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  Back Home Destinations Caribbean Mexico Moon Palace Cancun   
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Located In: Mexico

Moon Palace Cancun

Google Logo 4.4 Google reviews (16652)
Best Price From £1659pp
Mar 2026
£2329 pp
All Inclusive
Apr 2026
£1699 pp
All Inclusive
May 2026
£1769 pp
All Inclusive
Jun 2026
£1869 pp
All Inclusive
Jul 2026
£2039 pp
All Inclusive
Aug 2026
£1789 pp
All Inclusive
Sep 2026
£1659 pp
All Inclusive
Oct 2026
£1769 pp
All Inclusive
Nov 2026
£1789 pp
All Inclusive
Dec 2026
£1799 pp
All Inclusive
Jan 2027
£1949 pp
All Inclusive
Feb 2027
£2209 pp
All Inclusive
Apr 2027
£2209 pp
All Inclusive
Receive up $250 Resort Credit and Kids Stay Free*
Overview
Accommodation
Facilities
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate l...

Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate luxury holiday experience. Soak in the sun by the pool, taste authentic cuisines from across the globe or ride the surf on the FlowRider Double Wave Simulator. The list of world-class facilities and things to do is endless.

How far is the nearest beach?

Moon Palace Cancun is located directly on a pearly-white sandy beachfront.

Distance from airport

Cancun International Airport is approximately 12km away from Moon Palace Cancun Golf and Spa Resort.

Pools
Restaurant
Bar
Gym
Beach
Wifi
Spa
Click to read more
Accommodation
Superior Deluxe Garden View
  • Furnished balcony overlooking the tranquil garden
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Superior Junior Suite Golf Course w/ golf cart inc
  • Golf cart for personal use to get around the resort
  • Furnished balcony with views of the 27-hole golf course
  • King-sized bed
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Separate seating area
  • Minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Ceiling fan
  • Free Wi-Fi
Superior Deluxe Ocean View
  • Furnished balcony with views of the Caribbean Sea
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathrobes, slippers and luxury toiletries
  • Minibar
  • Complimentary bottle of wine on arrival
  • Coffee and tea making facilities
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Superior Deluxe Ocean Front
  • Furnished balcony overlooking the ocean
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Swim-Up Suite
  • Direct pool access from terrace
  • Furnished balcony overlooking the garden and pool
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Telephone
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Facilities

Facilities

  • 2 lagoon-style swimming pools
  • Children’s pool
  • Awe Spa with hydrotherapy experience and treatment rooms
  • State-of-the-art gymnasium
  • 27-hole Jack Nicklaus signature golf course with lessons available
  • FlowRider Double Wave Simulator
  • Activities including bicycling, snorkelling and poolside games
  • Kids’ club
  • State-of-the-art kids’ area: The Playroom (ages 4 to 11)
  • Wired Lounge for teens
  • Tour desk
  • Evening entertainment including live shows
  • 17 restaurants
  • 2 cafes with onsite bakery
  • Swim-up bar
  • Traditional pub
  • Lounge bar
  • Nightclub
  • 24-hour room service
  • Concierge service
  • Laundry service
  • 24-hour reception
  • Free Wi-Fi

*Guests of Moon Palace Cancun also enjoy access to all shared facilities at Moon Palace Nizuc, including additional pools, further fine dining venues and bars and outdoor evening entertainment.

All-Inclusive

All-Inclusive

The all-inclusive package at Moon Palace Cancun ensures a relaxing holiday to Mexico, with the following included:

  • Breakfast, lunch and dinner at the resort’s world-class restaurants
  • Unlimited snacks, sweet treats, gourmet coffees and teas available from the lounges and snack bars
  • Unlimited top shelf premium wines, beers, spirits and cocktails
  • 24-hour room service
  • Non-motorised water sports including paddle boarding, kayaking and snorkelling
  • Unlimited phone calls within Mexico and the US
  • Wi-Fi

Please note that details are subject to change. You will be provided with full details of the all-inclusive package on arrival at the hotel.

Dining

Dining

La Gondola

  • Buffet breakfast, and a la carte menu for dinner
  • Cuisine: International and Italian specialities
  • Vegetarian options available
  • Open for breakfast and dinner

Momo

  • Stylish restaurant with Teppanyaki live cooking stations
  • Cuisine: Asian
  • Open for Dinner

Los Caporales

  • Traditional restaurant with a touch of elegance
  • Cuisine: Mexican
  • Open for dinner

Agra

  • Authentic Indian restaurant
  • Cuisine: South Indian
  • Vegetarian options available
  • Open for dinner

Arrecifes

  • Authentic Brazilian steakhouse
  • Cuisine: International
  • Vegetarian options available
  • Open for breakfast and dinner

Café Bistro

  • Cosy European-style café
  • Cuisine: Pastries, ice cream, crepes and speciality coffee
  • Open 24 hours a day

Sweet & Coffee

  • Relaxed café
  • Cuisine: Pastries, ice cream, crepes and speciality coffee
  • Open from 06:00 to 01:00

La Trattoria

  • Relaxed dining by the golf course
  • Cuisine: Italian
  • Open for dinner
  • Dress code: Casual elegance

Pepe’s Pizza

  • Delicious artisan pizzas
  • Cuisine: Italian

Pier 8

  • Poolside restaurant
  • Cuisine: Seafood
  • Open for lunch and dinner

Riviera Maya

  • Intimate and elegant restaurant
  • Cuisine: Mexican
  • Open for breakfast, lunch and dinner

Bugambilias

  • Zesty and authentic Mexican buffet
  • Cuisine: Mexican
  • Open for breakfast, lunch and dinner

El Manglar

  • Buffet-style dining
  • Cuisine: Italian
  • Open for breakfast, lunch and dinner

The Pub

  • Mouthwatering bar menu
  • Cuisine: British
  • Open for dinner

Palapa Asadero

  • International lunch buffet and sizzling steak specialities for dinner
  • Cuisine: International
  • Open for lunch and dinner

Palapa Delfines

  • Poolside snack bar and grill
  • Cuisine: International

Palapa Pelicanos

  • Cuisine: Mediterranean
  • Serves snacks and a la carte dinner
  • Open for lunch and dinner

Burgueria

  • Poolside restaurant
  • Cuisine: Gourmet burgers
  • Open for lunch and dinner

Smoked

  • Cuisine: Texan-style barbecue
  • Open for lunch and dinner
  • Serves smoked ribs, hot sandwiches and more
Offer Details

Receive up $250 Resort Credit and Kids Stay Free*

Receive up $250 Resort Credit and Kids Stay Free*
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.

Minimum 4 nights apply. **Blackout Dates Apply
Hotel Reviews
Google Logo 4.4 Google reviews (16652)
nilu patel
Writing this while currently in resort. Good thing is golf carts, service at the pool side. Everything else is worst, avoid this place as much as possible. Rooms are not great, pretty old property. Yesterday there was water break in the room, they change the room and reprogrammed our keys for new room. After reaching to room our keys not working. They took 35 mins to send someone who again struggle to open initially. After multiple calls by him to office he was finally open it. The staff who was here didn’t know English so against communication was challenge . The staff who was picking phone hangs in two mins, transfer call to front desk, no one there to pick. Chatted in the app for no help. They said manager will call back but no one actually did. Note front desk is not near you have to go lobby by golf cart. Overall still unsure about not being locked out. Good cart staff good. House keeping is very good. Front desk is very unwelcoming. Most of staff not able to speak English so you had to use phone to translate. Food is below average (vegetarian options). Room credit is not useful anywhere. Give you an example spa only use 50 while without credit you get 40% discount which better. Overall credit is a trap. They can infect give you any amount as credit but you can’t use it. I am not going to stay in palace properties any where. Take your decision informed. Update: It got worse asking question at front desk led to scare. Went to public relation team already. While lock works great today evening thank god. Not much help.
Raneesh
Moon Palace Cancun is a great resort! The service is very good—everyone is professional and friendly. We loved that there are so many different restaurants; the food was delicious and the bars were excellent. ​It’s definitely kid-friendly with plenty of activities and lots of pools. Each pool area has its own food and bar service, which is super convenient. It’s a bit pricey, but you definitely get a premium experience for the cost. Perfect for a family vacation!
Yaman Khan
We had a great stay at Moon Palace Sunshine. The resort is beautiful, clean, and very well maintained, with a lively yet relaxing atmosphere. The rooms were comfortable, the service was excellent, and the staff consistently went out of their way to make our stay enjoyable. One thing to note is that reservations for most of the restaurants can be difficult to secure, especially during busy periods, so planning ahead is important. Once we were able to dine, the food quality and variety were very good. Overall, Moon Palace Sunshine is a fantastic resort with great amenities and service, and we would happily recommend it.
Ashley Krystelle Gallagher-Chapa
Our stay was deeply frustrating from the moment we arrived. We checked in at 3:30 PM, yet the check-in process took hours, and we were not able to see the resort until dinner which was at 8:00 PM. To make matters worse, the resort ran out of pull-out beds for minors, forcing my husband and me to sleep sideways on a bed that was too small, with our feet hanging off. From the start, getting a straight answer to even one question required speaking with multiple staff members. We were repeatedly passed from person to person, often receiving conflicting information, which resulted in significant wasted time. We were also told we needed to pay $200 per person a day for a water park day pass or we could attend a timeshare presentation. We were assured this presentation would take 90 minutes; it lasted four hours. When we declined the timeshare, we were repeatedly sent to different representatives and were not allowed to leave until we signed paperwork—paperwork that took an excessive amount of time to be brought to us by multiple people. Then as we’re leaving they’re still following us trying to sell us 60% off. After finally leaving, we were sent to three different locations just to obtain the day pass. By that point, half the day was already gone. We later discovered that the staff member who checked us in never made the dinner reservations he claimed he had, resulting in even more time wasted sitting in the lobby. Transportation throughout the resort is overly complicated and inefficient. The buses were fine but the golf cart situation is not ideal. Navigating between the lobby, our room, and other areas of the property required excessive walking and long waits for golf carts, which often took an unreasonable amount of time to arrive. As a result, my feet were sore every day from the constant walking and one of our dinner reservations were almost canceled. We were also required to switch rooms with my sister over the bed situation. When the rooms were reassigned, no one had access to them after they said they reactivated our wrist bands, causing even more back-and-forth travel to the lobby to resolve the issue. Despite the delays and constant movement, we consistently returned to rooms that had not been cleaned. Additional issues included: • Limited towel availability • Slow and inconsistent service • No ability to select our room at booking or check in • Resort credit that was misleading and unusable for many advertised options To be fair, the New Year’s Eve show was excellent and very well planned, and while the buffet was below par, the specialty restaurants offered genuinely amazing food. But good luck finding a spot at the pools! We have stayed at over a dozen resorts in Cancun, and this was by far the worst experience we’ve had overall. A vacation should be relaxing—not spent waiting, walking, and resolving preventable problems. Unfortunately, this resort failed to meet even basic expectations.
G T
I recently stayed at Moon Palace Cancun for four nights—three nights at the Sunrise section and one night at The Grand. Overall, my experience was good, and it is a lovely place to be with family, but there was one significant issue that prevented me from giving a perfect score. The Sunrise Experience Our time at Sunrise was quite lively and enjoyable. The rooms were very clean, and the pool area had a great energy. The standout feature here was definitely the staff; they were incredibly courteous and did everything within their capacity to accommodate our requirements. Special shout-outs to the team members who made our stay better: • Miriam at the restaurant desk. • Isaac at Momo Restaurant—he did a great job helping us during our dining experience. • Mario at The Circus restaurant. My only critique regarding the room at Sunrise is the in-room Jacuzzi. It takes up a massive amount of space. While some families might enjoy it, it would have been nice to have the option to choose a room without it to utilize that extra square footage. Additionally, vegetarians should be aware that the Sunrise buffet has very limited, almost negligible, vegetarian options. The Grand Experience Moving to The Grand was certainly an upgrade. The atmosphere is elegant, and the rooms are very spacious. The dining situation was much better here, specifically the buffet, which offered plenty of vegetarian choices. If you don’t mind spending the extra money, I strongly recommend checking into The Grand over Sunrise. The “Resort Credit” Issue The reason I am deducting one star comes down to the “Resort Credits,” which felt like a misleading promotion. When I booked during Cyber Monday, I was told I would receive $750 in credits. Upon check-in, I was told that because of my split stay (3 nights at Sunrise), it would be $500. Finally, I only received $150. To make matters worse, using them is complicated. We were told we could use $100 toward the spa, but when we arrived, we learned we couldn’t apply the full amount to a single service due to hidden limitations. This entire process was a trust-buster. I would have been happier if the credits were never offered at all; promising a benefit and then confusing the customer with restrictions feels like a shame. Conclusion If you ignore the resort credit situation, Moon Palace is a solid choice. It offers nice rooms, great staff, and good food (especially at The Grand). Just manage your expectations regarding the promotions, and you will have a wonderful trip
More...

BEST PRICE FROM Flight & Hotel
£1659pp
Mar 2026
£2329pp
All Inclusive
Apr 2026
£1699pp
All Inclusive
May 2026
£1769pp
All Inclusive
Jun 2026
£1869pp
All Inclusive
Jul 2026
£2039pp
All Inclusive
Aug 2026
£1789pp
All Inclusive
Sep 2026
£1659pp
All Inclusive
Oct 2026
£1769pp
All Inclusive
Nov 2026
£1789pp
All Inclusive
Dec 2026
£1799pp
All Inclusive
Jan 2027
£1949pp
All Inclusive
Feb 2027
£2209pp
All Inclusive
Apr 2027
£2209pp
All Inclusive

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