Loews Royal Pacific Resort

Laura McMullen

Five Stars – Fantastic Last-Minute Getaway! We recently stayed at the Royal Pacific Resort at Universal Orlando for a last-minute getaway, and it was absolutely wonderful! From the moment we arrived, the staff was incredibly friendly and helpful, making us feel right at home. The hotel itself is beautiful and well-maintained, and we had such a nice and relaxing trip. The location is unbeatable – the eight-minute walk to the parks was super convenient, and when we wanted to take it easy, the water taxi was a fantastic and enjoyable option. It really added to the overall experience. We’re so glad we chose Royal Pacific for this trip and can’t wait to come back. Highly recommend this resort for anyone visiting Universal Orlando!

Andrew Whitty

Would not recommend this Hotel and resort to anyone. The rooms were not ready until well after 5pm (check in is 4pm) Luggage supposed to be delivered to your room. It wasn’t and they lost our car seat (later recovered). To make it worse after I had to ask them for our luggage, they stood around and lingered for a tip… Imagine expecting a tip when you didn’t do the job right in the first place. Found the front desk to be very snooty and rude. Felt like if you were not club level they did not care. Rooms were small, and were not cleaned one of the days and when asked to replace our conditioner they simply just left the old garbage on our counters. TV didn’t work in one of our rooms, and half the outlets in both rooms didn’t work. Internet was spotty and crappy all over. In fact the only positive thing about this place was the proximity to the universal parks and free fast passes.. Stayed at a lesser Disney resort with 2000x the service and inclusions, then this “Top Tier” resort. Strong suggestion stay at a Disney resort and Uber to universal and just pay for the fast passes don’t waste your money here.

Irina L

We stayed at Loews Royal Pacific Resort at Universal Orlando for two nights in a suite, and it was a wonderful experience. The suite was very spacious, the bed was comfortable, and the bathroom was clean and well-maintained. The location is fantastic—within walking distance to the parks or an easy boat ride away, making it super convenient. The hotel itself is beautiful, and the overall atmosphere is perfect for a family getaway. Highly recommend this hotel for anyone visiting Universal Orlando!

Paul M

We stayed one night to take advantage of the express passes. Which, we’re 100% worth it despite the cost of the room. 5 stars for the express passes, staff helpfulness and the overall ambiance. However, if you are hoping or a good quality sleep, this hotel probably isn’t for you. Most people seemed to be doing what we did (in the cheaper rooms anyhow). So, from 5am (yes, 5am) we had a number of families walking past the door talking, playing, joking at a volume that woke us up. We didn’t want to go to early entry as there are so few rides open, and we’d paid for the express passes. 1 star for quality of sleep So, if you want a good nights sleep, consider if this is right or not Staff were really helpful in advance via email, but for ease, I’ll explain the parking. You can park outside the hotel where it says valet etc. to check in. But then you’ll move to the car park, which is called self-parking or similar. The valet area was busy, so we just parked in the self-parking and walked over to check in. This isn’t an issue, they charge you for a nights parking (about $30 I think). And this covers both days if just staying 1 night like us. You can walk to the park from the hotel, its about a 10 minute walk along a path. There is security on the path which was quiet one day and busy the other (it was the 30th December, and the park super busy). You can also take a boat to the park, but its the other side of the hotel, so we opted to walk as the boats vary in frequency, and we decided it would be longer. Check in is from 6am I believe, and they will give your room key (which is the express pass). We had no real queue when checking in, but the second day, walking by, there was a large queue. We booked via booking.com and never received an offer to check in online. I assume booking direct we’d have received this. There was a dedicated and shorter online check in option. So consider that Overall, worth the money/time for the passes. I just wish they’d put some signs on the wall asking people to be respectful of others sleeping. It made us tired, and detracted from the stay.

Maria Hall

This place has gone downhill so much. It's sad. Besides the rooms needing a refresher, the overall energy is just not like it used to be. This is led, in part, by the negative energy of the employees I witnessed throughout the hotel, starting at check in. Without going into a ton of detail, I will just say that overall customer service is lacking tremendously, and worse, the cleanliness of the rooms has become obvious. We had two, back to back, significant issues with both bed's comforters being disgustingly dirty (one had fresh blood or feces & the other potentially was food or something else) our first night. I reported it nicely & immediately, and it was not fixed that night in a timely fashion, so we could not get fresh sheets or a comforter that night (we threw the dirty ones into the hall). There were other minor cleaning issues in the room as well, like hair, etc. I reported it the next day to both housekeeping & a supervisor and asked everything be changed. The sheets & comforters did get changed, but, yet again, the new blankets (not comforters) that were provided as requested, were visibly soiled in multiple locations with what appeared to be black marks & then one spot had what looked like a booger crusted on it. This was, again, on 2 separate blankets. It's very unfortunate to see a Loewe's Hotel, that charges the prices they do, which is an on-property Universal hotel, have these kinds of significant, severe issues because we like to stay on property when we do our trips to Universal & Islands of Adventure. As Florida residents, we frequent these parks & hotels. Loewe's management needs to step it up!! We had a great experience with 1 server, named Heather, in the downstairs Asian restaurant & 1 front desk person who actually was smiling. Otherwise, the large majority of employees, including the front desk girl who checked us in and the "supervisor" I complained to, were unhappy & unhelpful. The overall experience was frustrating as I had to repeat things multiple times just to get charging on my room key, after fixing it multiple times with the front desk and being at the park and not being able to charge things.