Eden Roc Cap Cana

Annie P

Stayed 4 days in Eden roc. Food was better than most resorts. Very fresh though the quantity of certain dish was minimal. I was still hungry after eating the raviolis. The breakfast was not exciting with cheap fruits and breads. We sometimes felt pushed by staff to order more than we needed. As a reference, a quick lunch at the casual Blue restaurant ( two poke bowls, I glass of wine and a juice )was well over 100$. Beach was beautiful and free from seaweed but very small. No walking here. Most of the coast is taken by a beautiful seaside golf on both sides. There were plenty of lounging chairs with umbrellas. There is very little to do at this resort, just swimming and lounging. Bicycles can be rented at 25$a day but nothing else. What was very frustrating was that the pools and beach close at 6pm. We were very thankful for our private pool but people in beachfront apartments felt annoyed. We had a villa with a pool and loved everything about them. Both were big and perfect .We liked the outdoor shower and the big closet. We were dismayed to find a 75$ minibar on our bill when we didn't even open the minibar. After asking for clarification, we were told it was for a cheap cotton beach bag that my husband used and put in his luggage without thinking. We don't even like it. Very little information was available and we had to ask about the opening hours of pools and restaurants. Staff was very friendly and helpful. I felt safe going around alone as a woman. The resort is beautiful, clean and well kept. We enjoyed our stay and ate very well.

Maria Bacanurschi

2 stars instead of 1 only because the girls helping me at the spa and Shereen for yoga were an absolute delight. Now onto the bad: - no hot water in showers and had to complain several times for it to be fixed - takeout was god awful. My salmon was raw and there was no béarnaise sauce , really plain under seasoned food (felt like microwave meals) - the bathroom literally locked and did not open and no one came to fix it so I had to go around the resort to find other bathrooms - concierge blaming me for the issues saying I should have gone after her and called her more and shown proof the takeout was raw. Never apologized, and tried to intimidate me and make me feel bad about complaining All in all I wouldn’t come here. Unprofessional management, and not a relaxing stay when you have to take care of everything yourself. Plenty of beautiful suites around cap cana for 1,000$ a night and I’m sure the service would be better. I saw the negative reviews about food but thought nothing of it. Little did I know that would be the last of my issues.

Kelley Koenig

We had an amazing trip It started off with Willie as our driver from the airport to the hotel. Willie provided top notch customer service from loading our bags to giving us highlights of the hotel, surrounding areas and dinner recommendations. Willie also helped us later in the week with other rides to town and his service did not disappoint, he is amazing! Upon arrival we were greeted by Abby, or butler, who also provided great service. Abby helped us all week with activities and dinner recommendations. We golfed at the resort as well and had the best caddy, Amgel, he helped me golf better than ie we have. His guidance bad me, a non golfer, hitting the ball straight down the fairway! I would highly recommend this location with amazing views, rooms and customer service! Thanks for a great week

Dean Scarlett

Our stay at Eden Roc was exceptional. The quality of offerings, rooms, grounds, restaurants, food / beverage and service were superlative. Related to service, I would make specific mention of a few key individuals- Our concierge, Esther, was outstanding and very responsive at all times. Adalberto and Adrianno (food and bev management) were also excellent. We particularly enjoyed the service provided by Clara and Sindy (Blue Grill), Tomas (Mediterraneo), Santana (La Palapa) and last, but certainly not least, Luis (server at beach bar). Luis was an absolute pleasure, and was wonderful to our family the entire week! We can't wait to return!!!!

S Davis

I recently stayed at the Eden Roc Cap Cana and truly enjoyed my stay. This is the second time I have stayed at the Eden Roc Cap Cana and both times have been fantastic. This time, however, I stayed just after the hurricane hit the Dominican Republic and while most other hotels in the same vicinity were closed, the Eden Roc remained open. It's a gorgeous property and the service is outstanding. Certain areas were closed, obviously, but the vast majority of the property remained open. The beaches are pristine. Like most beaches, they have seaweed, but they have crews that come and rake and clean the beaches every day. The restaurant was open and very accommodating. They were very personable even though I was a solo traveler. I felt like I made friends with the staff while there. They gave me great recommendations and places to go and try. Outstanding. The quality of the food was excellent. The breakfast was delicious. They had a Dominican breakfast item which was fantastic!! Shout out to Ramon Knight at the restaurant, he was outstanding and went out of his way to make my dining experience special!