DoubleTree by Hilton Hotel at the Entrance to Universal Orlando

r s

Me and my boyfriend came here for vacation and we had an amazing time! We were here for 4 nights . We loved this hotel we got here few hours early and they held our stuff for us while we went to some stores till check in. They gave us free cookies they’re so good. Hotel room was really nice and clean. They have a fire pit outside and we sat next to it like every night. Jacuzzi is really big and nice too! Definitely recommend this hotel.Customer service is amazing everyone is super welcoming and sweet. Especially the girls working at the front desk.

Sandi Lynn Hinton

From the moment I walked in this resort Diamond at reception made me feel comfortable and special. Her outstanding professionalism, warm greeting and welcoming smile stands out above all others - Thank You Diamond! And a shout out to Vinny the waiter who also provided exceptional customer service and a warm welcoming smile. I will definitely recommend this hotel to friends and family! So far my favorite in the Orlando area! Thank you!! - Sandi

Margarita Naumchik

Locations is probably the only thing that this hotel has. Room clean which is basic but outdated. I plugged in my travel steamer to iron my outfit for even and plug would not stay in the wall. It would pop right out as soon as I move. For the price I am paying which is close to $200 a night I expect outlets to work properly. Customers service is something that’s lacking. I did online checking only to be notified that I need to stop by front desk regardless. Which is supper frustrating. Why offer service if you will make me stand in line anyway? I had to wait over 10 minutes before someone got to me and that’s me being 2nd in line with 3 people working . At least it was at the beginning and than 2 felt leaving 1 even though they saw me and other guests waiting to be helped. There was 1 of them helping their “priority “ customers. While I was standing I was passed on 3 times because “priority” customers who were coming much later after me were called to desk first. Guy who was checking in “priority “ guests checked in 3 guests while other 2 were still ‘working on checking in their 1 customer. I guess efficiency is not something that is offered to regular guests and their time is not valued either. When I finally got to desk and asked why I had to wait event though I checked in online she just made list of reasons it might happened. She didn’t check why and honestly didn’t care. Acted like I was a bother and nuisance and annoyed that she had to work instead of loiter around like her other colleagues did who just watch me and other guests who were waiting to be helped. Oh, and their famous cookies? Yeah, she didn’t even bother offering them to me. For the price I paid I expected to be treated better. Remote key didn’t work at all either. What is the point of offering service which would not be honored? Very disappointing and would not recommend this place.

H Account

This is one of the genuine modern hospitality providers in the world. Alex the manager was fantastic at making our stay wonderful. The hotel is close to everything and I mean everything! Including being two minutes from N and S interstates. Its, clean and welcoming and always Busy but the staff always had time for you. The food was great and so was the pool and hot tub, arcade, gym and large fire pit. Having Avis in the lobby was a bonus and had its perks - free parking. Always buy the unlimited toll package.

Doreen Tan

26 Feb 2026 So, it's been 4 days and the dead bulb on the desk lamp still hasn't been fixed. It's ridiculous. 24 Feb 2025 I reported a dead bulb on the desk lamp three times and no one did anything about it despite saying they would. Disappointing. I expected better of a Hilton hotel. Docked 2 stars for service, and one star from original if 4 stars for rooms. ---------- 23 Feb 2025 If you're on the Hilton Honors (HH) programme you can get pretty decent rates for your stay. Free tasty cookies when you check in. Nice, warm, chocolatey-nutty. Rooms are old fashioned, but quite big. Safe sits in the cabinet, very low, have to bend to reach - not elderly friendly. Desk lamp doesn't work. Happy with the shower though my friends said their room shower water pressure isn't good (mine was ok). Complimentary coffee and tea. Coffee machine old school as well. Would've preferred proper cups instead of paper cups though. Two bottles of 500ml water provided, though I'm not sure if it's just for one time (says complimentary on your arrival). Overall pleasant.