lounge, restaurant, gym, and entire pool courtyard area are false. Neither their own direct site nor 3rd party sites give warning of their construction and lack of amenities. Even in person or during check-in they are not transparent about anything whatsoever. The one and only note I was given was during check in regarding possible construction noise between 8am-6pm. Honestly - if that was the ONLY issue, coupled with my discounted rate at the time (which they no longer offer), I wouldn’t even have much issue at all. The noise was rarely bad. However, I’m giving this one star because you quite literally have less amenities than any 2 star hotel and they are charging for luxury. NO coffee maker, no microwave, the mini fridge is as mini as possible. No lobby coffee. The pool has never been heated my whole stay so there’s no pool as advertised. Today the hot tub doesn’t work which was the one and only saving grace here. They randomly cut off AC for hours throughout the stay - including a 24hr period where it didn’t work at all. Two times I had to follow up a 2nd time for toiletries. No ice machines worked my entire stay - you have to ask the restaurant staff and only during business hours - they won’t tell you about this either. I’ve had to explain it to several guests after seeing them run from floor to floor. They didn’t charge for parking my first week, then my next two weeks a different staff member said they should’ve charged me but can give a discount for extended stay - never said what that would actually be. Given the fact it’s not gated with no security and zero of the advertised amenities - they should charge to park at all, much less $24 a night. We’ve had homeless solicit us on the outdoor lobby benches because it’s wide open. If they gave fair warning about what you’re NOT getting for your money and charged 1 star prices it would be one thing. But then again - at least a 1 star would offer the basic amenities you’d expect from any hotel. And they do NOT even attempt to make up for any of this AT ALL.