Holiday Inn Club Vacations at Orange Lake Resort

Serge B

Hotel Review: Disappointing Experience with Numerous Issues We recently stayed at this hotel for six days, and unfortunately, it did not meet our expectations in many aspects. From outdated rooms to subpar service, the experience left much to be desired. Firstly, the rooms are in desperate need of renovation. Many areas of the hotel feel outdated, and the overall ambiance is below average compared to other properties in this price range. To add to the inconvenience, housekeeping did not service our room during our stay, meaning no fresh towels for the pool, no trash removal, and no bed service. When we asked for clean towels, we were directed to the laundry room to wash them ourselves—certainly not what you expect when you're on vacation to relax. Another significant issue was the incessant time-share sales pitches. It felt like every time we walked around the property, we were approached by sales staff pushing time-shares, which became quite bothersome. Guests should be able to enjoy their stay without constantly feeling pressured by salespeople. Additionally, the fire alarm system malfunctioned for two days straight, going off nearly every hour. This not only disrupted our relaxation but also raised concerns about the hotel's safety protocols. Finally, prior to booking, we were informed that the hotel offered shuttle service to local parks, which was a primary reason we chose this location. However, upon arrival, we discovered that the only shuttle provided is for transportation within the hotel property itself. This misinformation was disappointing and added unexpected transportation costs and logistical challenges to our plans. In summary, the combination of misleading information, lack of basic services, and the constant time-share pressure made this stay a frustrating experience. We will not be returning, and I would caution other travelers to consider alternative accommodations if they’re looking for a relaxing and hassle-free vacation.

Walker Gumbert

My experience with Holiday Inn and the people at this resort has been nothing short of a real estate scam. I was held in the presentation for 4 hours until I agreed to sign and was told I could cancel it at any point in time if I didn’t like it. I wanted to leave and they would not allow me to. Their big hook was that it was an investment for family. It has been just over a year and I have been contacting Holiday Inn about this with no cooperation, apology, or reasonable solution. This was a clear bait and switch operation. If you or anyone you know is going to be staying at a Holiday Inn resort I would sincerely recommend avoiding going to any presentations or buying into it. Stay at the resort without becoming a “member” and save yourself a lot of money and inconvenience. Buying into it makes it inaccessible and exponentially overpriced.

Michelle Peralta

This is a perfect place for families, friends and couples. They have great amenities, our suite was big with 3 rooms and 2.5 bath rooms. The master bedroom has a beautiful tub and the kitchen was fully equipped. Close to Disney and all shopping centers. They have several pools, slides and food and drink options too. I definitely recommend, very clean, very comfortable and very beautiful. And they had a jacuzzi in pool area by our suite. That was really sweet!!! Not the best pics, cause a lot of them have people in them so I posted what I could.

Tyler Lehman

Awful/deceptive service. They force you to sign up for a tour/sales pitch for a time share in order to get my room keys and parking pass. They offered a reward (free week vacation or food vouchers for attending). I felt extremely pressured to agree just so I could finally get to my room. I went back a few hours later to cancel this tour, which was 2 days away, and was told I would be charged a $30 cancelation fee. It is unacceptable to push this on someone just trying to check into their room and the charge them for canceling. The time they scheduled me for would not have even given me enough time make my flight home

Ashley Jones

It was an ok stay. Stayed with family and when arriving at the unit the stove top was turned on which is extremely dangerous traveling with children. The microwave handle was also broken and during our stay the fridge started to leak. It was an adventurous time. Will go back due to the updates that are being made and give it another shot.