Overview
Step foot into an adult-only world of complete relaxation and all-inclusive delights in the Mexican paradise of Cancun at the sublime Hyatt Vivid Grand Island. Set between the Nichupte Lagoon and the Caribbean Sea, this 5-star all-suite hotel is a...
Step foot into an adult-only world of complete relaxation and all-inclusive delights in the Mexican paradise of Cancun at the sublime Hyatt Vivid Grand Island. Set between the Nichupte Lagoon and the Caribbean Sea, this 5-star all-suite hotel is an ideal choice for anyone seeking an elevated tropical holiday experience. Plush, modern living spaces and an extensive selection of enticing dining destinations await, along with a multitude of fabulous leisure amenities. Key features include swimming pools, a spa, fitness centre and beach club, while a myriad of land and water sports, activities, classes and wellness sessions can also be enjoyed during a stay at the Hyatt Vivid Grand Island.
How far is the nearest beach?
Guests staying at Hyatt Vivid Grand Island have access to the Ennea Beach Club, which is located on Playa Delfines, a 10-minute shuttle away from the hotel.
Distance from the airport
Cancun International Airport is approximately 17km away from Hyatt Vivid Grand Island.
Junior Suite Bay View
- Private furnished balcony
- King-size bed
- TV
- Complimentary Wi-Fi
- Air conditioning
- Ceiling fan
- Fully-stocked minibar with beer, soda, water and juice
- Coffee maker
- Electronic safe
- Telephone
- Steamer
- Bathroom with shower and double sinks
- Hairdryer
- Bathrobes and slippers
- Bathroom amenities
Junior Suite Golf View
- Private furnished balcony
- king or 2 doubles
- TV
- Complimentary Wi-Fi
- Air conditioning
- Ceiling fan
- Fully-stocked minibar with beer, soda, water and juice
- Coffee maker
- Electronic safe
- Telephone
- Steamer
- Bathroom with shower and double sinks
- Hairdryer
- Bathrobes and slippers
- Bathroom amenities
Junior Deluxe Suite Bay View
- Private furnished balcony
- King-size bed or 2 double beds
- TV
- Complimentary Wi-Fi
- Air conditioning
- Ceiling fan
- Fully-stocked minibar with beer, soda, water and juice
- Coffee maker
- Electronic safe
- Telephone
- Steamer
- Full bathroom
- Separate double showers and double vanities
- Hairdryer
- Bathrobes and slippers
- Bathroom amenities
Junior Deluxe Suite Golf View
- Private furnished balcony
- King-size bed or 2 double beds
- TV
- Complimentary Wi-Fi
- Air conditioning
- Ceiling fan
- Fully-stocked minibar with beer, soda, water and juice
- Coffee maker
- Electronic safe
- Telephone
- Steamer
- Full bathroom
- Separate double showers and double vanities
- Hairdryer
- Bathrobes and slippers
- Bathroom amenities
Premium Suite Golf View
- Private furnished balcony
- King-size bed
- Living area
- TV
- Complimentary Wi-Fi
- Air conditioning
- Ceiling fan
- Fully-stocked minibar with beer, soda, water and juice
- Coffee maker
- Electronic safe
- Telephone
- Steamer
- Full bathroom
- Separate double showers and double vanities
- Hairdryer
- Bathrobes and slippers
- Bathroom amenities
Facilities
- Swimming pools, including a rooftop pool and a pool at the beach club (Main pool now open to midnight)
- Hot tub
- Spa
- Fitness centre
- Fitness classes
- Beach club
- Watersports
- Complimentary access to watersports is available nearby at Aquaworld Cancun, located just 2.5 miles from the resort. Round-trip transportation services via Amstar are provided with pick-up times at 11:30 a.m. and 2 p.m
- Kayaks
- Paddleboard
- Flow Rider
- Sailing
- Yoga
- Meditation
- Spanish lessons
- Beach volleyball (at the beach club)
- Cornhole
- Horseshoes
- Cocktail lessons
- Arts and crafts
- Pastry classes
- Kite-making classes
- Wine, tequila and mezcal tastings
- Sip and paint class
- Cocoa ceremony
- Blackjack
- Bingo
- Football
- Beach tennis
- Petaca
- Golf (local charge)
- Paddle board yoga
- Pool volleyball
- Pickleball
- Ping pong
- Live music
- Parties
- Fashion shows
- Casino night
- Movie night
- Bonfires
- Karaoke
- Complimentary Wi-Fi
- Restaurants
- Bars
- Concierge service
- 24-hour reception
- Room service (7am to 11pm)
- Doctor on call 24/7 (local charge)
- Laundry service (local charge)
- Tour desk (local charge)
- Shopping
- Wedding services
- Meeting and event facilities
*Please note that charges may apply to some activities and for the use of some facilities.
Vantage Club
Vantage Club benefits include the following:
- Personalised check-in and check-out
- Exclusive access to the Rooftop terrace, infinity pool and Cobalt swim-up bar
- Complimentary access to the hydrotherapy circuit at the spa once per stay
- Upgraded bath amenities
- Soaking tub in the bathroom
- Pillow menu
- Secret box for room service
- Access to private Vantage Club Lounge
- Daily continental breakfast service in the Vantage Club Lounge (7am to 11am)
- Afternoon hot and cold hors d’oeuvres, exquisite desserts and premium liquors in the Vantage Club Lounge
- Exclusive access to Oishii for breakfast
- Access to the rooftop pool and Cobalt swim-up bar will be designated for Vantage Club guests only.
- Vantage Club guests will have exclusive access to breakfast and lunch at Oishii, the rooftop restaurant, as well as personalized concierge service on the rooftop and premium liquor options in the Cobalt swim-up bar.
- Ideal room locations on the highest floors of the building offering optimal views
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
All-inclusive
The Hyatt Vivid Grand Island all-inclusive concept includes the following:
- Limitless access to gourmet a la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour dining options
- In-room minibar fully stocked with bottled water, fruit juices, soda and beer
- Daily maid service
- Room service (7am to 11am and 6pm to 11pm)
- Complimentary Wi-Fi
- Endless daytime activities and nightly entertainment
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Aglio
- Gourmet a la carte Italian specialties and brick-oven pizza
- Serves dinner (5pm to 11pm)
- Dress code: Resort casual
Coco Cafe
- Serves coffee and pastries in the morning and sandwiches and desserts in the afternoon and evening
- Dress code: Resort casual
- Open 24 hours a day
Dalia
- A la carte traditional and gourmet Mexican cuisine
- Serves dinner (6pm to 11pm)
- Dress code: Resort casual
Fresco Ceviche
- Poolside venue serving fresh ceviche (11am to 4pm)
- Dress code: Resort casual
Galeria International Cafe
- Main buffet restaurant
- Local and international cuisine
- Serves breakfast (7am to 11am)
- Dress code: Resort casual
Le Lys
- Gourmet a la carte French cuisine
- Serves dinner (6pm to 11pm)
- Dress code: Resort casual
Mediterraneo
- Poolside venue serving seafood dishes with a Mediterranean influence
- Serves breakfast
- Dress code: Resort casual
Oishii
- Rooftop restaurant serving Japanese cuisine for dinner (6pm to 11pm) and grilled specialties.
- Serves breakfast (Vantage Club guests only, 8am to 10.30am), lunch (12pm to 4pm), and dinner (6pm to 11pm)
- Dress code: Resort casual
The Hub Snack Bar
- Poolside snack bar
- Serves food (10am to 5pm) and drinks (until 7pm)
- Dress code: Resort casual
Vivid Bites (Food Truck)
- Serves Mexican cuisine, burgers, salads, vegetarian options, and more (11am to 4pm)
- Dress code: Resort casual
Cobalt Swim-up Bar
- Open to Vantage Club members only
4.1
Google reviews (595)
Marco Garcia
I’ve also stayed at other all inclusive throughout Mexico. This one was different in a good way, calm and relaxing. Their beach club was amazing! You have to take a shuttle but I never had an issue with their comfortable mode of transportation service.
The food was good, but I do wish they offered either extended hours at the restaurants, or better offerings of their after hours(after 10pm) room service menu. Their room service menu is limited to bar food and took almost 2 hours at peak time which is why I deducted 1 star on service.
My other deduction on service was due to their limited offerings of activities at the hotel, It was slightly underwhelming (water aerobics, yoga, dance with an instructor at the ground level pool) 🥱.No night club with varied music 🥱. Bars were understaffed as per usual all-inclusive.
Facilities were very clean, staff were genuinely friendly, no maintenance issue to report for once, bed was comfortable, and I really appreciated their hosting of a local artesian market.
Imelda Madrigal
We just returned from vacationing in Cancun and stayed at the Hyatt Vivid. Infinity pool staff and view spectacular..Feish the concierge was nice and always going out of her way for us. Pool waiters - Mario, Ivan, Andrew, Adel, Eduardo, William & Alberto were very nice, attentive and funny. Carlos at the Beach Club made our day memorable and waited on us like queens and a king. Jesus and Maria from breakfast buffet very outgoing and always had our coffee and mimosas ready. Barney the VIP concierge very accommodating and bought my friend a personal bday cake to celebrate her bday.
We all had a really good time, would definitely stay here again.
Dale Schlitt
This review is directed at management.
We arrived in cancun to find our passport missing.
Southwest found it turned into airport security.
We were told to wait with the security agent they had my passport and wait with her.
30 minutes later, another security agent shows up speakes to her she leaves.
I asked him what was going on, and he says your being deported to Houston on the next Southwest flight."
I asked where my passport he says he didn't have it.
They split up my and my wife size our cellphones put me in a glass room for 3 hours. I took her upstairs. 2 guards come get me escort me 2 the plane put me on very last hand me the phones and close the airplane door.
As soon as we land in Houston, I contact Hyatt Grand Island.
They respond the next morning say don't worry, no problem.
A few days go buy I ask them about my refund they say email them all the details so I did.
2 weeks go by contact them again through uvc the say they don't have the paperwork so I forward it again.
They refunded me for 5 of the seven days.
Contact them again today, and they tell me they are standing by their penalty of 2 days
I never asked for a refund. I proposed a voucher to return at a later date after my new passport would arrive.
No response, so I am out 2 days of the daily rate plus all my other expenses.
Horrible customer service.
I will update my review if I receive a response.
Charles Miller
Tonight is our last night here and we cannot say enough good things about this resort. After a bad experience at our last all inclusive near tulum we decided to try one again and we are happy we chose here. The service has been great from welcoming us, room service, and the servers at the pool. The food at all the restaurants has not disappointed and the tacos at the buffet and food truck are amazing. The workout room is clean and the staff are attentive to the facilities. The beach club was fun but we didn’t spend much time there besides to see the ocean. The bars and drinks are nice, they don’t use 8 oz cups like most places they use actual full cups (also there is water bottles wherever you need them h like other resorts who seem to treat water like gold). We were also very happy with how clean everything is, they are constantly taking care of the pool area and making it presentable. The nightly entertainment is fun and adds to the vibes in the lobby and bar areas. The coffee is good and met our caffeine expectations too. The app is easy to use, and the workers are very helpful with any questions we had. It is also only 20 minutes max from the airport so getting in was easy
Abinaya Mohan
My sister and I stayed here for 4 nights and 5 days and let me tell you we did not want to leave at all. Had such an amazing stay here. The drinks were delicious and the service was beyond exceptional. Everyone was very nice, hardworking and such a pleasure. Special mention to Alexander who works at the Food and Beverage Buffet. Absolute delight. So caring and genuine. We also had a pleasure of taking a few classes with Orlando (bracelet making), Yohana and Cesar (aqua fit). Plenty of activities and resting places. Even though the resort wasn't fully accessible, we still had an amazing time. Much try the Japanese Restaurant! The best!!!!!! Beatriz and Mary at the spa were amazing as well. Definitely worth the extra bucks. All in all, had an amazing stay and would love to come back!!! Thank you Hyatt Vivid team for making this sister's trip a memorable and delightful one ☺️
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