Overview
Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate l...
Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate luxury holiday experience. Soak in the sun by the pool, taste authentic cuisines from across the globe or ride the surf on the FlowRider Double Wave Simulator. The list of world-class facilities and things to do is endless. If you’re seeking a sunny golfing holiday, this is an ideal pick for the onsite designer 27-hole golf course, with lessons and a pro shop.
How far is the nearest beach?
Moon Palace Cancun is located directly on a pearly-white sandy beachfront.
Distance from resort centre
Everything you need for a fabulous all-inclusive holiday to Mexico is available in resort, and you can easily explore the area further via the hotel’s tour desk. The centre of Cancun is about 30-minutes away by car.
Distance from airport
Cancun International Airport is approximately 12km away from Moon Palace Cancun Golf and Spa Resort.
![Pools]( "2 Swimming Pools & a Children’s Pool")
Pools
![Restaurant]( "Numerous Restaurants")
Restaurant
![Bar]( "Numerous Bars & a Nightclub")
Bar
![Gym]( "State-of-the-Art Gymnasium")
Gym
![Beach]( "Beachfront Location")
Beach
![Golf]( "27-Hole Golf Course")
Golf
![Spa]( "World Class Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Kids Club]( "Kids’ Club and Teens’ Lounge")
Kids Club
![For Families]( "Family Friendly")
For Families
Superior Deluxe Garden View
- Furnished balcony overlooking the tranquil garden
- King-sized bed or 2 double beds
- In-room whirlpool tub
- Bathroom with shower
- Bathrobes, slippers and luxury toiletries
- Seating area
- Daily refreshed minibar
- Complimentary bottle of wine on arrival
- Coffee maker
- Smart TV with streaming via Google Chromecast
- Air conditioning
- Liquor cabinet
- Hairdryer and straighteners
- Iron and ironing board
- In-room safe
- Free Wi-Fi
Junior Suite Golf Course
- Furnished balcony with views of the 27-hole golf course
- Golf cart for personal use to get around the resort
- King-sized bed
- In-room whirlpool tub
- Bathroom with shower
- Bathrobes, slippers and luxury toiletries
- Separate seating area
- Minibar
- Complimentary bottle of wine on arrival
- Coffee maker
- Smart TV with streaming via Google Chromecast
- Air conditioning
- Liquor cabinet
- Hairdryer and straighteners
- Iron and ironing board
- In-room safe
- Ceiling fan
- Free Wi-Fi
Superior Deluxe Ocean View
- Furnished balcony with views of the Caribbean Sea
- King-sized bed or 2 double beds
- In-room whirlpool tub
- Bathrobes, slippers and luxury toiletries
- Minibar
- Complimentary bottle of wine on arrival
- Coffee and tea making facilities
- Smart TV with streaming via Google Chromecast
- Air conditioning
- Liquor cabinet
- Hairdryer and straighteners
- Iron and ironing board
- In-room safe
- Free Wi-Fi
Superior Deluxe Ocean Front
- Furnished balcony overlooking the ocean
- King-sized bed or 2 double beds
- In-room whirlpool tub
- Bathroom with shower
- Bathrobes, slippers and luxury toiletries
- Seating area
- Daily refreshed minibar
- Complimentary bottle of wine on arrival
- Coffee maker
- Smart TV with streaming via Google Chromecast
- Air conditioning
- Liquor cabinet
- Hairdryer and straighteners
- Iron and ironing board
- In-room safe
- Free Wi-Fi
Swim-Up Suite
- Direct pool access from terrace
- Furnished balcony overlooking the garden and pool
- King-sized bed or 2 double beds
- In-room whirlpool tub
- Bathroom with shower
- Bathrobes, slippers and luxury toiletries
- Seating area
- Daily refreshed minibar
- Complimentary bottle of wine on arrival
- Coffee maker
- Smart TV with streaming via Google Chromecast
- Air conditioning
- Liquor cabinet
- Telephone
- Hairdryer and straighteners
- Iron and ironing board
- In-room safe
- Free Wi-Fi
All-Inclusive
The all-inclusive package at Moon Palace Cancun ensures a relaxing holiday to Mexico, with the following included:
- Breakfast, lunch and dinner at the resort’s world-class restaurants
- Unlimited snacks, sweet treats, gourmet coffees and teas available from the lounges and snack bars
- Unlimited top shelf premium wines, beers, spirits and cocktails
- 24-hour room service
- Non-motorised water sports including paddle boarding, kayaking and snorkelling
- Unlimited phone calls within Mexico and the US
- Wi-Fi
Please note that details are subject to change. You will be provided with full details of the all-inclusive package on arrival at the hotel.
Free Room Upgrade to Ocean View *
Free Room Upgrade to Ocean View *
*Upgrade from Garden View to Ocean View when you travel between 1st May 2025 - 30th September 2025. This offer is applicable where UPGRADE is stated in the room name **Blackout Dates Apply
4.5
Google reviews (15593)
Daryl Toci
Please read before you book!!
Apparently the staff at this place went on strike a little while back. I'm not sure how it shook out but basically everyone that used to be friendly and helpful and nice must have got fired.
The property is still very pretty it needs updating but still nice but the food is mediocre at best.
Just really bad customer service. Why have front desk people that care nothing about customer service or try to be at all helpful.
Any small thing you need you will be directed to someone else and that person will tell you see another person or they too can't help. Almost the Worst customer service I've seen. Also check your credit card for fraudulent charges! Was charged money after checking out and settling bill with the front desk they charged my card another charge for more money. Called to ask what for and they can't tell me apparently I have to send an email...what a surprise they can't help again!!
Save your money for somewhere that appreciates your business, because this place ain't cheap to be treated this poorly. Everyone we talked to at the resort commented that it has gone downhill since last time.
Goutam Ghosh
positives:
1. location and view
2. beautiful pools
3. kids playrooms
negatives:
1. food: The food in the buffet is terrible. The staffs are not trained to work in a '5-star' level hotel. The restaurant food is better but it is very difficult to get reservation. You have to reserve 2 days ahead. You might to have to wait for the buffet for 20-30 minutes in pick hours. If you care about having good food then don't go there.
2. spa : the facility is good but staffs are not trained for massage. They don't know anything about massage.
3. safety: if it rains it is very risky to walk around. The stairs and the door front gets flooded and they don't care about draining the water even after the rain stops. You have to bring you own umbrella, the rooms are not connected. We had to walk to our room in rain in the midnight.
4. They have golf cart for roaming around, but you might have to wait for a long to get one.
5. resort credit: resort credit policy is a scam. Do not fall for this trap. You can use these credits for very limited things. They increased the price for those things very high and you have to pay the tax for that. For example, you can use your credit for massage which costs around $400, you have to use 400 credits and around $80 tax. The regular price of a massage is around $80.
Christine N
Negative:
Unfortunately, the experience is marred by poor customer service. Both the front desk and sales teams exhibit rude behavior, with an emphasis on upselling, which detracts from the overall atmosphere. They start with we are fully booked but you will have the room you booked once we get it, in mean time we will provide roller beds. The pool, while advertised as heated, is disappointingly cold, and the beach water is full of seaweed, making it unappealing for swimming. The shuttle service is inefficient, often taking far too long to arrive. Making a reservation for dinner is difficult as availability is limited, with the hotel frequently being fully booked. While the buffet is open, the food is bland and lacks flavor, falling short of expectations. The constant excuse of "peak season" seems to be a catch-all for every issue. Public relations customer service does not care to resolved issues and often say we will provide you resorts credits. Resort credits end up costing you more than what you can pay for other tours and spa service else where. The waiting staff is overwhelmed. Customer service does not offer any solutions. Overall, if you're looking for a relaxing experience, this may not be the ideal choice.
Positive:
The hotel offer a clean, spacious environment . The housekeeping staff is exceptionally friendly and attentive, ensuring comfort throughout the visit. the coffee shop on-site is charming and a delightful spot to unwind.
Pradeep R
Great service, average rooms, and horrible restaurant reservation system summarizes our stay.
The staff are amazing. They take great care of you and make sure your stay is as comfortable as possible.
The rooms are below average. The ceiling light in the bathroom was leaking water and we were very stressed about a flooding. This made the bathroom unusable for us as it was dripping water and we were worried the kids would slip. This created a lot of stress for us. They fixed the issue after reporting it, but this is not the experience I expect for the price I pay. Very disappointed.
The food was amazing throughout the resort, however the reservation system is a nightmare. What is the point of having these restaurants if you can never successfully make a reservation. We are supposed to be on the app at 7am everyday and be lucky to get a reservation. Very stressful and ruined our vacation. We were stuck at the buffet for most days.
I wish the rooms were safer and the restaurant reservation system was more usable. I want to visit here again but my recent experience here is giving me second thoughts.
Brianna Rivers
If you want honesty. this hotel is awful at responding to issues. our shower was randomly flooding and we tried reaching 5 different lines and couldn’t get in touch with anyone. I recently had surgery on my leg and due to flooding i fell and slipped on my injured leg. I called an hour ago and am currently still in my bed waiting. I am not one to leave a review but i am absolutely baffled by this hotel. I called the emergency line, house keeping, concierge, etc. might not seem like an inconvenience for you, but in light of random casualties happening. I thought it might be helpful for people to know. My family and I will NOT be staying at this hotel again. I had even left our room on DND earlier and workers still came in our room on two separate occasions after i had talked to front desk about not needing cleaning since we are not here for long. I have a hearing impediment and need a cochlear impact to hear, after my room was cleaned while it was on do not disturb my external cochlear implant was moved in my room. normally this would not be a problem if i didn’t rely on that to hear. this hotel has brought a lot of concern and anxiety on what was supposed to be a calm relaxing trip.
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