Loews Royal Pacific Resort

Lauren Grunberg

We had a lovely experience at this resort. It’s a perfect family hotel if you’re planning on visiting the Universal parks. The service was all around thoughtful, helpful, and professional. We noted that every employee we encountered was really kind and helpful. One thing that I found particularly helpful and reassuring was the presence of many attentive lifeguards at the pool. That combined with all the other amenities and proximity to the parks (the water taxi is convenient and kind of fun!) really made for an easy and pleasant experience.

James Buck

Please save your money! This hotel has a really great location and they offer a fast pass for the hotel room stay. We actually paid for 7 adults at club level rooms and still they did not give two shits about a single one of us! Their management is absolutely clueless. When asked even the simplest question, they just simply say they are following "policy". I was there during the hurricane and they decided to close all the amenities including the pool early without pointing to a single policy or offering any sort of compensation. I asked for what they were offering for entertainment and there was absolutely no answer, just told to go to the ballroom. There was no reason to close down the pool deck early or to stop anything from the hotel and they had no excuse. The manager could not explain anything and she only said to say they are following policy and are separate from the parks, even though the parks had no such restrictions.. she could not point to a policy. They have not been helpful overall or even remotely considerate unless you pay more money to them. Their "rainy day" activities included shopping at their gift shops and spending more money, AI have never seen a place try to take advantage of a situation like this. Their management was equally as clueless Save your money and stay FAR AWAY... They don't even remotely care about the guests..this is actually the first time I stayed here where I felt like a commodity rather than a guest, they should be ashamed

Lina Ruiz

Nice hotel, excellent pool, kind and nice staff. The room was very comfortable with enough towels. Restaurants are a little expensive, for buffet breakfast it was $35 per person. There are a video game room, gym. To go to universal and Island of adventure you can take the boat or you can walk, both experience are good and you can have express line unlimited ride

Catherine Fisher

Came for a 1 night stay this past weekend to visit the Park and had a fabulous time. We received a phone call prior to check in stating they would like to give us a room upgrade to the Presidential Suite which was totally unexpected and fabulous! Check in was a breeze and we arrived to our room to find a huge suite with a separate living/dining and bedroom with a shower so big and that you could have a dance party in - it was huge! We ordered room service for breakfast the night before and it arrived exactly on time in the morning and was delicious. We loved the convenience of staying on property to get to and from the park via boats and the Fast passes for the park rides that are included with the hotel stay make it so worth it and offset the cost of buying separate fast passes. We are Florida residents and purchased a park passes thru the middle of December, so we will be back soon!!!

Kirkland Little

The service from staff was exceptional and the location to the Universal theme parks is great! However, at the current price point, the resort is dated and showing it's age. The TV in the rooms really need to be upgraded to smart TV's and little things such as stains on the carpet, a loose shower hook, paint peeling, and a toilet that had difficulty flushing and eventually stopped until I fixed it really do not justify the price. If it was not for the unlimited express pass that comes with the stay I would highly recommend saving your money and staying at another budget friendly option. The food as well, while good, was not great for the cost. You could have a luxurious, delicious meal for what they are charging and none of the meals were either of those things. But again, the food was good. Overall we will stay somewhere else when visit Universal again.