Hotel Lava Beach

william stone

Overall, this hotel is deserving of its 5 star rating. Gorgeous design, absolutely spotless and staff are incredibly friendly. The poolside waiter service is fantastic, as well as the other bars in the evening. I have never seen a hotel so clean and so well put together. My ONLY small complaint, is that the Air conditioning in the rooms isn’t good enough. I am aware of the laws that exist for energy saving, however our AC was kept on 24/7 and our room struggled to go below 24C. This could have been our specific room however. Overall, we had a fantastic stay and would definitely return. Highly recommend.

Mike de Gruijl

Although the hotel looks very nice and in a good location when it comes down to services it should have been a -1 star ranking. On our last day we were missing some items from our room. After a good search by ourselves and also the staff of the hotel we left the hotel without these items (e-reader and SIM cards) We also informed the staff and reception we had a very bad feeling about this matter and found it hard to leave with this uncomfortable feeling. Now after 2,5 months we were informed that they found the items in the safe deposit in our room which we and the staff looked in multiple times. We were very happy although we found it strange that only after 2,5 months the items all of a sudden showed up in the safe we checked multiple times just like the staff. This implicates that the room was not used for at least 2,5 months which is very unlikely. On top of this the hotel wants to charge us a fee for retuning the items by post. Now they are also accusing us of accusing them of theft which is not the case. We are only saying the same as the latter in our review.. Very very bad service that is the only thing we are accusing them off.

Jan Walker

Beautiful place, very clean. Staff were extremely helpful and friendly especially in reception. In my opinion a couple of issues let it down. One of these issues were the chairs, probably OK for men but not for a woman of 5ft 3. They looked aesthetically pleasing but not at all comfortable. The other main issue was at dinner. I think in a 5 star hotel you shouldn't have to pay to have water at your table. Dinner was a buffet service and there was plenty of choice but not necessarily things that went together. The chef that was cooking on the hot plate needed to be more friendly and cheerful, didn't speak much English and was very sparing with his portions. There was a lovely roof top bar with a great view but was only open on limited days which was a real shame, also no toilet which meant you needed to get in the lift to reception if you needed the loo.

Dan Parkes

We had a wonderful time - we were here for a brief mini moon and the hotel was gorgeous. Really quiet location, lovely pool, loads of facilities. Also, for an all inclusive, excellent food options. Different each day, felt very high spec, lovely drinks choices. And everyone who worked there was just really lovely, we had a wonderful time and felt very treated. We’ve recommended to all our friends to go if they visit Lanzarote!

S T

Staff were very kind and dedicated during our whole stay and experience at the pool bar, bar in the evening, morning breakfast and Cristina at the reception gave use many tips for our FuerteVentura trip. The hotel also proposed us to leave some of our luggage when we will return for our second stay later in the week. Room was also very clean and everything was working well. Would definitely recommend this hotel !!