Dreams Lanzarote Playa Dorada Resort & Spa

Mark Breede

We had a wonderful time during our stay. The staff was incredible, knowledgeable, helpful, cheerful, they were all great. The room was spacious, immaculate and well appointed. The pools were very nice and they held some terrific games and activities where everyone had fun and a laugh. Food was wonderful as well. I would highly recommend this place and I do hope we can go back someday soon.

Adrianna Szkopińska

I had a wonderful stay at this hotel! The staff were incredibly welcoming and always ready to assist with anything I needed. A special mention goes to Magdalena, the animator, who was an absolute gem. She is such a kind and helpful person, always making sure everyone had a great time. Whether it was organizing activities or just offering a friendly smile, she made my stay even more enjoyable. I truly appreciated her warmth and dedication. I highly recommend this hotel to anyone looking for a pleasant and unforgettable experience!

Kevin & Jo

I really enjoyed our break at this hotel, we are a family with two kids 7&8 and it covered all of our needs. It was friendly with helpful staff, very clean, nice rooms and a decent selection of foodin the buffet or you can choose a restaurant. A special mention also to the kids club staff, Valentina, Pablo and Tim, just on how they made the kids holiday so special will have us returning, they put so much effort in to make the kids time enjoyable, happy kids make for a relaxing holiday for the parents :-) Great hotel we will definitely be returning.

Mark Veitch

My partner and I have stayed at this hotel every year since 2017 and love it. We stay B&B in a club room. The rooms a lovely and clean and the breakfast has plenty on offer and food quality excellent. We go to the beach each day so its location is fantastic as its a 5 minute walk. Also a short walk to either the town or the marina in the evening when going out for our meals. At the end of the days, we drop i to the hotel pools for a swim and a drink and always find the staff friendly and helpful. Back again this September and really looking forward to it.

Antoinette Sheehan

Came to dreams with my husband, mother and 5 year old daughter. Stayed for 9 days. 9 days of what I can only describe as the worst possible customer service and treatment we have ever received. If you have a family member, in particular a child with additional needs, do not even consider this hotel. While the hotel itself is beautiful and the location is great the staff were below average and treated us very poorly. We booked a triple room as we specified our child would sleep with us and had additional needs. We also booked preferred club to get the benefit. On arrival the receptionist demanded we be downgraded to another room at the far side of the Hotel and made us pay an additional 700 euro extra. They assured us we would get the same benefits even though the room was not preferred club: the next 9 days consisted of us being turned away from preferred club pool, lounge etc because of room number not being “preferred club” even though we explained the situation. Our cards wouldn’t work and we had to return to reception sometimes twice daily. A pool guard even told my husband “please leave you don’t belong here” because we didn’t have the correct color towel. Again all because of the mix up caused by receptionist: we explained my daughter had to have a blended diet and we needed to take the included breakfast back to the room to blend it. They said they would make note! Every morning it was a battle with staff to take the food out. Embarrassing our entire family with the scene! To add insult to injury when we finally got the meals to the room, they had the cheek to add €10 room service each time! Disgusting behaviour We complained several times to no avail, on check out we spoke to a manager called KAREN and she was hideous, smiled into my face when I asked her if the hotel cared about families with kids with additional needs. Not sorry and made us feel even worse. Horrible experience, will never again return. If you want 2 star service then this is your place!!