The Grove Resort & Water Park Orlando

Jay L

Nice family place. Rooms are nice. They're really apartments. Pools and Waterpark is fun. Didn't get a chance to try other activities like fishing etc. But I imagine they can't miss with those things. Very family friendly. Good variety of places off of the resort. If you have a sizable family a mini van is a nice to have with the whole car seat juggle. I would come again but for a lingering stay.

Blank Blank

If we could give ZERO stars, we would. We are NEVER coming back. We’ve stayed here annually for years without major issues, but this visit showed how far this place has declined. First, they gave us a unit with no A/C. After calling the front desk with no response for 20+ minutes, we went in person. The worker on duty, Luz (second shift), was shockingly rude and sarcastic. When we explained the situation, she actually asked: “Why didn’t you call us earlier?” — as if it was our fault. The “solution” was even worse. This property has a bizarre policy where you must completely vacate your unit and return to the front desk before they will tell you your new room number. They claimed it was to prevent guests from “double occupying” — in other words, they don’t trust their own customers to move directly from one unit to another. Instead, they assume you might occupy both rooms at once. This policy makes no sense, comes from a place of distrust, and treats paying customers like criminals. We explained that we had luggage and 30+ grocery bags, and that it would take forever to drag everything out only to reload it later. Rather than showing empathy, Luz was completely unsympathetic and doubled down, saying: “You can get mad at me all you want but I’m just helping.” She told us to use luggage racks — but they didn’t exist, and we wasted 15–20 minutes searching based on her directions. In the end, we spent 1.5 hours hauling our things through hot, dirty hallways with no A/C, literally standing in limbo with all our belongings on the floor. When we returned to the desk, Luz had already left without telling anyone about our situation. The new staff just repeated “company policy,” and one even told us to “calm down.” No accountability, no professionalism, no solutions. The next day, a manager emailed an “apology” that was nothing more than another defense of this ridiculous policy. It read as completely tone deaf — an admission that this fiasco is just how they operate. Stay here at your own risk. If you get a defective unit, be prepared to haul all your belongings blindly through the complex before being told your new room number, while staff treat you as if you’re trying to scam them. And if you’re unlucky enough to deal with Luz, brace yourself — she really knows how to ruin your night. Thank you, Grove, for giving us the worst service in years. We won’t be back — and we sincerely hope others avoid this nightmare.

J Batson

This resort is close to Disney and about 45 minutes from Universal Studios. Our room was barely passing with cleanliness. Spider webs were in a couple of locations. The toilet was stained and the refrigerator was covered with dust. At a minimum I expected a clean room for those prices and I would rate it a C. My wife and I called because of a lack of wash cloths and we were on hold a long period of time several times. It was quicker to just go down to the desk. Some of the maintenance/house cleaning staff were friendly, others not so much. Pools were great. We will probably try another location next year

bandar talaqi

I booked this resort in Orlando based on its high ratings, but unfortunately, the experience was far from what I expected. To begin with, the towels provided were stained with yellow marks, and no matter how much you request clean ones, you’re told you have to pay extra to receive new towels — unacceptable for any standard, let alone a “highly-rated” resort. Housekeeping is another major issue. If you want your unit cleaned, it will cost you $290, which is roughly the price of an extra night! I stayed here for over a month, yet the resort clearly doesn’t care if you’re a long-term or short-term guest. Their priority is charging you at every step, not providing actual service. Even the spa is not complimentary — everything has a price tag, including basic amenities that should be standard in a resort environment. The room service is painfully slow — we had to wait over 4 hours just to get assistance. Lastly, the elevator is in terrible condition, with a foul smell and no sign that management cares to maintain it. It’s a reflection of the overall lack of attention to guest experience. Honestly, this resort is all about appearance and ratings, but the actual service quality is below zero. I would not recommend it to anyone looking for comfort, cleanliness, or basic hospitality.

Elias Carlos Fraga

Safe your money don't book this hotel before check everything. Me and my family 2 adults and 3 children, decided to stay in this hotel after we check a lot good reviews. Unfortunately we didn't have a good experience. The apartment we stay was nice and cleaned. But on the check in they make me to pay 300 dollars for the deposit plus 400 dólar for the water park, even I saying we no going to use it. And yes we didn't use even one day. I think it's no good go service if you don't want use some thing, but they make you to pay it. I can't stay there again or recommend anyone because of that issue. Please check before you book, for no have any surprises as me.