La Isla Y El Mar Hotel Boutique

Kira

Myself & my husband stayed here on our honeymoon. The place is absolutely amazing. It is adults only which we loved. The staff go above and beyond, they really do provide 5 star service. We stayed in a gorgeous suite with a lovely hot tub outside on the balcony area. This particular room was outstanding, it had a lovely greenery within the room which was very cool! The actual architecture of the hotel is really behold. Everywhere you go there’s something new to look at. We loved the pool bar / pool service. We used the spa services which were so relaxing and again, the staff were superb. I’d highly recommend this hotel if you were thinking about it. I really couldn’t fault anything about our stay. We will definitely return in the future.

Warren Nichols

Incredible hotel, amazing attentive staff. My first visit to this hotel. Would gladly recommend. All felt very quiet and private. Felt more like an experience than any other hotel I have ever stayed in. Very clean throughout. Vast breakfast selection. Xiomara was incredible on reception (definitely a manager in the making) made the hotel feel like a second home, something I have never experienced elsewhere. Ever. My first visit and I am in very little doubt it will be my last. Cannot recommend enough. My only one thing to note is top of hill so may not be any good for people with mobility issues.

Maggie Salak

Unfortunately this hotel didn't live up to the expectations based on the category and the price and pretty much everything was disappointing in quality. Starting with the room, it was spacious but had a completely dark bedroom as it had no window. The bed was very firm and was not nicely decorated. The bedroom actually resembled more a 3* basic kind of accomodation. The bathroom was strangely designed with the toilet basically blocking the exit from the shower. The shower was leaking, the bathroom was never cleaned very well and there were constantly nasty spots on the glass and mirrors. The buffet restaurant was surprisingly bad, the food was simple and plain and very repeatable. Also the a la carte dishes were low quality and disappointing. At breakfast the staff was constantly struggling to keep up with the arriving guests and orders as if they were severely understaffed. The coffee seemed to be different every day, depending who happened to make it, once we had to wait about 30 min to get our coffee. One evening we had dinner at Kentia restaurant where hotel guests with HB get a discount. Again, this place was also disappointing, the dishes looked much better on the menu than in reality once served. It's definitely not a fine dining experience that the restaurant promises and it's very overpriced even after the discount. I also booked a massage at the hotel spa which honestly was the worst spa visit I've ever had. First, when I arrived on time, the spa was closed and no one inside. Upon notifying the reception, they called and assured me someone was coming. The 2 ladies finally showed up and offered a quick apology but the massage therapist was obviously completely new as the other woman had to explain her everything. The massage was very bad, one of the worst I've had. Afterwards I wasn't even offered a tea or anything to drink. This experience just further confirmed the pattern of low quality at this hotel. I do not recommend it.

Jade Marcano

The hotel and staff were an absolute dream the hotel itself the grounds are beautiful and very clean, during the week there are free events in the adjoining restaurant. Breakfast was nice as was dinner a small selection but it's enough. It was my birthday and the staff gave me an extra surprise in my room. I can't thank them all for making my weekend so special I can't wait to be back thank you all once again

David Lewington

Wish I could give this amazing hotel and all of their wonderful team six stars! My wife and I have had just the very best five nights here and was simply marvelous. L