Loews Sapphire Falls Resort

Alessandra D'Angella

This place really surprised me in the most positive way because of its top tier customer service... in a few words, we really felt at home. Everyone in the staff is simply amazing, the rooms are clean and comfortable, the hotel itself has it all: restaurant, lounge, a quick service, a lovely gift shop, a beautiful swimming pool that looks like an Adventure Island attraction. Both the check in and check out experience were great and the place really looks amazing, like a 5 stars hotel. The water taxi to the park will take you to City Walk in no time. This hotel is definitely the best choice we made for our holiday

Meghan Whalley

This is one of the better more affordable hotels associated with Universal. The pool is great, if you are going to do a hotel day. Highly recommend getting a cabana if able. Rooms are nice and clean and the suites are priced well. No fast passes included in the stay, but you do get early entry. The Sunday brunch is one of the best out of all of the Loews hotels and we have stayed at them all.

MWBenedict (MWBenedict)

This is my first time staying at the sapphire. With me I have a group of 16-year-old girls two of which have never left their Hometown or seen anything like this. The staff has been absolutely amazing and Catering to our every need. Location with the water taxi makes everything so easy. If I was supposed to start talking about the hotel itself I'm going to be here a while because it is absolutely beautiful and amazing with so many little hidden details if you take to much time for me to describe it all for you. I definitely suggest spending some time and just enjoying your Resort. If you were coming for the parks, take a few extra days and just enjoy this Resort. I promise you will not regret it and your feet will thank you for the rest. If you are undecided whether you want to stay at the Sapphire Falls or not, let me make your mind up for you, you most definitely do!!! You might not go on vacation every day so make sure it's a special one and pay the little bit extra for this hotel that will leave you and your family a life time of memory. 🌴 SapphireFalls=❤️🙂

Jason Gannaway

It had been since 2018 since we’ve been out to this hotel and we absolutely fell in love with it. We had decided that it was time to get back out to Florida and what better time than July to take a vacation. Location, staff and amenities if I could, I would give 10 stars. This hotel is basically an island paradise without having to be on an island. Thank you so much to the staff that made my wife’s birthday a smashing success. We could not be more satisfied/pleased with our experience. If you have not stayed at this hotel, you are seriously missing out. Yes, it’s a little pricey, but it is worth it. Pool area with open bar, ferry ride to city walk where an abundance of restaurants, shopping and theme parks are located. We could not be more satisfied with our stay. Don’t know when but we will definitely be back. Also, thank you for spoiling Kimberly. She absolutely loved it.

Dan

Our first and last stay at Universal’s underwhelming Sapphire Falls Resort. The grandiose lobby and architecture is sadly all pomp and circumstance here as guest room cleanliness was an epic failure. Dried food on all room surfaces including table tops, headboard, night stands, light switches, refrigerator door, bath door, closet door etc. needed to be wiped down and sanitized. The bath sink towel rack was half hanging out of the wall! How does hospitality miss these kind of details at a luxury resort? Only redeeming qualities were the comfortable mattress and nice room view. Room keys did not work to access the gated pool. We had to walk all the way back inside to concierge for an additional key. Concierge “Bryan” was visibly annoyed as most employees just want guests to move along and leave them alone. Yes, guests can recognize a fake smile when they see one. My birthday visit amenity was not fulfilled as promised that night so I had to call down to concierge before check out and ask about potential breakfast vouchers. After being placed on hold for 15 minutes I was told we could pick up breakfast buffet vouchers at concierge. Everything felt like a hassle, nothing flowed or felt genuine. The breakfast restaurant was like a giant, loud cafeteria with many large parties. This is a convention center hotel and not a warm, family-friendly resort. Cannot recommend, unfortunately.