Loews Sapphire Falls Resort

Bill Almond

We had a wonderful stay visiting Universal Studios and Islands of Adventure. Our room was beautiful and had a view of the lagoon. The room was very nicely decorated and clean. The bed was very comfortable. Highly recommend! Staying here allows you to enter the park one hour early. Can’t wait to stay again!

Elina Kolesnikova

This hotel is significantly overpriced for the condition of the rooms. We stayed here recently and, unfortunately, our initial experience was very disappointing. At booking, we requested a high-floor room, but were assigned a third-floor room in noticeably poor condition. The room had extremely uncomfortable mattresses, visible wear and damage on the walls, worn and peeling furniture, a very old and noisy air conditioning unit, and non-working Wi-Fi. My husband and I were unable to sleep for hours. Because our children were already asleep, we couldn’t immediately go to the front desk that night. We addressed the issue first thing in the morning, and to their credit, the front desk did move us to another room. The new room was more acceptable, but still did not fully justify the high nightly rate this resort charges. While the staff handled the room change professionally, the fact remains that a resort at this price point should not be assigning rooms in such poor condition in the first place. Guests should not have to complain mid-stay just to receive a room that meets basic expectations. Overall, the hotel has a great location and atmosphere, but the room quality does not consistently match the price paid. Unless room updates and maintenance are addressed, it’s difficult to justify the cost.

Toya S.

Decent hotel and check in was a breeze, Star at the front desk was very pleasant. Our room was clean and bed comfortable however the remote didn’t work properly for the tv. The hotel is beautiful and the staff is kind. The pool is nice. We enjoyed the food at Amatista Cookhouse and Strong Water Tavern. However, the food at New Dutch Trading Company is horrible and beyond over-priced for something that tastes like it comes from a convenience store.

מאור בוקובזה

We stayed at a beautiful hotel, in an excellent location close to Universal. The boat shuttle to Universal was especially nice -convenient and enjoyable. The staff was friendly and helpful, and the rooms and the property were very clean and pleasant. Two things that could be improved: 1. The lobby café is relatively expensive. 2. The bathroom in the room does not have a lock, which can be inconvenient if there’s more than one person in the room. Overall - a great experience, highly recommended!

Paula Becerril

Every time I travel to Universal Orlando, I always stay at Loews Sapphire Falls Resort at Universal Orlando, and it never disappoints. From the moment you walk in, the service is outstanding friendly, attentive, and genuinely welcoming. The hotel is spotless and beautifully maintained, with clean, comfortable rooms and a relaxing resort atmosphere that makes it feel like a true getaway after long park days. The staff goes above and beyond to make sure your stay is perfect, and everything from check-in to housekeeping runs seamlessly. The location is unbeatable for Universal trips, and the overall experience is consistently excellent. If you’re visiting Universal Orlando and want comfort, cleanliness, and top-tier service, this hotel is a no-brainer. I wouldn’t stay anywhere else!