Loews Sapphire Falls Resort

Meagan Ables

5 stars! This was truly one of my favorite places to stay! I loved everything about it—the rooms were super comfortable, the restaurants were delicious, and the pool was absolutely beautiful. One of the best parts was the boat ride to and from Universal Park—it was so convenient and added a really fun touch to the whole experience. The staff was friendly and everything felt smooth and easy from start to finish. I’d highly recommend this hotel to anyone visiting the area. Can’t wait to come back!

Megan Comino

Loved our stay, such a beautiful resort. The location is absolutely awesome. Easy access to City walk & the parks with multiple ways to get there, each funl! We enjoyed walking back from City walk, such a beautiful path! Taking the yacht was fun as well & definitely the fastest way with easy access with strollers. We walked to Volcano bay which wasn't bad at all taking the back path (Don't go straight, turn left). Pool was great, drinks at the bar were good. Everyone was friendly, fast & helpful. Really appreciated the cleaning staff & valet guys. The store could use some updated kids pool stuff. Nose covered goggles is what we were mainly looking for. The kids room was accommodating but I wish it was better themed than just nautical. Recommend & would definitely stay again!

jessica carvalho

I loved this resort. Everyone is really nice. I loved the leisure area by the pool, the new room is clean. The only thing is that we couldn't find the option to choose a room with a view of the pool or lake, and when we arrived it faced the parking lot, but overall everything is beautiful and well-maintained! We also loved the boat that takes us to City Walk.

David Bily

What an amazing stay we've had. Loved the hotel. We've had a beautiful lagoon view room. This hotel So close to Universal Park also. Water transport takes around 5min and security checks are done at the hotel before boarding the boat. Rooms are nice and big and modern with a lot of usb sockets. AC works like a dream and it's pretty quiet. Pool is nice and big with a lot of sun lounges. We will definitely stay at this hotel on our next stay at Universal.

Gregory Stoner

Overall: great experience given the mix of quality, cost, and convenience. Rooms: spaciousness and cleanliness was quite good, particularly given the cost. Thought the bathroom could be more private, had a sliding door between sink / rest of room and commode / bath tub. Service: front desk, bell service, vacation planning, valet, and restaurant staff were all excellent. Very responsive, informative and followed through to resolution. Pool staff and cleanliness started to decline as volume of pool users picked up (understandable, but why 4 stars). Location: first, room location was superb, located close to elevator which provided quick access to pool, and water transportation. Second, water transportation was fantastic, we never waited more than 10 minutes for a boat. We had one inconvenience with high winds, but not the fault of the boat transportation. Finally, the ability to time our park presence (due to convenient access) with lull periods in attraction lines made this experience quite nice for the family.