The Grove Resort & Water Park Orlando

Miranda Finley

We are still guests here, but I wanted to write my review while it was still fresh in my mind. There are definitely pros and cons. First of all, I reserved a 2 bedroom suite, one with a king and the other with two double beds. This is what we wanted because we are here for a teen birthday weekend and all the girls wanted to sleep in the same room. Instead we were given a 3 bedroom suite, which has one bed in each, so they had to split up. The check in process was not ideal. We arrived quite late in the evening and while there were three clerks working check-in, we had to wait quite a while. The clerk was so anxious to clock out that we weren’t told about the room change, or given a parking pass. We needed a luggage cart, but there were none available and the valet was nowhere to be found. Suite Pros: Spacious with plenty of room to move around Comfortable beds and pillows Large kitchen for a resort Suite Cons: Shower curtain rod installed incorrectly preventing the curtain from closing No shower gel (two shampoos instead) Drain is gross Dishwasher just sprays water, no cleaning Clothes washer throws an error Not enough towels (bath or pool) Fridge doesn’t open fully because it is against the wall Property/amenity Pros: Easy to find the property Map of property to guide you to correct parking garage Good parking Pools and slides are nice (good variety) Property/amenity Cons: Very spread out, a lot of walking while lugging pool stuff Lots of restrictions on what you can bring into the pool areas/waterpark (be prepared to spend A LOT of money on mediocre resort food and drinks or spend half of your time walking back and forth to your room to eat and drink) And worst of all, a 10AM checkout time. Rarely is checkout so early at a resort. For a late checkout, it is $25 for each additional hour (if there is availability, which there wasn’t when we checked out on a Sunday). I would stay again, but I would expect to get the room that I paid for. I would also lower my overall expectations and I would still be grumpy about a 10AM checkout time. Also, based on the canned responses to these reviews from the resort, very little hope of changes or improvement.

Bonnie M

There were several nice things about the hotel, so I'll start with those. We stayed in the newest hotel, so everything was clean and fresh. It was fun to have a little balcony. It was also nice to have a mini-kitchenette with dishes and skillets. We had two problems during our visit. We went to the waterpark and had fun floating around in the lazy river, but that's not all that was floating around! The pool had to be shut down due to a massive find. Gross. Think Babe Ruth and Caddy Shack. I had high hopes for the alfresco market. It was even neat to see that they had gluten-free loaves of bread and deli turkey and cheese slices and cartons of eggs. But nothing had a price tag. I had to ask about each individual item. The cashier, Deborah, was very unhelpful and unfriendly. I did not like how I was treated there. The hotel did not include any complementary items, not even coffee. I was amazed that we spent that much and only got a Baby Ruth!

Knicks 2020 Go for it

There was so much to talk about. I'm overwhelmed with comments that its hard to put it all together. From one room to another getting lost. Dead and active bugs in the room. Mold that would make you turn around and leave. A washing machine that sound like it was going to explode. I just can't understand how you can have a resort that suppose to be one of the best, have so many issues. Over priced resort fees. The resort is a hot mess. Totally destroyed my plans of relaxing and cooking a good dinner for my grand child birthday. I ended up going home and cooking and celebrating her birthday at home and than coming back. I'm so disappointed at this place. I would never come back. Also double charging me on fees that i had paid already. If i could give you a zero rating i would. So disappointed at what was going on at the resort. Last comment. The young people you have out front at the main entrance not one came and asked did we need help. They was standing there on their phones looking and running their mouths. HORRIBLE EXPERIENCE.... NEVER AGAIN.

Aimee Bartlett

Since it appears that my last review was deleted here as a new one. We are still currently guests at this resort, and have less than a stellar experience. The property is nice, and the rooms are spacious, the hotel is clean enough, but could be better. I called a couple of days before check-in to confirm my reservation, and specifically asked about resort fees, and any additional fees that would be needed upon check-in, the receptionist seemed annoyed, and said that none are listed. Everything was booked with my credit card points. Which has been the case, in other instances, where I have used my credit card points, so I didn’t think anything of it. Check in they asked for $300, but we’re unable to give me a breakdown of that $300 fee so that I could send it to my credit card company and get reimbursed. They seemed very annoyed that I even asked. A few days after our arrival, we have tried to call the front desk several times, and message messaged the hotel, for new towels. Eventually, my husband just had to go down to the front desk, and ask for new towels. He was a taken back when the front desk attendant said that we were supposed to wash our own towels. Which is fine, but that is not on any of the paperwork that we received upon check-in… Come to find out, there were several things that we did not get upon check-in that stated other rules and information that we did not have. We did not receive our spans to get into the waterpark or the pools, we also did not receive a parking pass, so we were stopped by , the front gate every single time upon entry and it wasn’t until the last time we were entering the property that they told us we needed to get a parking pass… Frustrated about the Towel incident and the apparent missing information, I went down to the front desk last night to ask for the manager. I was concerned that there were other rules that we We’re not, and I did not want any surprises upon check out. I was told By the front desk attendant, he actually doesn’t even know what the paperwork given upon check-in sets. I told him that was problematic and he should probably read it. I was told a manager would call me, he never did. Like I said, hotel is nice. It could be better. It’s clean. It could be cleaner. We had lots of noise complaints given I have two small children, and they were very scared when people were laughing and screaming in the courtyard at 1:30 in the morning. There were guests that were eating chips in the pool so it wasn’t clean. They also start doing lawn maintenance at 6:45 in the morning on weekdays.

Aaron Munson

Stayed there with my family recently and they stole our deposit. We paid for the stay and told that was final payment. When we arrived, they requested an additional deposit to hold until we checked out. We checked out and they said funds would be released at 10 am. Funds were never released. Received a zero balance statement and told the deposit would be released that day. A few days later they said it would be 7 to 10 days. Called back and they said 7 to 10 business days. After 11 business days they lied and said it was not going ti be returned to us and that’s all they could say. Requested a manager and refused to transfer me. Saying I need to talk to accountant office and they are closed. Just one lie after the next. Would not recommend staying there! Will never stay there ever again! They lie about everything. Promise you a shuttle to Disney only to find out there is only one pick up and drop off and it takes more than an hour to get to the parks when they are 15 minutes away. You have to do your own laundry and clean your own room. It smells like water and sand in the room. Furniture old and out dated! On site water park is a swimming pool and extra features cost more to reserve. All lies! Fake resort! Don’t stay there! *** They responded to this post saying they are looking into the matter and another lie! Haven’t heard from anyone and I still don’t have my money back. They steal extra deposits they take separate from your stay - send you a zero balance - and keep your money and avoid your calls. DO NOT STAY HERE!!!! 9/20/2024 checked out for good!