Dreams Lanzarote Playa Dorada Resort & Spa

Allie Wickens

We had a lovely time. Staff very friendly, very nice food great for kids and grown ups (pizzas were awesome!) pool was lovely. It was a shame the jacuzzi was closed all week and the sandpit and a few other bits needed love. Location is good but not if you have any mobility issues just because shops are down a hill into town. Recommend!

Chris Baxter

A beautiful hotel with professional, courteous and attentive staff. We received a very warm welcome from the start. The hotel is spotlessly clean and even smelled delightful. The gardens and pool areas were maintained to a very high standard. We would highly recommend the preferred option to take advantage of the better facilities and perks. The spa is a great addition and reasonably priced for the aqua circuit. Breakfast in the preferred area was exceptional with a huge choice from the usual cooked items, fresh fruits and continental options. Well worth the upgrade.

Neil Gleave

Brilliant holiday , from the minute we entered the hotel to be welcomed with cold towels and a glass of wine , through to the day we left . Food was great with plenty of choice . Branded drinks at the bars . Entertainment was excellent. Rooms and hotel was spotless clean .Staff were attentive without being obtrusive. Hotel location is between the town and the marina, so plenty within walking distance. My wife needed a mobility scooter which was hired through the hotel at a very reasonable rate. I'd recommend the hotel to anyone .

valentino alaia

We booked a peculiar room two months in advance, paying some extra, but when we arrived there, they said the room was not available and they’d give us another room. It was not the same type of room, looking at the pool and not to the sea, with noise in the evening. We were offered no compensation or at least excuses for this unprofessional behaviour. Anyway the hotel is very well located; the kids club has to be improved. It is not what you expect from a Hyatt Hotel, but still a good 4 star hotel.

Danielle Ratzabi

Very disappointing and definitely don't meet the standard of a 5 stars hotel. Room: They gave us a different room than what we booked. We booked the ocean view room and got one where all you can see is the parking lot. Apparently, that's what they call "ocean view" The cleaning level of the rooms is outrageous. We got dirty towels and sheets with hairs all over them. After complaining about it they told us they never get complaints about the cleaning suggested to see another room. A representative came with us to see the new room which to our surprise was also dirty with stains on the towels and hairs on the sheets. At this point they told us that the hotel is in full capacity so they didn't have the time to check the cleaning level in every room. They asked for another opportunity and promised to ensure our towels and sheets will be clean from now on (spoiler: they weren't). We decided to give them another chance to not waste more of our vacation time moving to another place. Unfortunately, this turned out to be a mistake. Food: You cannot book a table or reserve in advance for the dinner restaurants, you must stand in line every night (attached image of the line which was similar on all nights). Waiting time can take up to 30 mins and it's not guaranteed you will get in. One of the nights we waited 30 mins in the line only for them to suddenly tell us they are not accepting more guests. We then moved to wait in the line of the other restaurant available for 10 more minutes before we got a table. Overall, the food in the buffet and restaurants is of poor quality, very dry, without fresh ingredients. Location: location is good, near Playa Dorada but I'm sure there are many other hotels in that area which will provide much higher value for money with decent cleaning, food and service.