Hard Rock Hotel at Universal Orlando

Melissa Navarro

Best hotel experience! I love Hard Rock! I'm a Pass Holder and this is my favorite place to stay when I visit Orlando. Comfy beds, pillows, and I had an epic view! Amazing play list throughout the hotel and you can hear music while you're swimming in the pool, too! Totally worth having the Club Level perks as it makes your stay even more enjoyable. Rock Level had all great quality snacks, breakfast, and refreshments and happy hour throughout your stay. Thank you to Chris and Don who were so kind and hospitable during my stay. The pool was very enjoyable as well and the slide was so much fun! I only have great things to say. Thank you to everyone who made our stay so memorable and lovely. I wouldn't want to stay anywhere else. I can't wait to visit again for Halloween Horror Nights!

Kristy nixon

Loved this Hotel !! The vibe is so fun !! Decorated beautifully!! The pool has a water slide and you get free express passes!! The rooms were clean and the beds were so comfy !! We enjoyed our ride on the ferry to the parks which was super convenient!! The only downside was the ferry was not operating in the evening when we needed to go home after the park and I was traveling with my aunt who needed a wheelchair to get around. I ended up having to push her all the way to the hotel because the ferry had a problem with the course for some reason and could not take us back, which was pretty frustrating but otherwise a very wonderful experience overall.

Bryan

A bit of a mixed bag here. Have stayed here before multiple times but the level of service and value for money has severely diminished. Very disappointed to be completely honest. Far too expensive for what you get in club level, couple that with the clientele it now seems to attract and it leaves a bitter taste. I would always have been a huge advocate of this hotel, but not anymore. They need to do more. Its not the hotels fault on who stays there but it now feels like you are staying in a cheap tenerife resort. Not sure we'll be back at 1500 quid a night.

Matthew W

We stayed at the Hard Rock Hotel at Universal Orlando last week, and it was an amazing experience overall. We booked a two-bedroom suite, and the room was spacious, premium, and very comfortable. The beds were cozy, and I really appreciated little touches like the JBL alarm clock. The whole hotel had a very upscale, high-end feel, which matched the price point. The lobby was beautiful, and it immediately gave off that fun “music hotel” vibe that the Hard Rock is known for. The main perk of this hotel is without question the free Universal Express Passes. These were a complete game changer in the parks, saving us so much time in line. Honestly, if you’re visiting the Universal parks, the Express Passes make the hotel worth it on their own. The pool area stood out the most for me 🌴💦. It’s gorgeous, with a lively atmosphere, and comes with a beach club vibe along with a bar and restaurant attached. It can get a little loud, but since we were traveling with family, that didn’t bother us. It’s definitely not a quiet, private pool setting - it’s more about fun, music, and energy, which really fits the Hard Rock theme 🎶. Check-in was a little bit slow since we had to print our Express Passes, but once that was done, everything else went smoothly. The staff were very friendly, especially the bellhop who guided us to our room and gave us lots of helpful info. The hotel has some solid amenities, too. There’s a large gym with showers and a sauna, as well as a small arcade (though I didn’t go inside). Parking is available on-site, but it is pretty pricey, which adds to the already high cost of staying here. On the bright side, the location is unbeatable - you can walk right over to Universal CityWalk in just a few minutes, or take the water taxi, which I did once, and it was incredibly peaceful. 🚤 Overall, the Hard Rock is very family-friendly, stylish, and full of energy. I would definitely stay here again, but the price is the only thing that gives me pause. If you’re visiting the parks, the Express Passes make it worth it. But if you’re not planning to spend much time in Universal, there are other Universal hotels that offer better value. Still, for convenience, fun atmosphere, and those Express Passes, Hard Rock is hard to beat! 🎸🔥

Lynda Coto

We stayed at the Hard Rock Hotel for 5 nights (2 adults, 1 child). While we had a fun overall experience, there were several areas that could be improved, especially when comparing to our stays at Royal Pacific. Rooms The closet space was very small, and the bathroom was extraordinarily tight. After long days in the parks, we really looked forward to a comfortable room, but unfortunately the air conditioning never fully cooled the space. The pillows were another issue—they were all feather down and lacked variety. We had to stack three pillows just to get comfortable. At Royal Pacific, the assorted pillow firmness made for a much better night’s sleep. Housekeeping Housekeeping did not consistently replenish supplies. Coffee was not refilled daily, and water bottles were not replaced. At $500/night, we expected these basics to be restocked. Dining/Market The Market needs a more true “grab-and-go” setup. Instead, most items had to be ordered at the counter, with cashiers also responsible for scooping ice cream and making coffee drinks, which caused long delays. By contrast, Royal Pacific’s market runs much more smoothly and is well stocked. Transportation The shuttle bus to Epic Universe was frustratingly slow. One evening we waited an extraordinarily long time while other resort shuttles passed two or three times before ours ever showed up. Ultimately, we resorted to Uber most of the time ($20 each way). Concierge The concierge team was engaged but gave us incorrect information regarding the fireworks and drone show—something our 12-year-old was very excited to see. We were told it wasn’t happening, only to find out later that it did take place. This miscommunication caused us to miss out. Highlights On a positive note, The Kitchen had a wonderful brunch buffet with excellent service. The pool was also a highlight—lively, fun, and well-managed. We rented a premium cabana and had fantastic service all day. The DJ kept the energy up with games, trivia, and competitions that were a huge hit. Overall We had fun, but if given the choice, we would return to Royal Pacific. Comparatively, the rooms are more spacious, the amenities are smoother, and the overall guest experience feels more refined.