Hard Rock Hotel at Universal Orlando

James Jessamine

Great hotel, as you would expect for a Hard Rock. Due to refurbishment our room was downgraded but we were really well compensated, no fuss they were aware and ready for us when we checked in and immediately made us an excellent offer and a massive apology. Very professional. Recommend paying for club room and benefits. The pool was great, heated, and the slide was fast. There were plenty of lifeguards which was reassuring although they did like blowing their “whistles”!! The location is perfect for access, walking access, to universal. Other reviews have mentioned park noise at the hotel, this is a myth. As a watch out, if you have a hire car, parking isn’t included, and there is a daily parking charge while staying there. We stayed 10 days, at $33 a day, it soon adds up.

Lori A.

Just stayed 4 days at this hotel. First the positive points. Hotel is a great location since parks are all a short walk to the parks and city walk. There is also a water taxi on site to take you to the parks. The Beach Cabana bar serves very good food and the service is great. Our housekeeper was very good. She knew our early schedule and had our room cleaned late morning to our liking. There’s a Starbucks on site and all in all it’s a pretty hotel. But, for the $$$ price you pay for your stay, I don’t appreciate the hotel ducks who seem to live in the pool! Having a home pool on a lagoon, I go to great measures to keep ducks out of our pool. Duck poop may contain diseases that thrive in water and be harmful to humans. It is also quite gross to see their feathers floating on the water. The only other negative is that the carpet and couches in the rooms are showing sign of wear and tear with stains and such.

Augie Santini

What can I say but this hotel was amazing. The rooms were amazing and clean. The proximity to the park was so close also. Only a 5 minute walk and there you were to the front gate of Universal Studios. They have their own security checkpoint so no need to wait in long lines. The water taxi is right there as well so getting to and from the park is no issue. Everyday we had someone clean the room and it was never a mess. The staff was super helpful and willing to assist with any issues. We were there before Hurricane Milton and even had the option of extending our stay to make sure we were safe during the storm. All in all this was an amazing stay at a wonderful hotel. It was a bit more expensive than the value resorts but would gladly spend to stay here again.

Paula Roofing LLC

I wanted to take a moment to express our gratitude for the exceptional service we received during our recent stay at your hotel. Paula, who was working at the front desk, truly went above and beyond to make our stay more enjoyable. She was incredibly helpful, offering us tips on navigating the park more efficiently, which made a big difference in our experience. Additionally, Ricky Ricardo from the bell service team was fantastic. He assisted us with our luggage, both taking it downstairs and loading it into our car, all with a positive attitude and professionalism. Both Paula and Ricky Ricardo made our stay memorable, and we greatly appreciate their efforts. Thank you once again for the excellent service. We look forward to staying with you in the future.

Nicola Emma

We had a fantastic night stay. The hotel is stunning and the pool area perfect for the adults and children, it’s open until 10pm which is perfect for a dip after the theme parks. The extra hour in the parks and the express passes made our days around universal super enjoyable. Would book again in a heart beat.