The Grove Resort & Water Park Orlando

Zarifbek Nishanbaev

Mixed Experience at The Grove Resort & Water Park Orlando I had the opportunity to visit The Grove Resort & Water Park Orlando in January for a 7-day stay. Overall, I enjoyed my time, thanks to the good amenities and facilities the resort offers. However, my initial experience with the room and service left much to be desired. Upon arrival, we were assigned a room on the second floor. Unfortunately, the room had an unpleasant smell, and the view was obstructed by trees and buildings. I brought this issue to the attention of the reception staff before using the room, but the person who checked us in was not helpful and declined to move us to a different room. I returned to the reception the following day with the same concern, but it wasn’t until the third day of our stay that they were able to accommodate us in a room on a higher floor with a better view. The new room was in much better condition, and for that, I am grateful. While the resort offers great amenities and a pleasant atmosphere, the initial lack of responsiveness from the reception staff was disappointing. However, I appreciate that the issue was eventually resolved, which allowed us to enjoy the rest of our stay.

Greg Stewart

I visited during the Thanksgiving week. The resort was not crowded but they seemed a little short staffed. The rooms were high quality but the customer service leaves a lot to be desired. We had no sheets, blankets or pillow for the sofa beds in the third room. We asked for them and they delivered them. The problem was that they just left them outside the door without knocking where we found them the next morning. I ordered breakfast online for delivery at the pool. When the breakfast never came, I made an inquiry. The staff told me that the online ordering hasn't worked for more than a year. They took my order and delivered the food 20 minutes later. I had read all the reviews before visiting and I knew we might have problems but I just don't know why they don't address the customer service issues that continue to mar a wonderful facility.

Mauli

We thought we would be at the Grove, but somehow ended up at Terraces at check-in. They are the same property and operate in tandem. Anyhow, they fail to deliver even the bare minimum of what guests should expect from a resort. Safety, cleanliness, and service are non-negotiables in the hospitality industry. Complete Disorganization: From start to finish, the management seemed clueless and unprepared to handle basic guest needs. Check-in was chaotic, and we had to be escorted to our room without any keys for a majority of our stay. Additionally, their shuttle services were complete chaos and its not possible to walk between the properties at night (especially in Florida where they have active "gator crossing" signs everywhere). This lack of coordination was evident throughout my stay. Serious Safety Concerns: The adjoining door to the neighboring room did not close properly, compromising the security of our room. We reported it to every person working the desk whenever we passed by and they promised to have security or maintenance address the concerns, but no one showed up the entire time we were there. This is unacceptable and shows a blatant disregard for guest safety. Inexcusable Technical Problems: Their system was down for most of our stay, leaving us without a functioning room key. Not having secure, convenient access to my room is beyond frustrating and demonstrates a lack of preparation. No Housekeeping Services: Shockingly, there was no cleaning or maid service available. We could also not request more towels, and were offered soap to clean our own towels when we complained to the front desk staff. Even something as simple as extra towels was too much for this property to handle. This is completely unacceptable for a property charging significant "resort fees." Surprise Fees: Speaking of and adding insult to injury, I was blindsided by a surprise "resort fee," which felt like a slap in the face considering the complete lack of services provided. Unless significant changes are made to management and operations, I strongly advise staying elsewhere. This was one of the worst hotel experiences I’ve ever had. There was no one present to check us out the morning we left, but I did call the property to convey my review before writing it here on Google. I requested a call back from the manager of sorts, but have yet to receive one.

Steve B

Second stay for us. Resort has declined substantially. Rooms are in rough shape. Check in was a mess. We were not provided any wristbands for the water park (included in our room), given poor directions to our room and were charged parking when we did not have a car. It was a battle trying to correct our billing. Very poor service and run down environment. Not impressed.

Dr. Abdulla Kazim

Disappointed with how the quality of rooms and services has gone bad. The room I was checked into was very run down and the in-room facilities was in a very bad condition. There is mildew and mold growing in the washing machine , the dishwasher, the kitchen sink and the shower. The lint in the dryer is caked on the filter and has not been maintained well. Furthermore, they add a resort fee whilst a cleaning cost would be extra per visit, and seeing there is ample parking on site, still they charge an extra fee for parking. The tenants are very noisy and ill-mannered, not like how it used to be. They shout and make noise in the lobby and the hallway even after 1am. No sense of safety and security whatsoever. This place should not be considered as a resort, not even as serviced apartments, since everything comes with an additional fee. It is an excellent location nonetheless, but someone should take over the place, it is really appalling