Loews Sapphire Falls Resort

Gregory Stoner

Overall: great experience given the mix of quality, cost, and convenience. Rooms: spaciousness and cleanliness was quite good, particularly given the cost. Thought the bathroom could be more private, had a sliding door between sink / rest of room and commode / bath tub. Service: front desk, bell service, vacation planning, valet, and restaurant staff were all excellent. Very responsive, informative and followed through to resolution. Pool staff and cleanliness started to decline as volume of pool users picked up (understandable, but why 4 stars). Location: first, room location was superb, located close to elevator which provided quick access to pool, and water transportation. Second, water transportation was fantastic, we never waited more than 10 minutes for a boat. We had one inconvenience with high winds, but not the fault of the boat transportation. Finally, the ability to time our park presence (due to convenient access) with lull periods in attraction lines made this experience quite nice for the family.

Barbara Sacchi

From the start of our visit to loews sapphire to the end was a very memorable time!! The hotel is wonderful... I had not 1 disappointment!! Came here for a getaway with our grandson. The pool was awesome. Very clean and life guards on duty at all times when open. Our room was immaculate had a great view of the lagoon (which was a nice distraction for our grandson) he would've been begging to go to pool 24/7 loool. Service at the pool was awesome had 2 servers at the pool Sierra for 2 days and Jerry on our last day!! Both were very friendly curteous and couldn't have served us any better!! Lunch drinks dinner etc they were the best!! The hotel had boat and bus to Universal. We did the boat. It was excellent. No long waits or crowds. Like I said I couldn't find 1 con at this hotel.

David Glincher

Excellent excellent hotel! Everyone is extremely friendly and knowledgeable and helpful! The ambience is fantastic. The Pool Area is incredible.. The food is top-notch! Excellent run hotel rivals the best Of them, But for a lot less than you would pay! Can’t say enough about this hotel, If I were to think of the things that I would want and wouldn’t want, this hotel hits on them all! Highly recommend!

Darren Smith

Really enjoyed this on property hotel. Very nice large lobby with lots of space to relax. Pool is gorgeous, although going in Dec. Made me feel bad for the lifeguards who are standing out in the cold and doing their regimented routine from morning until night, sometimes with no one even swimming! Strong Water Tavern was a great option for a convenient dinner. Honestly, they provided some of the best service I can remember experiencing in a long time. The lobby bakery is also incredibly convenient offering takeaway options for all emails, snack, ice cream, and booze. The rooms were decent. A little worn (but very clean) and a little small, but for the price point I was definitely pleased. The hotel and grounds are really well done and there is a stunning circular stairwell cutting through the lobby down from the lobby to the lower levels. I was so impressed with the effort, detail, and materials that went into it. Loved the convenience of the boats to citywalk/parks, but unfortunately at peak times there were times where they were backed up and we were waiting for a good amount of time. Overall, especially for the price, this hotel delivers an

Hannah Simmons

The hotel is absolutely beautiful, comforting, and relaxing. I slept so well in the comfy beds, and I enjoyed the pool and food options as well. New Dutch Trading Co. has the best smoothies, and they offer healthy options like veggie wraps and egg white breakfast burritos (which I am also so grateful for, as I can't eat egg yolks). The staff is knowledgeable and helpful throughout, and the water taxi is an amazing feature. I waited 20 minutes for the water taxi once, but otherwise I walked right on. It made the security checkpoint go so quickly. As an annual passholder, I primarily use the Express after 4pm feature at the parks, so I don't need to pay for additional Express. For that reason, this is the perfect resort option at a fair price (vs. more expensive options with Express included). I will be staying here as often as I can!